MLC Mobile vs Cognisent 2.0

Mobile devices are a mainstay in today’s businesses and usage only continues to grow. Employees have traditionally relied on mobile devices to stay connected, but this has always meant that an employee has to distribute a separate phone number to ensure that business associates or customers can reach them when they need to be reach. This also results in management of multiple voice mailboxes which decreases productivity and increases the chances of a message not being heard in a timely manner. MLC (Multi Line Client) is a NEC proprietary SIP client that registers to your NEC voice platform (UNIVERGE SV9x00 and SV8x00) and enables your smart phone or tablet to act like your office phone. Providing a user friendly interface that NEC customers are accustom to. Make/Receive calls from your NEC Univerge SV9x00 and SV8x00 voice system over your corporate Wi-Fi network or use a VPN connection on your iPhone or iPad devices to connect over LTE and other Wi-Fi networks.

New message push with customizable alert modes. • Protocol based escalation for follow-up of unread messages. • Secure chat functionality amongst your team members • Set Reminders for any follow-up tasks • Forward any message to someone else. • Return or return/record calls from the app and mask your number on caller ID. • Comments and callbacks logged with the time and duration of the call. • Messages reside on our secure datacenter with user name and password protection. • Use biometrics for authentication • Complete documentation from message origination to call back. • All message data is saved and available on the secure customer Web Portal. • Contact your dedicated Customer Service within the app.