SAP Cloud for Customer vs IB 360
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SAP Cloud for Customer
Access customer data and manage sales activities on the go. Enables field service technicians with offline capabilities for work orders, time sheets, and analytics. Facilitates collaboration and informed decision-making for sales teams.
- Real-time customer data access
- Sales collaboration and communication
- Field service execution (online/offline)
- Work order and time sheet management
- Lead to opportunity conversion
- Access to analytics
- Offline support
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With the extended edition of the SAP Cloud for Customer mobile app for iPhone and iPad, you can gain real-time insights into your company’s ever-changing customer data anywhere and anytime. This app accesses the SAP Cloud for Customer solution and allows sales people to collaborate with their team, communicate better with their business network, and make informed decisions right from their device. This app also enables service technicians with full field service execution capabilities both online and offline, including assignments, work orders, parts, time sheets, and analytics. Key features of SAP Cloud for Customer for iPhone and iPad • Find and follow people in your sales organization • View feed updates of the people and records you follow and add comments and private messages • Maintain account, contact, lead, opportunity, competitor, appointment, and task information • Convert a lead to an opportunity and request enterprise resource planning (ERP) pricing • Access real-time analytics • Get offline support Note: To use SAP Cloud for Customer with your business data, you must be a user of the SAP Cloud for Customer solution with a valid license and login credentials, as well as mobile services enabled by your IT department. The data and business processes available on the app depend on your role in the back-end system. Contact your administrator for more information.
IB 360
Manage your industrial installed base data on the go. Access customer insights, asset details, and contact information instantly. Optimize your sales and service efforts with location-aware features and powerful search.
- Installed base management
- Context-aware insights
- Customer 360 view
- Location-aware trip planning
- Universal search
- Contact management
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IB 360 - The world's first Installed Base management app for Industrial OEMs. For Entytle Customers only - Requires access to Entytle's desktop application, an Installed Base Data Platform offered by Entytle, Inc. Reliable Data At Your Fingertips Powered by the world's leading industrial data engine Provides Context-Aware Insights Notifies you about key events The best of Entytle insights, now on the go Powered by the world's leading Installed Base Data Platform used to manage more than 350 million assets, parts, and more by top Industrial OEMs. Entytle mobile works seamlessly with the desktop. Get the answers you need in a snap Your entire Installed Base, including, locations, assets, parts, contacts, warranties, service contracts, and more are just a tap away. A powerful universal search will get you to what matters, really really fast. Get the 360 view on your customers Know which accounts are performing well, which aren't, and which need your immediate attention. Understand customer health and their propensity to buy. Plan your trips the smarter way Get location-aware and context-aware insights. View nearby locations and plan your routes efficiently. Get to your customers faster View contacts, place calls and send emails with a single tap.
Screenshots
Verdict
The clearest difference is rating: IB 360 at 5.0 against SAP Cloud for Customer's 2.2. IB 360 also leads on iOS requirement (11.0 vs 15.6). SAP Cloud for Customer's advantage is ratings volume (93 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
IB 360 holds the better App Store score, 5.0 against 2.2. That said, the two scores are not equally well evidenced: SAP Cloud for Customer has 93 ratings behind it against 2, so its average is the more settled of the two.
SAP Cloud for Customer ships an update every 5 weeks, IB 360 every 6 weeks. The most recent releases landed on October 13, 2026 and October 6, 2026 respectively.
| Parameter | SAP Cloud for Customer | IB 360 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (93 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 18.1% of reviews | — |
| Number of ratings | 93 — better | 2 |
| Update frequency | Every 5 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 11.0 — better |
| Further details — not scored | ||
| Size | 94 MB | 40 MB |
| Age rating | 17+ | 4+ |
| Developer | SAP SE | Entytle India Private Limited |
Customer experience
SAP Cloud for Customer
IB 360
In-app purchases
SAP Cloud for Customer
No in-app purchases
IB 360
No in-app purchases
Questions
Is SAP Cloud for Customer free?
Is IB 360 free?
Which has better reviews, SAP Cloud for Customer or IB 360?
Do SAP Cloud for Customer or IB 360 have ads?
Which is updated more often, SAP Cloud for Customer or IB 360?
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