Formilla Live Chat vs Chatway Live Chat & AI Chatbot

Install Formilla Live Chat on your website and allow your visitors to chat with you, even when you're on the go! Simply download this app and login with your existing Formilla Live Chat premium account. Formilla Live Chat features: Installs Instantly: Our live chat software works with any website platform, including WordPress, Joomla, Magento, Shopify, Drupal, and many more. Use one of our existing plugins to install instantly and chat with your users on-the-go from your iPhone or iPad. Push Notifications: Stay logged in any time of day and receive push notifications even if the Formilla Live Chat app is closed or in the background. Never miss a chat, support, or sales opportunity again! From within the app, you can even enable push notifications whenever a new visitor arrives on your website. Real-time Visitor Monitoring: The Formilla Live Chat app will automatically display and update the number of active visitors currently on your website right on your iPhone or iPad. Initiate live chats with users, see what web pages they have visited, the referring site URL, whether they're a new or returning user, etc. Formilla Live Chat visitor monitoring comes with any of our Premium account packages. Canned Messages (Saved Replies): Create Canned Messages to respond to customers very quickly! Simply save the full message as a shortcut, and use it to send responses in less than a second! Custom Bots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! A.I. Chat Bots: Helper Chat Bots respond to common visitor questions 24/7, with the power of Artificial Intelligence. Custom Branding, Colors, & Themes: Formilla Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat! Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, Japanese, Russian, Korean, Polish, and much more! Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor on your website after a defined number of seconds. User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable. Visitor Technical Info: Easily access your chat visitor's technical details from your iPhone or iPad such as what operating system, browser, or screen resolution they're using. Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, add an image such as your logo, and control the location down to the pixel! You get access to the CSS for the live chat button and attention grabber to make it look perfect!

Chat with your website customers wherever you are. Chatway gives you the tools to manage live chat and customer support directly from your mobile device. Reply to website visitors, follow conversations handled by your AI chatbot, check visitor activity in real time, and manage messages from multiple communication channels in one customer support app. Whether you're working from your computer or away from your desk, Chatway helps you stay available and respond to customers quickly. Website live chat from your phone See active website visitors and reply to incoming live chat messages from your mobile device. View useful customer and visitor information including visited pages, device type, location, tags, and browsing history. This additional context helps your team understand customer questions and provide more relevant support. You can also access available order details, shopping cart information, and product data inside the conversation, making it easier to assist customers without switching between different tools. AI chatbot and automated customer service Use the Chatway AI chatbot to provide automated customer support and help website visitors around the clock. The AI support agent can use your website content and connected knowledge sources to respond to frequently asked questions, handle repetitive customer inquiries, and provide faster answers. Your support team always remains in control. Review AI chatbot conversations, monitor customer interactions, and join any chat when a customer needs help from a human agent. Manage multiple customer communication channels Bring your customer conversations together in a single inbox, including: * Website live chat * WhatsApp * Facebook Messenger * Instagram * Email Manage customer messages without constantly moving between separate communication apps and support tools. Understand your website visitors Get valuable information about the people contacting your business: * See visitors currently browsing your website * Check the pages each visitor has viewed * View device and location details * Access customer tags and conversation information * See available order, cart, and product data * Review previous chats and visitor activity Organize your customer support inbox Keep your support conversations easy to manage and make sure important messages receive attention. * View active and resolved customer chats * Search your conversation history * Add tags to organize customer inquiries * Assign chats to different support agents * Work together with other team members * Identify conversations that still require a response Respond to customers more efficiently * Use saved responses for frequently asked questions * Customize replies for individual customers * Send screenshots, images, documents, and files through chat Control your mobile notifications Customize how you receive alerts for new customer messages and website visitor activity. Flexible notification settings help your team remain responsive while giving you greater control over mobile alerts. What you can do with Chatway * Chat with website visitors in real time from your mobile phone * Provide 24/7 automated support using an AI chatbot * Review AI support conversations and switch to human support when necessary * Answer customer questions using visitor and shopping information * Manage multiple customer messaging channels from one inbox * Assign conversations to support team members * Organize chats using tags and conversation statuses * Save time with reusable replies for common customer questions * Manage customer service and website conversations while on the go You can also access the Chatway web application from desktop or mobile when you need additional customer support tools and account management options. Visit https://chatway.app to learn more about Chatway and manage live chat, AI chatbot support, customer messaging, and multi-channel customer service from one platform.