Bad service and even worse app
Have raised a help ticket which has been closed twice with no correct resolution, customer service has no answer but to open again and wait. Terrible service and bad app.
Silicon central mall
Thanks Raheel for your assistance to get an eSIM card. Thanks virgin for amazing offers.
Review
Outstanding service from Raheel at Silicon. Thank you
Unnecessary updates every week
Please stop updating the app everyday and not just that but mandating the user to update it because otherwise the app goes non functional.
Amazing service
Amazing service from the Festival City Mall team in setting me up upon arrival in Dubai. All has gone smoothly.
Can't update EID, broken app
Been trying to update my ID for a week now. Managed to chat to them only to find out that this was a common issue. Now my account is suspended and need to wait for my physical ID to arrive, then go to a store to fix things up. What took seconds to do elsewhere turned out to be a crisis with Virgin. It's 2026, please invest in a good website rather than relying on an app which doesn't work. I also think your customer service needs more training rather than relying on AI automated messages... To be fair, been using their services for 2 years without an issue.
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UAE
UAE
Can never log in
Terrible app، me and so many others simply cant log in. Visited many pop up virgin stalls for help and even they cant get in and say its a known problem. Come on Virgin، wake up and provide a proper service. We cant top up our credit and have to hop from wifi to wifi. Terrible service
Terrible app with many bugs
App either crashes, shows blank screens, has features which don’t work, and overall is objectively very poorly built. You need to hire an actual team to do proper engineering and QA testing
Such a clunky app
Poor and clunky app
Terrible customer
The app is terrible to use the chats. Take forever level. One support is terrible. They don’t understand how to give you clear solutions if it’s not scripted.
Terrible app with many bugs
App either crashes, shows blank screens, has features which don’t work, and overall is objectively very poorly built. You need to hire an actual team to do proper engineering and QA testing
App Broken
Current version 3.6.4 as at 18 July 2026 is broken in the App Store and doesn’t work. App will load but data in the app doesn’t load. Issues has been reported to support and hopefully a new version will be issued soon.
Poor service
App crashes the whole time. Takes more than 24hours for my kid’s sim to be activated on my existing account. So no point taking out the sim as it doesn’t wor
Great service & advice
So much easier, so much help from Zeeshan in Mirdif store, made happy & my partner, thank you so much!
Topups
Virgin mobile I need to Top-up my phone credit please.Thur. And send me please.
Error
Since 24 ours not working this app
Country selection not working
The screen for selecting a country won’t scroll so all countries starting with the letter N or later are impossible to select.
Broken
Update has broken the app, can’t select one country calls anymore. Support is utterly useless in resolving the issue promptly.
So stupid updates IOS 16
My phone has IOS 16 and it is asking update and update is not available for IOS 16
Please hire professional app makers
Why I am writing review
They don’t care on that
Better to switch to DU or ETISALAT
Please hire professional app makers
Why I am writing review
They don’t care on that
Better to switch to DU or ETISALAT
