Gallagher Command Centre vs Pronto Service

More mobile, less desk. To make accessing alarms, overrides and cardholder information simple the Gallagher Command Centre mobile app introduces a whole new way of interacting with the Gallagher Command Centre solution. The app grants security staff more mobility when they are offsite or out on patrol, allowing them to spend more time away from their desk - while still maintaining full awareness of what’s happening on site. The Command Centre application allows guards attending incidents to access relevant details remotely, and easily add alarm notes that will automatically be visible to those in the control room. Emergency wardens can manage evacuations by moving people to safe areas, and monitor a list of cardholders yet to be cleared into a safe area. Command Centre Mobile offers the following features: • Grant or deny a cardholder access to zones. (Requires additional Access Reader license and the Gallagher Mobile Reader). • Automatic cardholder search to Spot Check a cardholder’s access privileges. • View and process alarms. • Monitor and override the status of doors, access zones, alarm zones and fence zones. • Lockdown zones quickly. • Trigger macros to perform custom functions. • Disable a cardholder’s access. • Mobile actions and events are logged in Command Centre. • Configuration of Gallagher Bluetooth® readers. • English, French, and Spanish language support With Gallagher Command Centre 8.20 and above • Monitor cardholder safety during an emergency evacuation With Gallagher Command Centre 8.30 and above • Capture Cardholder photos • Read Gallagher Command Centre Credentials With Gallagher Command Centre 8.40 and above • Enhanced the ability to capture data while using the Access Reader feature. Lists and required fields are now supported • Read Mifare card serial numbers (Additional hardware is required to read Mifare Classic and Mifare Plus cards) • Cardholder Details now include Digital ID names With Gallagher Command Centre 8.60 and above • Command Centre Mobile can connect securely from anywhere without the need to use a corporate network or VPN Compatible with all currently supported versions of Command Centre. To use the Gallagher Command Centre App, you must be a licensed user of the Gallagher Command Centre software.

Welcome to the Pronto Service App, the field service application designed to revolutionise your business operations. This application brings a host of new features and enhancements to streamline your field service workflows and enhance the overall user experience. Upgrade Your Field Service Operations. Say goodbye to outdated technology platforms and embrace the future with the Pronto Service App. As a trusted provider, we understand the importance of staying ahead in a rapidly evolving digital landscape. That's why we have completely overhauled our application, taking into account customer feedback and industry requirements to bring you this new and improved solution. Seamless Workflow Management. With the Pronto Service App, you can optimise your workflows from backend to frontend. Our comprehensive redesign includes advanced features such as signatures, tasks, notes, and attachments. Experience unparalleled flexibility with configurable workflows that can adapt to your specific business requirements. From small businesses to large enterprises, our scalable solution caters to your unique needs. Customise for Success. We understand that every business is different, and that's why the Pronto Service App offers extensive customisation options. Take control of your application with our screen configuration feature, allowing you to arrange screens, control visibility and customise field content. Define the layout that best suits your workflow and ensure maximum productivity. Enhanced Work Instructions. Our enhanced work instructions feature empowers your field engineers to work more efficiently. Prompt and answer questions at various workflow stages, including Call Accept, Call Decline, and Transaction Start. Configure questions to prevent progression if specific conditions are not met, ensuring compliance and safety standards are met. Capture Critical Details with Ease. With the Pronto Service App, capturing important details has never been easier. Our new question types enable engineers to collect specific information effortlessly. Capture signatures, take images, gather serial numbers, or obtain multi-value responses with checkboxes. Ensure accurate and comprehensive data collection for better decision-making. Simplified Upgrades. Upgrading to the Pronto Service App is a breeze for businesses without customisations. Seamlessly transition to the new app and enjoy improved performance and navigation. However, for sites with customisations, our team is ready to assist with program changes and reconfiguration to ensure a smooth upgrade process. Pre-requisite for download Please note, that in order to download this application, you must already be a user of Pronto Xi. This application sits under Pronto Xi Service Management so it is a requirement to have Pronto Xi Service Management as part of your ERP software package. Take your field service operations to new heights with the Pronto Service App. Maximise efficiency, boost productivity, and enhance customer satisfaction with our advanced features and customisable workflows.