Comparison

SAP Cloud for Customer vs IB 360

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SAP Cloud for Customer

Access customer data and manage sales activities on the go. Enables field service technicians with offline capabilities for work orders, time sheets, and analytics. Facilitates collaboration and informed decision-making for sales teams.

Highlights
  • Real-time customer data access
  • Sales collaboration and communication
  • Field service execution (online/offline)
  • Work order and time sheet management
  • Lead to opportunity conversion
  • Access to analytics
  • Offline support
Read full description

With the extended edition of the SAP Cloud for Customer mobile app for iPhone and iPad, you can gain real-time insights into your company’s ever-changing customer data anywhere and anytime. This app accesses the SAP Cloud for Customer solution and allows sales people to collaborate with their team, communicate better with their business network, and make informed decisions right from their device. This app also enables service technicians with full field service execution capabilities both online and offline, including assignments, work orders, parts, time sheets, and analytics. Key features of SAP Cloud for Customer for iPhone and iPad • Find and follow people in your sales organization • View feed updates of the people and records you follow and add comments and private messages • Maintain account, contact, lead, opportunity, competitor, appointment, and task information • Convert a lead to an opportunity and request enterprise resource planning (ERP) pricing • Access real-time analytics • Get offline support Note: To use SAP Cloud for Customer with your business data, you must be a user of the SAP Cloud for Customer solution with a valid license and login credentials, as well as mobile services enabled by your IT department. The data and business processes available on the app depend on your role in the back-end system. Contact your administrator for more information.

About

IB 360

Manage your industrial installed base data on the go. Access customer insights, asset details, and contact information instantly. Optimize your sales and service efforts with location-aware features and powerful search.

Highlights
  • Installed base management
  • Context-aware insights
  • Customer 360 view
  • Location-aware trip planning
  • Universal search
  • Contact management
Read full description

IB 360 - The world's first Installed Base management app for Industrial OEMs. For Entytle Customers only - Requires access to Entytle's desktop application, an Installed Base Data Platform offered by Entytle, Inc. Reliable Data At Your Fingertips Powered by the world's leading industrial data engine Provides Context-Aware Insights Notifies you about key events The best of Entytle insights, now on the go Powered by the world's leading Installed Base Data Platform used to manage more than 350 million assets, parts, and more by top Industrial OEMs. Entytle mobile works seamlessly with the desktop. Get the answers you need in a snap Your entire Installed Base, including, locations, assets, parts, contacts, warranties, service contracts, and more are just a tap away. A powerful universal search will get you to what matters, really really fast. Get the 360 view on your customers Know which accounts are performing well, which aren't, and which need your immediate attention. Understand customer health and their propensity to buy. Plan your trips the smarter way Get location-aware and context-aware insights. View nearby locations and plan your routes efficiently. Get to your customers faster View contacts, place calls and send emails with a single tap.

Screenshots

SAP Cloud for Customer4 screens
IB 3604 screens

Verdict

The call

The clearest difference is rating: IB 360 at 5.0 against SAP Cloud for Customer's 2.2. IB 360 also leads on iOS requirement (11.0 vs 15.6). SAP Cloud for Customer's advantage is ratings volume (93 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

IB 360 holds the better App Store score, 5.0 against 2.2. That said, the two scores are not equally well evidenced: SAP Cloud for Customer has 93 ratings behind it against 2, so its average is the more settled of the two.

UpkeepUpdate frequency

SAP Cloud for Customer ships an update every 5 weeks, IB 360 every 6 weeks. The most recent releases landed on October 13, 2026 and October 6, 2026 respectively.

Scorecard3 real differences · 7 level
SAP Cloud for Customer versus IB 360: the parameters behind the verdict, then further details
ParameterSAP Cloud for CustomerIB 360
PriceFreeFree
Rating2.2 (93 ratings)5.0 (2 ratings) — better
Positive reviews18.1% of reviews—
Number of ratings93 — better2
Update frequencyEvery 5 weeks — betterEvery 6 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.611.0 — better
Further details — not scored
Size94 MB40 MB
Age rating17+4+
DeveloperSAP SEEntytle India Private Limited

Customer experience

SAP Cloud for Customer

All ratings93 ratings
Positive25.8%
Neutral3.2%
Negative71.0%
Written reviews127 reviews
Positive18.1%
Neutral6.3%
Negative75.6%

IB 360

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

SAP Cloud for Customer

No in-app purchases

None

IB 360

No in-app purchases

Questions

Is SAP Cloud for Customer free?
SAP Cloud for Customer is free to download, with no in-app purchases.
Is IB 360 free?
IB 360 is free to download, with no in-app purchases.
Which has better reviews, SAP Cloud for Customer or IB 360?
IB 360 is rated higher. SAP Cloud for Customer averages 2.2 out of 5 from 93 ratings, while IB 360 averages 5.0 from 2 ratings.
Do SAP Cloud for Customer or IB 360 have ads?
Neither SAP Cloud for Customer nor IB 360 shows ads.
Which is updated more often, SAP Cloud for Customer or IB 360?
SAP Cloud for Customer ships an update every 5 weeks, and IB 360 every 6 weeks. Most recently, SAP Cloud for Customer was updated on October 13, 2026 and IB 360 on October 6, 2026.

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