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Virgin Mobile UAE

Virgin Mobile UAE

Get your SIM within 60 minutes

1.6K ratings
208 reviews
🔧 Utilities
Free

Details

Released
June 4, 2017
Updated
October 28, 2026

Features

Developer

Virgin Mobile UAE
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Reviews summary↘︎
⭐208
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📝9+ tags
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🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 1 week
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About

Manage all your mobile needs, from plans and data to roaming and support. Get a new SIM or eSIM quickly, with flexible monthly or yearly plans. Enjoy features like data rollover, cashback, and home internet setup.

✓SIM and eSIM activation
✓Flexible monthly plans
✓Yearly plan savings
✓Data rollover and sharing
✓Roaming options
✓Home internet setup
✓In-app chat support
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What users say about Virgin Mobile UAE

Reviews of Virgin Mobile UAE are mostly negative: the Utilities app is rated 4.5/5 from 1.6K App Store ratings. What users like most: fast delivery, flexible packages and options. Top complaints: buggy and unreliable app, confusing and complicated processes. Summarized from real user reviews.

Positive things

  • 🚀Fast delivery
  • 👍Flexible packages and options
  • 🚀Efficient and quick service
  • 👍Good customer service

Negative things

  • 🐛Buggy and unreliable app
  • 🤔Confusing and complicated processes
  • ❌Poor customer support
  • 🔍Lack of transparency
  • 💰Expensive plans compared to competitors
See all reviews
+1

What's New in Virgin Mobile UAE

3.7.4

October 28, 2026

= NEW STUFF = [+] Pay later with Tabby when buying a new device [+] Squashed bugs for an improved experience

More

User reviews

Most RecentHighest RatedLowest Rated

Bad service and even worse app

Have raised a help ticket which has been closed twice with no correct resolution, customer service has no answer but to open again and wait. Terrible service and bad app.
Mmarkchris_11

Silicon central mall

Thanks Raheel for your assistance to get an eSIM card. Thanks virgin for amazing offers.
AAaman46

Review

Outstanding service from Raheel at Silicon. Thank you
BHBraniff Herbert

Unnecessary updates every week

Please stop updating the app everyday and not just that but mandating the user to update it because otherwise the app goes non functional.
ZZharmakhan

Amazing service

Amazing service from the Festival City Mall team in setting me up upon arrival in Dubai. All has gone smoothly.
JJames_E1
See 203 more reviews

User experience

🐞

Reported Bugs

4 issues

App crashes frequently

Bug

Login and authentication issues

Bug

Inaccurate account and usage information

Bug

Delivery and activation problems

Bug
✨

Requested Features

4 requests

Improve app stability and performance

Feature

Provide better customer support channels

Feature

Offer more competitive and transparent pricing

Feature

Add Arabic language support

Feature

FAQ

What can I do with the Virgin Mobile UAE app?

The app allows you to manage all aspects of your mobile service, including signing up for new plans, activating SIM cards or eSIMs, managing data and minutes, setting up home internet, and accessing customer support. You can also explore roaming options and benefit from features like data rollover and cashback rewards.

How quickly can I get a SIM card or activate an eSIM?

You can activate an eSIM in under 5 minutes directly through the app. If you prefer a physical SIM card, it can be delivered to your location anywhere in the UAE within 60 minutes of signing up.

What are the plan options available?

The app offers flexible monthly plans that you can change anytime, providing great freedom. For further savings, you can opt for yearly plans and save up to 50%. All plans come with no contracts and no stress.

Does the app offer home internet services?

Yes, the app also facilitates home internet setup. You can get home Wi-Fi set up in just 60 minutes. You have the flexibility to use your own router or get one from Virgin Mobile, with no cancellation fees.

Is the app free to download and use?

Yes, the app is free to download. The primary function of the app is to manage your mobile and home internet services, which are subscription-based. There are no in-app purchases or ads mentioned, indicating a focus on service management rather than direct app monetization.