Verisec Mobile vs Thales Customer Support

With Verisec Mobile, all the insecurity and hassle with passwords becomes history. Two-factor authentication (2FA) and one-time passwords (OTP) is just the beginning; Verisec Mobile gives you a whole new level of security, control and user convenience. Tap into the power of your smartphone with new technology that goes beyond traditional tokens. The Verisec Mobile app always displays a description of what you are about to approve, such as logging in to your corporate network or signing a value transaction. All you have to do is enter your PIN in the app and the action you have requested is automatically processed, though a separate secure channel. No manual transfer of codes or passwords between the phone and the web browser is ever needed. Password hassle and phishing-attacks becomes a thing of the past as the “see what you sign” feature offers a new layer of security and control. When the smartphone cannot be connected to the Internet, Verisec Mobile can also be used in offline mode, as an easy to use one-time password (OTP) generator. Please note: In order to use Verisec Mobile the organisation or web service issuing your credentials must have the server-side component VerisecUP installed. For questions about how to use the app, please check with the issuer of your credentials. For more information about VerisecUP Authentication Service, please visit www.verisecint.com

Thales’ companion mobile app to the Customer Support Portal allows registered users to create and manage support cases, track returns, and update their user profile via a mobile device. The mobile app provides basic functions that allow you to stay on top of case updates, track returns, and quickly open a new case when you cannot be connected to your computer for access to the full-featured web-based Customer Support Portal. User profile information can also be updated - including phone number, preferred contact method, date/time format, and time zone. You must be a registered user of the web-based Thales Customer Support Portal in order to use the mobile app. You will use these credentials to also log into the mobile app. After installing the app, tap the Thales icon to open it. Tap the + icon to add an Instance. In the ‘example’ field, enter the following: supportportal.thalesgroup.com The Nickname field can be skipped, if desired. After the Instance has been added, tap its name in the Instances list. On the Login page, enter your Support Portal User ID and Password and then tap the Login button.