SMARTLINK™ Observation vs Citrix Secure Mail
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SMARTLINK™ Observation
This system enables electronic collection and collation of hand hygiene and personal protective equipment metrics. Observers can customize data collection for their facility, including locations, job roles, and hand hygiene protocols. It provides immediate feedback and performance results.
- Electronic data collection
- Hand hygiene metrics
- PPE observation
- Customizable facility settings
- Immediate feedback
- Performance results
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Standardized Data Collection with Immediate Feedback and Performance Results The PURELL SMARTLINK™ Observation System is a mobile application and accompanying web-based software that facilitates the electronic collection and collation of hand hygiene and personal protective equipment metrics. Observers use the Observation app to collect the HH and PPE observations. Customizable for your facility: • Names of locations monitored • Names of job roles observed • Choose from In/Out, 5 Moments and 4 Moments hand hygiene protocols • Configurable notes section For more information on the PURELL SMARTLINK™ Observation System, call 800-321-9647 or email smartlink@gojo.com.
Citrix Secure Mail
Manage multiple email accounts, calendars, and contacts securely on your mobile device. This robust solution integrates with business tools and offers advanced security features for enterprise or BYOD environments, protecting personal data.
- Multiple Exchange account support
- Phishing email reporting
- Email attachment folder
- Single sign-on
- Quick email sorting (Triage view)
- Personal contact groups
- Integration with Teams/Skype/GoToMeeting
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Citrix Secure Mail is a simple, yet robust email solution that does the job. Keeps you connected. Securely. On the go. Be it an enterprise or a BYOD program, you can confidently turn your mobile device into a business tool - managing emails from multiple accounts, calendars (business and personal), and contacts. All without compromising your personal data. The app works seamlessly with Citrix Files, Citrix QuickEdit, Skype for Business, and GoToMeeting. Secure Mail offers a rich and customizable experience on your mobile device. With Citrix Endpoint Management, you can also manage the app with security policies that suit your organization's needs. Features: • Multiple Exchange accounts • Ability to report phishing emails • A dedicated folder for your email attachments • Single sign-on • Triage view for quick email sorting • Personal contact groups • Azure GCC Support • Minimize Drafts • Teams/Skype/GTM/WebEx meetings Supported mail servers: • Microsoft Exchange Server • Microsoft Office 365 • IBM Lotus Notes Got any feedback or requests for new features or enhancements? Write to us at cemmobileapps@cloud.com. Thanks for using our app!
Screenshots
Verdict
The clearest difference is rating: SMARTLINK™ Observation at 5.0 against Citrix Secure Mail's 4.5. Citrix Secure Mail's advantage is ratings volume (5.9K vs 3). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SMARTLINK™ Observation holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Citrix Secure Mail has 5.9K ratings behind it against 3, so its average is the more settled of the two.
Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on September 17, 2026 and September 23, 2026 respectively.
| Parameter | SMARTLINK™ Observation | Citrix Secure Mail |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (3 ratings) — better | 4.5 (5.9K ratings) |
| Positive reviews | — | 80.5% of reviews |
| Number of ratings | 3 | 5.9K — better |
| Update frequency | Every 3 months | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 84 MB | 59 MB |
| Age rating | 4+ | 4+ |
| Developer | GOJO Industries, Inc. | Citrix Systems, Inc. |
Customer experience
SMARTLINK™ Observation
Citrix Secure Mail
Bugs and requests
SMARTLINK™ Observation
Not enough reviews yet to summarise bugs or requests.
Citrix Secure Mail
Reported bugs
5 issues- Emails not syncing properly
- Calendar not displaying correctly
- Attachments failing to open
- Compatibility issues with iOS 12 and newer
- Notification delays and inaccuracies
Requested features
5 requests- Allow copy/paste functionality
- Integrate with personal calendars and contacts
- Improve PDF viewing and annotation
- Provide more customization options
- Enable offline email access and drafting
In-app purchases
SMARTLINK™ Observation
No in-app purchases
Citrix Secure Mail
No in-app purchases
Questions
Is SMARTLINK™ Observation free?
Is Citrix Secure Mail free?
Which has better reviews, SMARTLINK™ Observation or Citrix Secure Mail?
Do SMARTLINK™ Observation or Citrix Secure Mail have ads?
Which is updated more often, SMARTLINK™ Observation or Citrix Secure Mail?
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