Comparison

CRM Analytics vs Viewpoint by ICS

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

CRM Analytics

Access your Salesforce data and gain insights on the go. This app provides Einstein-powered predictions and actionable analytics for Sales Cloud and Service Cloud users, enhancing productivity and business growth.

Highlights
  • Mobile Salesforce data access
  • Einstein-powered predictions
  • Actionable analytics
  • Sales Cloud and Service Cloud integration
  • Interactive sample apps
Features
Read full description

CRM Analytics lets Salesforce users take their data with them everywhere. CRM Analytics transforms the way your company uses data, making every employee more productive so you can grow your business faster. And with the CRM Analytics app, any Sales Cloud or Service Cloud user can instantly get relevant answers and Einstein-powered predictions in a Salesforce native mobile experience. With actionable analytics in the palm of your hand, business will never be the same. Download now to try out the interactive experience through the included sample apps. Imagine the possibilities for your own business!

About

Viewpoint by ICS

This app allows businesses to easily access and play custom interactive digital content created on the Viewpoint platform. It supports deployment on multiple iOS devices for sales, support, or customer engagement.

Highlights
  • Play bespoke interactive digital content
  • Download custom content on iOS devices
  • Access content via Viewpoint credentials
  • Supports single device or large fleets
  • Enables self-service kiosk experiences
  • Powers customer engagement solutions
Read full description

With Viewpoint by ICS, playing bespoke interactive digital content is now easier than ever! Using our free app, enterprises that have developed rich interactive digital experiences built on the Viewpoint platform can quickly download custom content on any number of iOS devices. Want to carry your interactive content on your iPad? No problem. How about sharing that content with your entire, global sales and support teams at once? Easy-peasy. Simply download the Viewpoint by ICS for iOS media player app, input your Viewpoint credentials and instantly access all of your Viewpoint-created interactive digital content. Works for a single iOS device or a fleet of thousands. Don’t have a Viewpoint interactive experience? Get in touch. Our team of UX and visual designers, software developers and interactive storytellers will help you create intriguing interactive content that showcases your brand and attracts attention. The Viewpoint platform supports touch, voice and gesture interactions, providing you with endless opportunities for creative expression. Deploy at special events, in your corporate offices, or on the personal mobile devices of your customers, sales teams, support services or other audience members for maximum impact. More About Viewpoint In addition to creating and deploying custom interactive digital experiences, Viewpoint also powers self-service kiosk experiences to engage retail customers, restaurant patrons and hotel guests, among others. Our eye-catching kiosk UI solutions help businesses and governmental agencies improve the customer experience, reduce costs and increase operational efficiency. We excel in all aspects of software design, including UX and visual design, as well as have proven expertise in custom development for complex installations. We also provide IoT capabilities, managed services and reliable customer support for a seamless experience. Level-up your customer experience with Viewpoint!

Screenshots

CRM Analytics4 screens

Verdict

The call

The clearest difference is ratings volume: CRM Analytics at 1.3K against Viewpoint by ICS's 2. CRM Analytics also leads on update cadence (every 2 months vs every 4 months). Viewpoint by ICS's advantage is rating (5.0 vs 4.8) and iOS requirement (14.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Viewpoint by ICS holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: CRM Analytics has 1.3K ratings behind it against 2, so its average is the more settled of the two.

UpkeepUpdate frequency

CRM Analytics ships an update every 2 months, Viewpoint by ICS every 4 months. Both last shipped on November 3, 2026.

Scorecard4 real differences · 6 level
CRM Analytics versus Viewpoint by ICS: the parameters behind the verdict, then further details
ParameterCRM AnalyticsViewpoint by ICS
PriceFreeFree
Rating4.8 (1.3K ratings)5.0 (2 ratings) — better
Positive reviews87.0% of reviews—
Number of ratings1.3K — better2
Update frequencyEvery 2 months — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad — betteriPad
Requires iOS18.014.0 — better
Further details — not scored
Size112 MB89 MB
Age rating4+4+
Developersalesforce.comIntegrated Computer Solutions

Customer experience

CRM Analytics

All ratings1,294 ratings
Positive96.2%
Neutral2.8%
Negative1.0%
Written reviews77 reviews
Positive87.0%
Neutral2.6%
Negative10.4%

Viewpoint by ICS

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

CRM Analytics

Reported bugs

3 issues
  • Foreclosure issues
  • Data/app deletion problems
  • Pipeline notifications won't turn off

Requested features

3 requests
  • Dates instead of week numbers on graphs
  • Access to live data rather than requiring uploads
  • Support for Google keyboard

Viewpoint by ICS

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

CRM Analytics

No in-app purchases

None

Viewpoint by ICS

No in-app purchases

Questions

Is CRM Analytics free?
CRM Analytics is free to download, with no in-app purchases.
Is Viewpoint by ICS free?
Viewpoint by ICS is free to download, with no in-app purchases.
Which has better reviews, CRM Analytics or Viewpoint by ICS?
Viewpoint by ICS is rated higher. CRM Analytics averages 4.8 out of 5 from 1.3K ratings, while Viewpoint by ICS averages 5.0 from 2 ratings.
Do CRM Analytics or Viewpoint by ICS have ads?
Neither CRM Analytics nor Viewpoint by ICS shows ads.
Which is updated more often, CRM Analytics or Viewpoint by ICS?
CRM Analytics ships an update every 2 months, and Viewpoint by ICS every 4 months. Most recently, CRM Analytics was updated on November 3, 2026 and Viewpoint by ICS on November 3, 2026.

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