etisalat UAE Reviews: Is It Legit?

Name: etisalat UAE
Rating: 4.6 (26629 reviews)

etisalat UAE

Emirates Telecommunications Corporation

🔧 Utilities

📊 Productivity

Customer Experience

Positive experience32.5% of reviews

Neutral5.7% of reviews

Negative experience61.8% of reviews

~ Based on 314 written reviews from the US App Store.

What users say about etisalat UAE

Reviews of etisalat UAE are mostly negative: the Utilities app is rated 4.6/5 from 27K App Store ratings. What users like most: easy and convenient, useful app features. Top complaints: bugs and glitches, poor customer service. Summarized from real user reviews.

Positive things

🚀Easy and convenient
💡Useful app features
👍User-friendly interface

Negative things

🐛Bugs and glitches
⚠️Poor customer service
🕰️Slow and unresponsive
💰Expensive services

Is etisalat UAE Safe?

etisalat UAE appears safe based on user ratings. AppsHunter Safety Score for etisalat UAE is 92/100.

This assessment is based on 26,629 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.1% of ratings point to a safe experience

1.6% of ratings suggest some concerns

7.3% of ratings point to a risky experience

~ Based on 26,629 App Store ratings for etisalat UAE.

Is etisalat UAE Legit?

etisalat UAE appears to be a legitimate app. AppsHunter Legitimacy Score for etisalat UAE is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Worst app

What a bad user experience you have in the app even when I click on data to rechargeable it shows blank screen no option for recharge and no Apple way works in detailed recharge please hire some ui ux designer and good developers

CCIVILHACKER

11 days ago

Terrible! Avoid at all costs

Terrible company , the app is even worse . They take money and don’t provide the service . Do not download or buy anything from them!!

UUser27531345679

11 days ago

Welcome back

The best thing you did is changing back to Etisalat

SShaikha1

12 days ago

Rak

I purchased a number at a discounted rate for the first 6 months but when the bill arrived the agreed-upon discount had not been applied ultimately they claimed the error was mine and told me i had to either keep paying the bill without the discount or lose the number what kind of fairness is that.?

Ttttjxhdbsj

18 days ago

Relentless upselling

The app allows me to manage most aspects of my account, which is good, but the cost is relentless, intrusive upselling that puts me in fear that one incorrect tap will result in me inadvertently paying for something I don’t want or making an unwanted change to my account.

DDConnell

24 days ago

غالي

BAbutti alsuwaidi

a month ago

Convenience

I enjoy the convenience of the app. So helpful

Uultramegajones

a month ago

Horrible app

Poorly designed app. Difficult to use full of spam and silly pop ups. Full of bugs. Keeps crashing and can’t get anything done quickly. Buying a new sim is a pain process that takes muliple tries and attempts.

Every app etisalat builds is so poor. Get better designers

MMaverick4567

a month ago

Payment

Very easy, thank.

ЛКЛев Кузнецов

2 months ago

Worst app

Honestly expected much more from etisalat. First off, extremely bad customer service, you can ONLY talk to a useless AI bot that repeats the same three lines. If you lose your sim abroad, forget about attempting to get a replacement because NOTHING works if you’re not in the UAE. And of course no one can solve your problems because all they have to assist you is a dysfunctional robot. App constantly crashes and lags, makes even the simplest service impossible to find and complete. Honestly at this point just go for another service like Du or Virgin. Very disappointed

AAal1508

2 months ago

Response from developer

We're sorry your experience hasn't been a good one. We'd need a bit more detail on what went wrong to point you in the right direction. Please reach us at www.eand.ae/en/c/support/index.html and we'll help sort it out.

One stop

All you need to communicate with people

Mmr_anas

2 months ago

How many times can I update?

You're an app for paying or connecting a phone. Enough updates!!! You're like a computer game.

ВГВ гневе!

2 months ago

Response from developer

Thank you for sharing your feedback and we’re sorry to hear that frequent app updates has affected your experience. Your opinion is extremely important to us and we have taken your suggestion into consideration. For more assistance, go to our SUPPORT section in the app (www.etisalat.ae/selfsupport), open Live Chat to chat with our customer care representative.

App is not working properly

The app user experience is extremely poor. I was trying to purchase a subscription, but it took me nearly 2 hours because the app was not functioning properly. Even after logging in successfully, it kept asking me to log in again during the subscription process. Nothing works as expected, and the overall experience has been very frustrating. This is one of the worst app experiences I’ve had. Please fix these issues as soon as possible.

Ddip011

3 months ago

Response from developer

We're sorry the experience hasn't been good. Without knowing more about what went wrong, it's hard to point you in the right direction. Please reach us at www.eand.ae/en/c/support/index.html and we'll help sort it out.

Bad customer service

I am really disappointed with e& customer care service. I tried to contact customer support through the app, website, and customer care number, but there is no proper option available to reach a customer service representative.

My recharge amount was deducted, but the service was not activated and there is no refund or proper update provided. I have been trying to get support, but I am unable to reach anyone.

This is very frustrating

CConsumer45

3 months ago

Response from developer

We're sorry you've run into trouble raising a complaint. Please go to the Support section in the app (www.eand.ae/en/c/support/index.html), open Live Chat, and a team member will log your complaint and follow up with you.

ممتاز

ممتاز وسهل

بعبو علي عيسى

3 months ago

Mr

Okay

OOOmda omda

3 months ago

Cheating the customer

While recharging they are giving additional benefits which is of no use where in the benefits are getting expired in 1 week and we cannot use these offers with in that week as the data or calls being used main subscription instead of free minutes or bonus credit which they showcase that they are giving so many benefits.

Really disappointing 😒😒😒

RRREGARDS RK

3 months ago

Response from developer

We're sorry the experience hasn't been good. Without knowing more about what went wrong, it's hard to point you in the right direction. Please reach us at www.etisalat.ae/selfsupport and we'll help sort it out.