LiveAdmins Live Chat vs LiveHelp Chat

LiveAdmins Live Chat software is a convenient application for businesses to connect with online shoppers without any wait. LiveAdmins Live Chat ensures real-life customer service with which customers can be greeted and assisted in real time. Responses through email/phone call can be slow, but with LiveAdmins Live Chat application, you can be available 24/7 to assist customers with their queries from your iPhone/iPad. Online customers run into dead-end all the time while trying to make a decent purchase and you can’t sit in front of your system all the time to assist online customers as a result of which buyers can easily plummet due to lack of assistance on a company’s website. However, LiveAdmins Live Chat app allows customers quick-access for instant solutions with just a few keystrokes from your iPhone. Some of its benefits are elaborated below: 1. Chat Prompts Whenever a visitor lands on your website, a notification would automatically inform you of it. No need to check on the status of your visitors time and again as you will be prompted for each visitor. Therefore, a simple alert leads to establishing a hassle-free one-on-one interaction. Hence, your visitors are just a click away. 2. Ease of Use All this Live Chat app requires is an iOS device and an internet connection, and then you’re all good to go. Just pick up your gizmo and proactively strike up a conversation with your online visitors. 3. Instant Chat Response and Fast Query Resolution With the integration of LiveAdmins Live Chat app, assistance for customers starts from the very moment they land on your webpage and continues until they leave. The conversation is quite akin to instant messaging where a chat window automatically opens up with a live rep offering help. While email and telephone entail lengthy delays, support through LiveAdmins Live Chat ratchets up response time, thus adding more to customer gratification. 4. A 24/7 Touch point Unlike any other similar application, live chat service is available and accessible 24/7. Research shows that 52 % of the customers would go elsewhere if there is a lack of efficient customer service. With LiveAdmins Live Chat, there are no disruptions, no delays and customers can easily sidestep problems that come with lack of availability. 5. Capable of Catering to Multiple Industries LiveAdmins Live Chat app can be used to serve customers over a wide range of businesses. Currently, we cater to automotive, real estate, law, medical websites, travel, hospitality, IT and much more. 6. Multilingual Services The services of this app aren’t confined to English. Its flexible, thus providing support in multiple languages. Simply install a language specific virtual keypad on your device and chat in the language of your choice. 7. A Rundown of Positive Implications Instant responsiveness, query resolution and proactivity is all that is needed to win customers over. Taking into account all these factors, LiveAdmins Live Chat: • Adds to greater customer retention • Reduces churn rate and shopping cart abandonment • Creates loyal customer base • Increases customer satisfaction

LiveHelp® Live Chat, easy and flexible live chat for your website. In just one click, web visitors can CHAT with an agent of your customer service, get real time explanation about products or services and have a trusted reference. LiveHelp® is the live chat developed by Sostanza srl, Italian software house with 20 years' experience in web services, for companies aiming to offer an extraordinary online customer care and shopping experience. LiveHelp® has been created especially for e-commerce websites, to reduce cart abandonment thanks to the agent's presence that can give information in real time during the shopping, and it has evolved to an integrated communication solution: it can exchange data with any CRM and Business Intelligence system, to measure and maximize ROI. LiveHelp® can be integrated on every website. It's integrated into Wordpress Magento platform thanks to an advanced plugin, that allows to chat with users monitoring their carts and the performances of each chat.