SEDC Mobile Workforce vs ServiceLink

SEDC Mobile Workforce SEDC's advanced workforce automation solution enables field crews to communicate wirelessly with the office and with dispatchers to improve service response times, reduce drive times, and increase overall efficiency. With SEDC's Mobile Workforce application, field crews can view work orders in list format or on a map of the utility's service area. By selecting specific work orders, the user can drill down into the order details and workflow. When work is completed, the order can be updated directly from the field, allowing teams in the office to view the updated order in near real time. With the integrated GPS capability, truck locations will display on the dispatcher's map, enabling better routing decisions, more appropriate crew assignments, and improved response time estimates. Users should be aware that running GPS continually in the background can dramatically decrease the iPad's battery life, and care should be taken to ensure trucks have iPad charging capabilities.

Service-Link iOS Client. Our next generation workforce automation solution uses wireless internet-based mobile communication and field service dispatching solutions to help utilities manage mobile resources. Service-Link enhances field service efficiency and increases productivity in a fraction of time! Service-Link allows the user to see his list of work orders and view them on a map as well as drill down into the order details and workflow. Continued use of GPS running in the background can dramatically decrease battery life.