Comparison

etisalat UAE vs My etisalat AFG

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

etisalat UAE

Manage all your mobile, home internet, and device services in one place. Recharge, pay bills, access exclusive deals, and get 24/7 support without visiting a store. Offers include free eSIM activation and fast, free delivery on devices.

Highlights
  • Manage mobile, home internet, and devices
  • Recharge and pay bills
  • Exclusive app-only deals
  • Free eSIM activation
  • 24/7 live chat support
  • Customizable bundles
  • Shop devices and smart home products
Features
Read full description

The official etisalat UAE app. Everything etisalat, right in your pocket.
 Manage your mobile, home internet, devices and more from one simple app. Recharge in seconds, pay bills, unlock deals you won't find anywhere else, and get help around the clock. No queues, no store visits.
 WHY YOU'LL LOVE IT • One app for all your accounts. Switch between mobile, home and family lines instantly • App-exclusive prices and offers • Free eSIM activation with UAE PASS or facial recognition, all digital • Fast & free delivery • Live chat support, 24/7 day or night
 MOBILE PLANS Postpaid: Get exclusive app-only savings on Freedom plans. Enjoy unlimited data, international minutes and a STARZPLAY subscription included. Choose a physical SIM or go instant with eSIM. Prepaid: Buy a plan and get a free SIM. Earn bonus credit every time you recharge. Ready to upgrade? Move from prepaid to postpaid in a few taps, anytime.
 MAKE YOUR OWN OFFER Build a bundle with exactly the data, minutes and roaming you need, or pick from add-on deals curated just for you. Choose from data, voice, combo, roaming, TV and calling packs, with multiple ways to pay.
 FAMILY PLANS Get free bonus data and share it across your family's lines.
 eLIFE HOME INTERNET & TV Enjoy ultra-fast fibre with TV channels plus Amazon and STARZPLAY subscriptions included, and get special savings when you order in the app. Upgrade your plan to stream live sports, enjoy free installation on online orders, and take your connection with you using Home Move.
 5G HOME WIRELESS Get unlimited data with no installation. Just plug in our 5G router and you're online. It's delivered fast and free*, with STARZPLAY and GoChat included.
 DEVICES Shop the latest smartphones, laptops, tablets, headphones, speakers and gaming consoles. Get fast, free delivery* and spread the cost with easy instalment plans.
 SMART HOME Make your home smarter with exclusive deals on smart-home devices, plus a free trial of our Home Control service. Fast, free delivery* and easy instalment plans are available.
 INSURANCE Compare quotes from insurers trusted by etisalat and protect what matters in minutes.
 MORE YOU CAN DO • Pay bills and recharge for multiple accounts • Renew your Emirates ID registration • Invite friends and earn free data • Get free subscriptions with postpaid entertainment packs
 Download etisalat UAE and start saving today.
 *Terms and conditions apply. Offers are subject to change. See the app for full details.

About

My etisalat AFG

Manage your Etisalat Afghanistan mobile services with ease. This app allows you to check balances, recharge accounts, activate/deactivate services, transfer data, and purchase various voice and data packages. Customize bundles and track your usage from anywhere.

Highlights
  • Check credit and data balance
  • Recharge accounts online
  • Activate and deactivate services
  • Transfer data to friends and family
  • Upgrade cellular plans
  • Manage multiple accounts
  • Track data usage
Features
Read full description

Etisalat is a leading telecommunication company recognized globally for the high-quality cellular services it offers. Our goal is to keep you connected with those you care about at all times and locations. We are currently operating in 15 countries, including Afghanistan. Etisalat Afghanistan, a subsidiary of Etisalat UAE, started operating in 2007. Within a short period, we managed to leave a transforming impact on the telecommunication industry and to be present in every Afghan home. Etisalat Afghanistan ensures your needs are always met with more than 12,000 retail outlets spreading over 34 provinces and more than 200 districts and offering a diverse selection of postpaid and prepaid voice and data services. We also offer 3G coverage in 21 provinces. But offering our prepaid and postpaid services in-store wasn’t enough; we live in a digital world distinguished by the convenience of remote communications. We had to live up to the Afghans’ high expectations of the region’s prime telecommunication company. We elevated Afghans experience by introducing “My Etisalat AFG” mobile application and welcoming them to the world of digital services. Our revolutionary app offers them access to a variety of SIM card management options from the comfort of their homes. Through the “My Etisalat AFG” self-provisioning mobile application, our customers can shop SIM cards online, buy internet services in Afghanistan, activate SMS & voice packages, and more whenever and wherever with one click. What Can You Do with My Etisalat AFG Mobile Application? With “My Etisalat AFG” app, you can enjoy the following exceptional features: • Check your credit and data balance. • Recharge any registered accounts online. • Activate and deactivate services. • Transfer data benefits to friends and family: share your data benefits locally and internationally. • Upgrade your cellular plan: no need to visit our branches to switch your mobile plan. You can do so online in a few seconds. • Manage multiple accounts: add your family’s and friends’ Etisalat Afghanistan accounts and switch between your accounts easily to activate prepaid and postpaid packages. • Track data usage: keep an eye on your balance and your active services. Track your calls, SMS, and data usage to stay on budget. • Purchase data and talk time bundles: access the “Etisalat Shop” to buy hourly, daily, weekly, and monthly SMS & voice calling bundles, international call minutes, and internet roaming bundles, in addition to Etisalat AFG Mukammal bundles. • Purchase value-added services: the “Etisalat Shop” features a range of value-added services that you can buy online. Your options include call-back ringtones, infotainments, IVR, and sports news (football and cricket). • Build your bundle: customize your bundles and choose from daily and monthly data bundles, OnNet voice bundles, OffNet call bundles, SMS bundles, and international bundles. • Explore local, international, and roaming calling rates: get information about our prepaid and postpaid call packages, including Mubarak, Mumtaz, Elite, and others. • Enjoy many voice, SMS, and Internet package offers. • Reach out to our team any time: for any inquiries and complaints, you can call or live chat with our customer service team and report any network issues regarding 3G & 4G connection, weak service signal, and call drops. • Tap into the convenience of Etisalat services and get things done online with My Etisalat App. Download our app today and buy SIM cards online (prepaid and postpaid SIM cards), access premium internet deals, purchase minutes bundles & data bundles, activate SMS packages, build your bundles, check available balance, track data usage, and manage friends’ and family’s accounts, and much more.

Screenshots

etisalat UAE4 screens
My etisalat AFG4 screens

Verdict

The call

The clearest difference is ads: etisalat UAE at none against My etisalat AFG's shown. etisalat UAE also leads on monetization model (free vs free with in-app purchases) and update cadence (every 11 days vs monthly). On price, review sentiment, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

etisalat UAE holds the better App Store score, 4.6 against 4.4. That said, the two scores are not equally well evidenced: etisalat UAE has 27K ratings behind it against 3.3K, so its average is the more settled of the two. Written reviews complicate that: 33% of etisalat UAE's written reviews are positive against 41% of My etisalat AFG's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

etisalat UAE ships an update every 11 days, My etisalat AFG monthly. The most recent releases landed on November 13, 2026 and November 11, 2026 respectively.

Scorecard5 real differences · 5 level
etisalat UAE versus My etisalat AFG: the parameters behind the verdict, then further details
Parameteretisalat UAEMy etisalat AFG
PriceFreeFree
Rating4.6 (27K ratings) — better4.4 (3.3K ratings)
Positive reviews33.3% of reviews40.8% of reviews — better
Number of ratings27K — better3.3K
Update frequencyEvery 11 days — betterMonthly
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPodiPhone, iPod
Requires iOS15.615.5 — better
Further details — not scored
Size529 MB57 MB
Age rating4+4+
DeveloperEmirates Telecommunications CorporationEtisalat

Customer experience

etisalat UAE

All ratings26,795 ratings
Positive91.2%
Neutral1.6%
Negative7.2%
Written reviews327 reviews
Positive33.3%
Neutral5.8%
Negative60.9%

My etisalat AFG

All ratings3,181 ratings
Positive84.4%
Neutral3.8%
Negative11.8%
Written reviews157 reviews
Positive40.8%
Neutral7.0%
Negative52.2%

User reviews

etisalat UAE

From 27K App Store ratings

What we love

  • 🚀 Easy and convenient
  • 💡 Useful app features
  • 👍 User-friendly interface

Room to improve

  • 🐛 Bugs and glitches
  • ⚠️ Poor customer service
  • 🕰️ Slow and unresponsive
  • 💰 Expensive services

My etisalat AFG

From 3.3K App Store ratings

What we love

  • 👍 Good app
  • 🚀 Useful application
  • 🤩 Attractive app
  • 🙏 Thank you Etisalat

Room to improve

  • 🐛 Crashes frequently
  • 🔌 Doesn't work without internet
  • 💰 High data bundle prices
  • 🤯 Buggy and unstable
  • 🤖 Compatibility issues with newer devices

Bugs and requests

etisalat UAE

Reported bugs

3 issues
  • App crashes frequently
  • Login and authentication issues
  • Inaccurate data tracking

Requested features

3 requests
  • Improve payment options
  • Streamline account management
  • Enhance customer support

My etisalat AFG

Reported bugs

5 issues
  • App crashes on launch
  • Login/registration errors
  • Freezing and unresponsiveness
  • Incompatibility with newer iOS versions
  • Incorrect bundle deductions

Requested features

5 requests
  • Offline mode
  • Password reset functionality
  • Multiple account support
  • Money transfer option
  • Cheaper data bundles

In-app purchases

None

etisalat UAE

No in-app purchases

None

My etisalat AFG

No in-app purchases

Questions

Is etisalat UAE free?
etisalat UAE is free to download, with no in-app purchases.
Is My etisalat AFG free?
My etisalat AFG is free to download, with no in-app purchases.
Which has better reviews, etisalat UAE or My etisalat AFG?
etisalat UAE is rated higher. etisalat UAE averages 4.6 out of 5 from 27K ratings, while My etisalat AFG averages 4.4 from 3.3K ratings.
Do etisalat UAE or My etisalat AFG have ads?
My etisalat AFG shows ads; etisalat UAE does not.
Which is updated more often, etisalat UAE or My etisalat AFG?
etisalat UAE ships an update every 11 days, and My etisalat AFG monthly. Most recently, etisalat UAE was updated on November 13, 2026 and My etisalat AFG on November 11, 2026.

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