ThinAir Mobile vs Service Management

ThinAir’s mission is to provide organizations security through simplicity. With this app, users gain visibility, ThinAir is the first enterprise security solution designed to give end-users complete visibility, context, and control over all the data in their organization, no matter where it goes. Unlike traditional security products, ThinAir instantly keeps organizations safe through intelligent data protection without user friction or complexity. ThinAir protects against the four main causes of data breaches: - Insider Threats - Criminal Adversaries - Automated Data Exfiltration - Human Error ThinAir users are required to download this app to access security features and capabilities. Please contact your IT or security administrator if you have any questions.

OpenText Service Management gives end users and agents secure mobile access to essential service workflows. Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments. Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app. Important: This Intune-managed app requires Microsoft Intune enrollment and connectivity to OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management website. You may also contact your IT administrator for an activation URL.