OT Advanced Authentication vs Service Management
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OT Advanced Authentication
Enhance security beyond traditional passwords with multifactor authentication. Protect sensitive data from fraud and unauthorized access with advanced verification methods.
- Multifactor authentication
- Secure sensitive information
- Step-up protection
- Fraud prevention
- Unauthorized access prevention
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OpenText Advanced Authentication lets you move beyond username and password to a more secure way to protect your sensitive information. Using multifactor authentication, you can now step up protection at a time when fraud or unauthorized access are overriding concerns. Additional information on the features and benefits of Advanced Authentication is available at https://www.opentext.com/products/advanced-authentication.
Service Management
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OpenText Service Management gives end users and agents secure mobile access to essential service workflows. Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments. Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app. Important: This Intune-managed app requires Microsoft Intune enrollment and connectivity to OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management website. You may also contact your IT administrator for an activation URL.
Screenshots
Verdict
The clearest difference is device support: OT Advanced Authentication at 3 against Service Management's 1. OT Advanced Authentication also leads on iOS requirement (14.0 vs 26.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OT Advanced Authentication ships an update every 3 months, Service Management every 2 months. The most recent releases landed on September 23, 2026 and September 25, 2026 respectively.
| Parameter | OT Advanced Authentication | Service Management |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (148 ratings) — better | — |
| Positive reviews | 13.9% of reviews | — |
| Number of ratings | 148 — better | — |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Paid | — |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 14.0 — better | 26.0 |
| Further details — not scored | ||
| Size | 109 MB | 62 MB |
| Age rating | 4+ | 4+ |
| Developer | NetIQ Corporation | OpenText |
Bugs and requests
OT Advanced Authentication
Reported bugs
13 issues- Push notifications disappear immediately after appearing
- Authentication requests timeout within seconds of approval
- App crashes on iOS 14+ and iPhone 12/15 models
- Face ID gets stuck in loop requiring phone restart
- QR code scanner fails to work
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- Blank white screen appears instead of PIN entry
- App fails to launch or shows brief flash then disappears
- Notifications not appearing on Apple Watch despite settings enabled
- Login credentials not persisting between sessions
- App freezes during enrollment of new organizations
- PIN reset fails and deletes user data
- App becomes unresponsive after failed authentication attempts
- Incompatibility with device upgrades causing permanent lockout
Requested features
9 requests- Apple Watch support for direct approval without phone
- Biometric/Face ID authentication without PIN requirement
- Lock screen notification approval capability
- Persistent notification badges
- Ability to bulk delete request history
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- Better error messages and troubleshooting guidance
- Improved UI/design modernization
- Seamless device transfer without account lockout
- Offline TOTP functionality
Service Management
Not enough reviews yet to summarise bugs or requests.
In-app purchases
OT Advanced Authentication
No in-app purchases
Service Management
No in-app purchases
Questions
Is OT Advanced Authentication free?
Is Service Management free?
Do OT Advanced Authentication or Service Management have ads?
Which is updated more often, OT Advanced Authentication or Service Management?
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