Cognisent 2.0 User Reviews

Name: Cognisent 2.0
Rating: 4.2 (402 reviews)

Cognisent 2.0

VA TAS LLC

💼 Business

Customer Experience

Positive experience9.4% of reviews

Neutral7.8% of reviews

Negative experience82.8% of reviews

~ Based on 64 written reviews from the US App Store.

What users say

Summarized from real user reviews of Cognisent 2.0. Based on 402 reviews and a 4.2/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Business app.

Positive things

💫Helpful onboarding and account management
👍Easy to understand app
🚀Immediate notifications for escalations

Negative things

🐛Unreliable notifications and message delivery
🔑Frequent log-outs and password resets
🔍Missing key features like transcripts and call playback
🕰️Delayed call-backs due to incomplete information
🤔Visually unappealing and unorganized interface

Is Cognisent 2.0 Safe?

Cognisent 2.0 appears mostly safe based on user ratings. AppsHunter Safety Score for Cognisent 2.0 is 83/100.

This assessment is based on 402 user ratings, with an App Store average of 4.2/5.

Safety Analysis

79.6% of ratings point to a safe experience

4.2% of ratings suggest some concerns

16.2% of ratings point to a risky experience

~ Based on 402 App Store ratings for Cognisent 2.0.

Is Cognisent 2.0 Legit?

Cognisent 2.0 appears to be a legitimate app. AppsHunter Legitimacy Score for Cognisent 2.0 is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Apple Watch

Overall I appreciate the functionality of this app. One major problem for me is that it does not give an audible alert when I am wearing my apple watch. Not even a vibration. Is there a way to get that fixed?
I think this app would be rated 5 if it was apple watch compatible.

Carl Soranno

3 months ago

Response from developer

Thank you for your feedback. We’re glad you’re enjoying the app. Apple watch notifications are currently being evaluated by our team, and we’re exploring ways to improve the experience for wearable device users. We appreciate your suggestion and support as we continue to enhance the app.

Alert fatigue

I use this app when I am on call for my medical group, generally works well, but it keeps telling me that I have an unread message when there are none. I have deleted the app and reinstalled it, The alert remains despite no unread messages.

DatCat111

4 months ago

Response from developer

Thank you for your feedback. We understand how frustrating repeated alerts can be, especially when you are on call. What you’re describing can sometimes be related to settings within the app, such as Secure Chat or other messaging features that may generate notifications, even though there aren’t visible unread messages in your main inbox; or it may include messages that have been read but not cleared in the app. We’d really like to help get this resolved for you. Please reach out to us directly at 800-516-5379 or support@cognisent.io so we can troubleshoot with you and review your notification settings in more detail. With a bit more information, we can pinpoint what’s causing the alert and get things working again.

On call

Since the app has updated I have been unable to change our on call schedule. When I go to the more screen it’s just blank. I have restarted my phone, deleted and redownloaded the app twice and nothing has fixed it. When I try to submit something to customer service nothing goes through. Don’t know how to fix this.

ALK3005

6 months ago

Response from developer

Thank you for taking the time to share your feedback. We’re sorry to hear about this experience you described. We’d like to better understand what you are experiencing and would value the chance to turn this around for you. Please reach out to us directly at 800-516-5379 or support@cognisent.io so we can work to improve your experience.

Please save filters

The app is functional enough to be workable, but functionality like persistent filters have apparently been elusive. Edit: I seem to have gotten a response about different users' preferences. *This is my point*. Allow ME to decide if filters are "sticky" as such functionality is either useful or benign to EVERYONE. Edit: another update; another update that did not include this simple functionality. This app is all about interface; nothing more.

Tony_718

6 months ago

Response from developer

Updated Response March 2, 2026 Tony_718, thank you for your updated comments, as you can see, we have released updates specific to the filtering functionality as you requested. We would welcome additional feedback from you as an end-user. Please reach out to us directly at support@cognisent.io so you we can schedule a call. Original Response Oct 20, 2025 Thank you for sharing the feedback. Currently, the app is designed not to save filters between sessions so users always see up-to-date data when reopening the app. This approach has benefits for many users, but we recognize that it may not fit everyone's workflow. We truly appreciate your input and will consider it as we evaluate future changes during retheming.

ASD is worth the money

They finally got notifications to work which was a problem. I’m sure all the answering service people are great and sweet but the app is horrible. There’s no transcript, no way to listen to first call messages, more than half the time information is wrong, they will have it listed as church is calling when it’s really cemetery and have limited notes so you barley know what you’re calling back for it makes us look unprofessional. If they aren’t going to give better in depth notes they need to give us the ability to listen to the calls ourselves or at least have a transcript so we can be prepared before calling. The app itself is not visually appealing for one but also unorganized. Sorry but the extra pretty penny is worth it to spend on ASD if you care about your business and professionalism. I’d rather take all the calls myself at this point than having to stress out because we never get accurate or all the needed information.

xXF34RNINJAXx

7 months ago

Response from developer

We understand how important compassionate and seamless service is to the families you support, and that standard matters deeply to us as well. Reliability, professionalism, and care are the foundation of our work. We are committed to ensuring every team feels confident and fully supported in using our platform from implementation onward. We welcome the opportunity to connect directly and provide personalized support and training as we have done for several of your colleagues to their satisfaction. We value our partnership and remain dedicated to your success.

Please save filters

Tony_718

7 months ago

Response from developer

Thank you for sharing the feedback. Currently, the app is designed not to save filters between sessions so users always see up-to-date data when reopening the app. This approach has benefits for many users, but we recognize that it may not fit everyone's workflow. We truly appreciate your input and will consider it as we evaluate future changes during retheming.

Event Answering Service

We run a Christmas Event and we love this service for taking calls for our event.

Our onboarding specialist was extremely helpful and I feel went out of her way to help us save money. The app itself is easy to understand. I’m struggling with the app sending me a notification if there is an escalation, but it could be something I’m doing wrong.

The responsiveness of our account manager, “Ivana” alone gives this service 5 stars.

Holiday Nights at ZooMT

9 months ago

Response from developer

Thank you for your 5 star review. We are thrilled you’re loving the service and onboarding support. We’ll connect with you to sort out the notifications so everything works smoothly for your event. We’re excited to support your Christmas event. Thank you for choosing us.

Horrible

Any rating more than 1 star, likely written by someone who has rarely if ever used the app. I also agree with GU Doc. Was on call last night and horrible call night in part due to the app. Randomly logs me out having to rely on the back up calls from answering service more then the app. This resulted in many delayed call backs to hospital and unit. The app seems not ready for its serious responsibilities.

Bacchus_obx

9 months ago

Response from developer

Thank you for taking the time to share your feedback. We’re sorry to hear about this experience you described and understand how important reliable communication is during on call situations. Because your review was submitted anonymously, we’re unable to follow up directly. Our team has reviewed system performance during the timeframe mentioned, and we did not identify any log out events affecting users. We’d like to learn more about what you experienced and ensure your setup is working as intended. If you’re willing, please contact our support team with more details of the issue so we can investigate further and provide assistance. We remain committed to delivering a dependable tool for our clinical partners, and we appreciate your help in improving the experience for everyone.

Please save filters

The app is functional enough to be workable, but functionality like persistent filters have apparently been elusive.

Tony_718

10 months ago

Response from developer

Garbage

Still unreliable. Just checked, “no messages.” Picked up iPad, found messages I hadn’t seen. Logged out and back on and found them on phone

This software is terribly buggy and unreliable. Wouldn’t use it for important things unless forced to

6023e23

a year ago

The opposite of customer service

This app is ridiculously difficult. I cannot even log in any more and this “communication” app has no ability to allow users to easily communicate with them. I need this app to avoid continuous escalations but I have no idea how to resolve this and no idea how to get help except this review. And yes I did delete and reinstall and check for updates.

Burnschade

a year ago

Response from developer

Thank you for your feedback! We’re sorry to hear you are having issue with the app. It sounds like there may be something happening in the setup. We’d love to help make sure your experience is as smooth as possible Please contact our support team support@cognisent.io so we can assist. There are a few methods within the app to contact customer service, and we would like to ensue that you are provided with the necessary review to access these. We’d love to hear from you so we can resolve this quickly and get you on track. Thank you for your support and patience.

Update failure.

Recent update causes app to no longer work. iPhone 14Pro running iOS 18.3.1. This is a physician’s answering service tool. How is having app failures a permissible thing. Must work and work every time.

bnm8812

a year ago

The definition of inefficiency

I wish I could be in the room when discussion takes place about moving from a human based, very purposeful answering service for medical groups to this abomination. I’m not sure what it saves, but it’s definitely not time, energy, and sanity. It’s 2025, why can’t we just use our biometrics to log into apps?Why do we have to reset our password every time we log into this? Not to worry, though, you will get multiple escalation alert alerts while you are trying to reset your password.

tgiff16

2 years ago

Response from developer

Thank you for sharing your feedback. We can certainly read your frustration in your experience, and would like to connect with you so that our team can better support you in resolve challenges you are experiencing . Resetting your password every time you login is not part of the app workflow. We do have built in security features that require a user to validate their login session every 30 day with a login. Biometrics in the app works as a additional layer of security for the app, not as a bypass for the login. Our goal is to balance security and usability, and we continuously evaluate ways to improve the experience. Please reach out to our support team, we are here to help.

Messages get lost

App was working ok and this week after receiving an alert, and you click on it, the message is gone! You have to look back under “7 days” to find the message, because it is not listed under “today”. Also the homepage icon still shows that the message was unchecked although the message was open and checked. Please fix asap. Very frustrating.

URODOCER

2 years ago

Response from developer

Thank you for your feedback. It sounds like some troubleshooting may be the best next step to support you. Please reach out to your customer service team so they can walk through the steps with you to ensure that everything is working as expected. We appreciate your time and look forward to assisting you.

This app is terrible!

Sometimes it works for a couple hours, most of the time it does not. The call service will call me before I even get a text. Then I will inevitably get hung up on when they are trying to connect me to whoever called. If you do get a notification, it will be silent, even if your volume is all the way up…..be prepared to be disappointed .

JamieKayNP

2 years ago

Response from developer

Jamie, we’re sorry to hear about your experience and appreciate you brining this to our attention. Reliable service is a top priority and what you are describing is not the experience we want for our users. While we are unable to locate your account with the information provided, we’d love the opportunity to troubleshoot these issues with you. Please reach out to your customer service team as we can work to resolve this as quickly as possible.

Worst part about being on call

App rarely works well. Doesn’t send push notifications, message won’t fully load. Call service doesn’t relay all the pertinent information. Like, a phone number to call back.

“Worst” was already taken

2 years ago

Now even worse

New update. Now even worse. Totally unusable. How is this company even in business?

GUdoc

2 years ago

Notification Issues on iOS 18.1.1

Dear Dev Team,

Many users, including myself, are experiencing issues with notifications in the app while running the latest iOS version (18.1.1).

Here’s a potential approach to help diagnose and resolve the issue:
•Use your development tools to emulate both a working and broken version of notifications
•Enable debugging and compare the logs. I’ve noticed issues on devices with iPhone 16 architecture, which might provide a clue.

Additionally, I’ve observed the following behavior that might be helpful in identifying the problem:
•Manually disabling notifications in the iOS settings does not trigger any prompt within the app to re-enable them.
•Even after navigating to the app’s notification settings, there’s no indication or guidance to restore notifications, suggesting there might be an issue with how notifications are implemented.

I hope this information is helpful.

sfaTezc