Leadershaper vs CustomerExperienceCommunity

For leaders, emotional intelligence accounts for almost 90% of what separates outstanding performers from the rest — making it a more powerful predictor of success than IQ or technical expertise alone. Goleman (1998) And of course your level of Emotional Intelligence directly relates to your ability to lead people successfully –​Develop a greater awareness of your own Emotional Intelligence strengths and development areas –​Get hints on how you can develop your Emotional Intelligence so you can be more successful at work and in relationships The FREE App includes 76 self-assessment Questions, divided into the 4 domains of Emotional Intelligence; Self-Awareness, Self-Management, Social Awareness and Relationship Management – completing each section takes you to an Advice page to help you develop further. Once you have completed a full section (eg: the example in the image is for the first part of Self-Awareness) a blue button will appear (ADVICE). Pressing this provides you with some practical advice on how to improve the area of Emotional Intelligence that you have just completed. Practicing or trying out the suggestions will enable you to be more effective at work as you develop new awareness and habits. Redo the app after a few weeks of practicing the new behaviours and compare your results to assess your areas of improvement Help Q: How do I use the App? A: Think about real situations that you find yourself in at work, next, consider: •⁠ ⁠How often do I behave in the way the question is asking? •⁠ ⁠Try to think of this in terms of your habitual ways of working, for example: you may have lost your cool badly on one occasion, but that does not make it worth scoring very highly since that is not ‘always’ •⁠ ⁠Be really honest with yourself to spot your habits as they are the things you do without thinking and by reflecting more and actively practicing operating differently, you can actually change your ‘brain wiring’ and create new, more helpful habits. Q: Why are there different numbers of questions under each category? A: Each category has a different set of capabilities that underpin them and there are 4 questions for each of these. So, for example; Self-Awareness splits into ‘Emotional Self Awareness”, “Accurate Self Assessment” and “Self Confidence” whereas other categories have more ‘facets’ that contribute to the overall competency. Q: Can I get more help? A: Sure! You can ask a question about the App by sending a message via: www.leadershapeglobal.com/contact

Inside the CustomerExperienceCommunity app, you can: Access all of your videos in one easy to use app Receive push notifications with the latest news and updates Access to all of your videos without having to remember your password Save your favorite posts so you can quickly find them later