Comparison

QueuePad for Customer Waitlist vs Waitly Waitlist & Reservations

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

QueuePad for Customer Waitlist

Manage customer waitlists efficiently with automated notifications and real-time updates. Project a professional image and gain insights into customer service levels. Supports multiple devices and offers basic offline functionality.

Highlights
  • Automated customer waitlist management
  • SMS/email notifications
  • Customer self check-in via web URL/QR code
  • Real-time queue status display
  • System reports for customer service insights
  • Multi-device synchronization
  • Offline functionality for basic features
Features
Read full description

QueuePad is an easy-to-use and powerful customer wait-list management mobile app that lets you: – Automate your customer wait-list functions. - Use email or SMS to notify customers of their queue position - Customers do not need to download anything, they will just click on the URL link to open a web page showing their queue status - Allow Customers to self check in using a web URL or scan a QR Code – Project a professional image by utilizing new technologies and queue workflow. - Call customers by name for personalized level of service. - No need to print out the paper ticket. – Gain insights on your level of customer service from the system reports. - Show via Smart TV / PC Monitor the list of customer names waiting in line - Multiple iOS devices can sync and manage the same customer queue - more than 500,000 customers served worldwide! The app is ready to use, no need to sign-up, and the basic set of wait-list functions are usable even without an internet connection. Advanced features like notifications, synchronization will require WiFi and an internet connection. This app is suitable for businesses like restaurants, bakeries, beauty shops, clinics, barber shops, salons, spas, repair shops, etc., wherever customers need to be queued by their name. Features Overview: 1. Customer waiting list queue management 2. SMS notifications using 3rd party provider Twilio SMS Gateway API 3. Quick set up and easy to use, the customers themselves do not need to install anything 4. Customers can self check-in and see their real time queue status updates via a smart TV or a PC Monitor (requires internet) 5. A TV, PC Monitor or tablet device can be used to show the customer queue status. 6. Can handle multiple services or multiple queue lines 7. No internet connection needed for the basic set of wait list functions. The SMS, email and TV Screens will require WiFi internet. 8. Multiple devices can connect to the same Display Code and manage the same customer queue. Requires a WiFi connection. 9. Can generate graphical reports and Excel summary reports per selected date range In App Subscription: - 7 days FREE trial period is provided - After the expiration of the 7 days FREE trail period, you will be charged the regular monthly subscription rate. - Purchase monthly recurring subscription for US $19.99 - You will be charged in your local currency. Payment will be charged to your iTunes Account at confirmation of purchase - Allows for unlimited number of customer queue records per day - Various advanced wait list features like multiple services with multiple queues, audio read out of customer names, multiple language selection, SMS and email notification and other features. - Monthly subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period - Account will be charged US$ 19.99 for renewal within 24-hours prior to the end of the current period - Subscriptions may be managed by the User and auto-renewal may be turned off by going to the user's Account Settings after purchase Privacy Policy: http://www.queuepad.com/privacyPolicy.do Terms & Conditions: http://www.queuepad.com/terms.do

About

Waitly Waitlist & Reservations

Manage guest lists and reservations for your business. Send instant text alerts when tables are ready, and allow guests to check themselves in via QR code. Supports multiple locations and real-time syncing across devices.

Highlights
  • Instant guest texting
  • Reservation management
  • QR code self check-in
  • Two-way messaging
  • Real-time multi-device syncing
  • Manage multiple locations
Features
Read full description

Features: • Add guests to your waitlist and text them instantly • Take reservations from Google, your website, and in the Waitly app • Reserve with Google • Personalize text messages to your guests • Two-way messaging lets guests reply to your texts • Self check-in: guests can scan your QR code and add themselves to the waitlist from their phone • Real-time syncing between multiple devices • Track walkouts and cancellations • Guests can view estimated wait times from mobile phones without installing an app • In-app support when you need help • Manage multiple locations with ease. Each restaurant gets its own waitlist and reservations, all under one account. More Information: www.waitly.com Questions or feedback? support@waitly.com Terms of Use https://www.waitly.com/terms

Screenshots

QueuePad for Customer Waitlist4 screens
Waitly Waitlist & Reservations4 screens

Verdict

The call

The clearest difference is review sentiment: Waitly Waitlist & Reservations at 78% against QueuePad for Customer Waitlist's 33%. Waitly Waitlist & Reservations also leads on rating (4.7 vs 4.3) and update cadence (every 3 weeks vs every 6 weeks). QueuePad for Customer Waitlist's advantage is iOS requirement (11.0 vs 16.0). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. QueuePad for Customer Waitlist sells 2 in-app purchases, starting at $19.99 per month and Waitly Waitlist & Reservations sells 4 in-app purchases, starting at $49.00 per month. Whichever you choose, the download price is not the number that matters.

ReceptionRating · Positive reviews · Number of ratings

Waitly Waitlist & Reservations holds the better App Store score, 4.7 against 4.3. Both are backed by a comparable volume of ratings — 14 and 27 respectively. Written reviews point the same way: 33% of QueuePad for Customer Waitlist's written reviews are positive against 78% of Waitly Waitlist & Reservations's.

UpkeepUpdate frequency

QueuePad for Customer Waitlist ships an update every 6 weeks, Waitly Waitlist & Reservations every 3 weeks. The most recent releases landed on October 5, 2026 and October 7, 2026 respectively.

Scorecard4 real differences · 6 level
QueuePad for Customer Waitlist versus Waitly Waitlist & Reservations: the parameters behind the verdict, then further details
ParameterQueuePad for Customer WaitlistWaitly Waitlist & Reservations
PriceFreeFree
Rating4.3 (14 ratings)4.7 (27 ratings) — better
Positive reviews33.3% of reviews77.8% of reviews — better
Number of ratings1427 — better
Update frequencyEvery 6 weeksEvery 3 weeks — better
AdsNoNo
In-app purchasesYesYes
MonetizationFree with in-app purchasesFree with in-app purchases
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS11.0 — better16.0
Further details — not scored
Size37 MB85 MB
Age rating4+4+
DeveloperIvant Technologies and Business Solutions, Inc.Arisota Software LLC

Customer experience

QueuePad for Customer Waitlist

All ratings14 ratings
Positive78.6%
Neutral7.1%
Negative14.3%
Written reviews3 reviews
Positive33.3%
Neutral33.3%
Negative33.3%

Waitly Waitlist & Reservations

All ratings27 ratings
Positive92.6%
Neutral3.7%
Negative3.7%
Written reviews9 reviews
Positive77.8%
Neutral11.1%
Negative11.1%

In-app purchases

2 purchases

QueuePad for Customer Waitlist

Subscriptions2
  • Queuepad Advanced$19.991 Month
  • QueuePad Advanced3 Days trial$19.991 Month
4 purchases

Waitly Waitlist & Reservations

Subscriptions4
  • Waitly Premium14 Days trial$49.001 Month
  • Waitly Professional14 Days trial$99.001 Month
  • Waitly Premium Yearly1 Month trial$479.991 Year
Show 1 more
  • Waitly Professional Yearly1 Month trial$989.001 Year

Questions

Is QueuePad for Customer Waitlist free?
QueuePad for Customer Waitlist is free to download, with in-app purchases available.
Is Waitly Waitlist & Reservations free?
Waitly Waitlist & Reservations is free to download, with in-app purchases available.
Which has better reviews, QueuePad for Customer Waitlist or Waitly Waitlist & Reservations?
Waitly Waitlist & Reservations is rated higher. QueuePad for Customer Waitlist averages 4.3 out of 5 from 14 ratings, while Waitly Waitlist & Reservations averages 4.7 from 27 ratings.
Do QueuePad for Customer Waitlist or Waitly Waitlist & Reservations have ads?
Neither QueuePad for Customer Waitlist nor Waitly Waitlist & Reservations shows ads.
Which is updated more often, QueuePad for Customer Waitlist or Waitly Waitlist & Reservations?
QueuePad for Customer Waitlist ships an update every 6 weeks, and Waitly Waitlist & Reservations every 3 weeks. Most recently, QueuePad for Customer Waitlist was updated on October 5, 2026 and Waitly Waitlist & Reservations on October 7, 2026.

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