Formilla Live Chat

Formilla Live Chat

by Formilla.com

9 ratings
13 reviews
Free

Details

  • Released
  • Updated
  • April 8, 2015
  • November 6, 2024

Features

Formilla Live Chat screenshot #1 for iPhone
Formilla Live Chat screenshot #2 for iPhone
Formilla Live Chat screenshot #3 for iPhone
Formilla Live Chat screenshot #4 for iPhone
Formilla Live Chat screenshot #5 for iPhone
Formilla Live Chat screenshot #6 for iPhone
Formilla Live Chat screenshot #7 for iPhone
Formilla Live Chat screenshot #8 for iPhone
iphone
ipad
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About

Enhance your website's customer engagement by enabling real-time chat with visitors, even when you're away. This tool offers instant installation, push notifications for new messages, and visitor monitoring to help you never miss an opportunity.

Instant website installation
Push notifications for new chats
Real-time visitor monitoring
Canned messages for quick replies
Customizable chatbots
Branding and theme customization
Multi-language support
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What's New in Formilla Live Chat

3.0.0

November 6, 2024

Refreshed UI, biometric login, and iPad landscape mode now supported. Please reach out to our support team if you see any issues. Enjoy!

User reviews

Disappointing update

First time the apps been updated in four years. Still Waiting for the following.
• ability to send files/images
• live chat (if two people are looking at this chat the other can't see formilla's chats, without resetting the app. This can cause two people to have a conversation with a customer)
•removed ability to copy and past customer details from app.
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No Alert

This app will not alert you of an ctive chat request unless it’s open. So that makes no sense.

App shows no chat history

This is so buggy cannot use it. Blank screen for chat history, please fix it. I am a paying customer

Good app so far!

Would LOVE to see landscape mode on the ipad so I can use it more effectively with my keyboard.

Give me so much help

Unfortunately I was taken ill rushed to hospital and my renewal was due
Zack and Aaron helped me so much the way you should treat clients I obviously
did not have a desktop computer with me so Zack sent me a link to PayPal so I could pay for two years having done last year just to see if it worked out for our company which it did.
So I paid for the two years fourth visitor to our website I won a nice job and it all thanks to Zack.
I would just like to say a big thank you and a very happy client.
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FAQ

How quickly can I set up Formilla Live Chat on my website?

Formilla Live Chat is designed for instant installation and works with numerous website platforms like WordPress, Shopify, and Joomla. You can use existing plugins for a quick setup and start chatting with users on your iPhone or iPad.

Does Formilla Live Chat offer mobile notifications?

Yes, Formilla Live Chat provides push notifications that alert you to new chats, support requests, or sales opportunities. You can stay logged in and receive these alerts even when the app is closed or running in the background.

Can I see who is visiting my website with Formilla Live Chat?

Formilla Live Chat offers real-time visitor monitoring, displaying the number of active visitors on your site. You can see details like their referring URL, whether they are new or returning, and the pages they've visited.

How does Formilla Live Chat handle common customer questions?

The app supports custom bots, including AI-powered Helper Chat Bots, that can automatically qualify leads, book meetings, and answer product questions 24/7. This ensures customers receive information even when a live agent is unavailable.

Can I customize the look of the chat widget with Formilla Live Chat?

Yes, premium packages allow for extensive customization of your chat widgets. You can adjust colors, themes, and upload custom images to match your website's branding and encourage customer interaction.

What languages does Formilla Live Chat support?

Formilla Live Chat offers language support for customizing chat buttons, forms, and offline email forms. Premium packages allow customization in numerous languages, including Spanish, French, Chinese, and Japanese.

Is Formilla Live Chat available on devices other than iPhone and iPad?

The Formilla Live Chat app is designed for iOS devices, specifically supporting iPhone and iPad. While the live chat software itself is compatible with any website platform, the mobile app functionality is currently focused on these Apple devices.

What is the user rating for Formilla Live Chat?

Formilla Live Chat has an average rating of 3.3 stars based on 9 user ratings. This indicates a mixed reception among users, with some aspects likely being more favorable than others.