Comparison

Ask Alan vs Bank First App

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Ask Alan

Get expert advice and vital information to help you secure your dream home or investment property. Connect directly with a personal mortgage broker for guidance on buying, refinancing, or investing.

Highlights
  • Personal mortgage broker access
  • Expert advice on property
  • Tips for home buyers
  • Refinancing guidance
  • Investment property assistance
Features
Read full description

Industry leading 'Ask Alan' is a new and exciting informative app, giving its users personal access to a wealth of vital information, expert advice and handy tips to assist in securing the home or investment property of your dreams. ‘Ask Alan’ gives users direct contact with Alan Heath himself – your personal MortgageBroker @ YourFingertips Any questions… just 'Ask Alan' “Whether you are a first time homebuyer, shifting house, looking to refinance or a property investor I'd love to help.”…Ask Alan

About

Bank First App

Manage your bank accounts securely on the go. Transfer funds instantly, pay bills, track savings goals, and manage your cards. Access transaction history, update contact details, and customize your banking experience.

Highlights
  • Secure login with biometrics
  • Instant money transfers (Osko)
  • Bill payments (BPAY)
  • Savings goal tracking
  • Card management (lock, unlock, replace)
  • Transaction history
  • Account nickname customization
Features
Read full description

Features include: • Quick and secure access with a PIN, pattern, Touch ID or Face ID. • Transfer money instantly using Osko. • Make one-off or set up recurring payments and pay bills via BPAY. • Manage your payees and two-to-sign payments. • Manage your daily transfer limits across Osko, BPAY and external transfers. • Share your bank account details and let others know you’ve paid them via SMS or email. • View interest rates for your savings, term deposit and loan accounts. • Update your contact details. • Manage your finances and settings via the profile menu. • Create nicknames for all your accounts. • Let us know if you’re travelling overseas. • Set a savings goal and track your progress. • See full transaction history (up to 18 months). • Set a quick balance for your favourite account which can be viewed before logging in. • View all our latest product information. • Access tools and calculators to help you manage your money. • Customise your home screen. • Manage your card for Australian and/or international transactions. • Change the PIN on your Bank First cards. • Lock, unlock your Bank First card and order a replacement. • Replace lost or stolen cards directly from the app. Things you should know: • This app is available for Bank First Members only. • Mobile data downloading or internet usage charges may apply, check with your internet service providers or your mobile phone service provider. • Whilst we endeavour to, the app is not compatible with all devices and operating systems. • To view our full terms and conditions visit bankfirst.com.au/help/internet-banking-terms-and-conditions We collect anonymous information on how you utilise the application to perform statistical analysis of aggregate user behaviour. We do not collect personal information about you. By installing this app you are giving your consent.

Screenshots

Ask Alan4 screens
Bank First App4 screens

Verdict

The call

The clearest difference is review sentiment: Ask Alan at 100% against Bank First App's 8%. Bank First App's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, update cadence, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Ask Alan ships an update every 9 months, Bank First App every 5 months. The most recent releases landed on September 15, 2026 and October 22, 2026 respectively.

Scorecard3 real differences · 5 level
Ask Alan versus Bank First App: the parameters behind the verdict, then further details
ParameterAsk AlanBank First App
PriceFreeFree
Positive reviews100.0% of reviews — better8.0% of reviews
Update frequencyEvery 9 monthsEvery 5 months — better
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.015.0
Further details — not scored
Size60 MB108 MB
Age rating4+4+
DeveloperAA MFO Pty LtdVictoria Teachers Limited

Customer experience

Ask Alan

Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bank First App

Written reviews75 reviews
Positive8.0%
Neutral10.7%
Negative81.3%

Bugs and requests

Ask Alan

Not enough reviews yet to summarise bugs or requests.

Bank First App

Reported bugs

17 issues
  • App crashes on launch
  • App freezes frequently
  • App unavailable for hours
  • Locked out of app
  • App won't open after update
Show 12 more
  • Self-promoting ads cannot be turned off
  • Cannot filter transaction types
  • Spinning animation on screen transitions
  • NPP Osko disappeared
  • Update forces browser version for landscape on iPad
  • Touch ID/Face ID not working
  • PIN errors after session timeout
  • Quick balance setup glitches
  • Token not accepted/invalid
  • Numeric-only keypad for password
  • Cannot see typing during transfers
  • Face ID update reverts to PIN entry, then crashes

Requested features

10 requests
  • Ability to nickname/rename accounts
  • Ability to reorder accounts
  • Hide own accounts from screen
  • Download statements as PDF
  • View amount to clear credit card balance
Show 5 more
  • Dark mode option
  • More detailed transaction info on click
  • Beta testing before release
  • Remove self-promoting ads
  • Allow users to rearrange accounts

In-app purchases

None

Ask Alan

No in-app purchases

None

Bank First App

No in-app purchases

Questions

Is Ask Alan free?
Ask Alan is free to download, with no in-app purchases.
Is Bank First App free?
Bank First App is free to download, with no in-app purchases.
Do Ask Alan or Bank First App have ads?
Ask Alan shows ads; Bank First App does not.
Which is updated more often, Ask Alan or Bank First App?
Ask Alan ships an update every 9 months, and Bank First App every 5 months. Most recently, Ask Alan was updated on September 15, 2026 and Bank First App on October 22, 2026.

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