BasicOps vs OneDesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BasicOps
A centralized platform designed to streamline team communication, file sharing, and collaborative work. Requires company subscription and authorized user credentials for access.
- Centralized platform
- Streamlined communication
- File sharing
- Collaborative work
- Team productivity
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BasicOps is a simple, centralized platform that takes the friction out of how teams communicate, share, and work together. To use BasicOps, your company must be a BasicOps customer and you must be an authorized user with BasicOps credentials.
OneDesk
Manage helpdesk tickets, tasks, and projects efficiently from your mobile device. Collaborate with your team, track time, and respond to customer inquiries on the go. This all-in-one solution streamlines support and project management.
- Respond to customer tickets
- Manage tasks and tickets
- Collaborate with team
- Track time
- Push notifications
- Share files
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Deliver exceptional helpdesk support and manage your daily tasks on the go. The OneDesk mobile app is designed to connect you to your OneDesk account. Respond to customer tickets, update tasks, collaborate with your colleagues, and track or log time easily from your phone. OneDesk is an all-in-one application for help desk, issue tracking, requirements management, and project management. OneDesk allows you to support customers and manage projects in one place. KEY MOBILE FEATURES: Access your tickets and tasks Respond to customer tickets and messages Manage tasks and tickets - Prioritize, assign, update statuses, and log progress Collaborate and communicate with your team Track time with the timer or submit timesheets Stay updated with push notifications Share files on tickets and tasks
Screenshots
Verdict
The clearest difference is review sentiment: BasicOps at 50% against OneDesk's 0%. BasicOps also leads on rating (5.0 vs 1.5). OneDesk's advantage is update cadence (every 4 weeks vs every 4 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BasicOps holds the better App Store score, 5.0 against 1.5. Both are backed by a comparable volume of ratings — 6 and 4 respectively. Written reviews point the same way: 50% of BasicOps's written reviews are positive against 0% of OneDesk's.
BasicOps ships an update every 4 months, OneDesk every 4 weeks. The most recent releases landed on June 1, 2026 and July 7, 2026 respectively.
| Parameter | BasicOps | OneDesk |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (6 ratings) — better | 1.5 (4 ratings) |
| Positive reviews | 50.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 6 — better | 4 |
| Update frequency | Every 4 months | Every 4 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 | 13.0 |
| Further details — not scored | ||
| Size | 1 MB | 49 MB |
| Age rating | 4+ | 4+ |
| Developer | BasicOps, Inc. | Logiciel Onedesk Inc. |
Customer experience
BasicOps
OneDesk
In-app purchases
BasicOps
No in-app purchases
OneDesk
No in-app purchases
