Comparison

Back vs Ross Poole

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Back

This app provides peace of mind by offering replacement family care when regular arrangements fall through. It allows users to conveniently schedule care, manage reservations, and find nearby centers directly from their mobile device.

Highlights
  • Schedule back-up care
  • Request previous caregivers
  • View reservation details
  • Receive confirmation notifications
  • Copy past reservations
  • Find nearby care centers
  • Add reservations to calendar
Features
Read full description

Family care emergencies can disrupt your whole day. Bright Horizons Back-Up Care™, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through. Now the program is in the palm of your hand! As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go. You can use the Back-Up Care app to: • Sign up for your benefit (to get started, you just need your employer’s username and password) • Submit a new request for back-up care • Request previously used caregivers • View details of existing reservations • Receive notifications when reservations are confirmed • Quickly create new reservations by copying past reservations • Find nearby centers and view each location on a map • Add confirmed reservations to your device’s calendar • Get details about your benefit offering *Please note: Your employer must participate in Bright Horizons Back-Up Care in order to use this app. Not all employers who participate allow the use of this app. Please contact your human resources department for information on benefit availability.

About

Ross Poole

Features
Read full description

The Ross Poole app makes booking your appointments even easier. You're just a few taps away from feeling good and looking great! With our App, you can: * Book your next appointment 24/7 * Meet our team and choose your favourite * Keep a record of your appointments * Register and manage your account And More

Screenshots

Back4 screens
Ross Poole3 screens

Verdict

The call

The clearest difference is update cadence: Back at every 3 weeks against Ross Poole's every 8 months. Ross Poole's advantage is iOS requirement (13.0 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Back ships an update every 3 weeks, Ross Poole every 8 months. The most recent releases landed on October 20, 2026 and October 5, 2026 respectively.

Scorecard2 real differences · 8 level
Back versus Ross Poole: the parameters behind the verdict, then further details
ParameterBackRoss Poole
PriceFreeFree
Rating2.5 (125 ratings) — better—
Positive reviews12.6% of reviews—
Number of ratings125 — better—
Update frequencyEvery 3 weeks — betterEvery 8 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPod
Requires iOS16.013.0 — better
Further details — not scored
Size69 MB45 MB
Age rating4+4+
DeveloperBright Horizons CC LLCPhorest

Bugs and requests

Back

Reported bugs

19 issues
  • Login credentials not accepted despite being correct
  • Face ID authentication fails
  • Request Care button missing or non-functional
  • App version mismatch preventing login
  • Forced logout when navigating away from app
Show 14 more
  • Profile information not saving
  • Verification codes not arriving
  • General error messages without details
  • Form data lost when navigating between screens
  • Keyboard not appearing on login screen
  • App crashes on startup
  • Slow page loading causing phone lockup
  • SSO and 2FA authentication failures
  • Reservation confirmation status incorrect
  • Missing emergency contact entry screen
  • Special needs/allergies settings not removable
  • Mobile number textability settings not preserved
  • Address validation rejecting valid addresses
  • Inconsistent data between app and website

Requested features

11 requests
  • Distance-based filtering for childcare centers
  • Display facility names after booking
  • Overnight reservation options
  • Extended session timeout before re-authentication
  • Caregiver selection and preference system
Show 6 more
  • Reservation history and details visibility
  • Real-time caregiver availability updates
  • Automatic backup caregiver assignment
  • Clear policy information in intake forms
  • Improved error messages with specific guidance
  • Search by location other than current position

Ross Poole

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Back

No in-app purchases

None

Ross Poole

No in-app purchases

Questions

Is Back free?
Back is free to download, with no in-app purchases.
Is Ross Poole free?
Ross Poole is free to download, with no in-app purchases.
Do Back or Ross Poole have ads?
Neither Back nor Ross Poole shows ads.
Which is updated more often, Back or Ross Poole?
Back ships an update every 3 weeks, and Ross Poole every 8 months. Most recently, Back was updated on October 20, 2026 and Ross Poole on October 5, 2026.

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