Apple Watch
I think this app would be rated 5 if it was apple watch compatible.
Response from developer
Thank you for your feedback. We’re glad you’re enjoying the app. Apple watch notifications are currently being evaluated by our team, and we’re exploring ways to improve the experience for wearable device users. We appreciate your suggestion and support as we continue to enhance the app.
Alert fatigue
Response from developer
Thank you for your feedback. We understand how frustrating repeated alerts can be, especially when you are on call. What you’re describing can sometimes be related to settings within the app, such as Secure Chat or other messaging features that may generate notifications, even though there aren’t visible unread messages in your main inbox; or it may include messages that have been read but not cleared in the app. We’d really like to help get this resolved for you. Please reach out to us directly at 800-516-5379 or support@cognisent.io so we can troubleshoot with you and review your notification settings in more detail. With a bit more information, we can pinpoint what’s causing the alert and get things working again.
On call
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear about this experience you described. We’d like to better understand what you are experiencing and would value the chance to turn this around for you. Please reach out to us directly at 800-516-5379 or support@cognisent.io so we can work to improve your experience.
Please save filters
Response from developer
Updated Response March 2, 2026 Tony_718, thank you for your updated comments, as you can see, we have released updates specific to the filtering functionality as you requested. We would welcome additional feedback from you as an end-user. Please reach out to us directly at support@cognisent.io so you we can schedule a call. Original Response Oct 20, 2025 Thank you for sharing the feedback. Currently, the app is designed not to save filters between sessions so users always see up-to-date data when reopening the app. This approach has benefits for many users, but we recognize that it may not fit everyone's workflow. We truly appreciate your input and will consider it as we evaluate future changes during retheming.
ASD is worth the money
Response from developer
We understand how important compassionate and seamless service is to the families you support, and that standard matters deeply to us as well. Reliability, professionalism, and care are the foundation of our work. We are committed to ensuring every team feels confident and fully supported in using our platform from implementation onward. We welcome the opportunity to connect directly and provide personalized support and training as we have done for several of your colleagues to their satisfaction. We value our partnership and remain dedicated to your success.
