답답하네요
어떻게 이렇게 오래된 어플에 기존 배송지 수정이랑 상품 낮은 가격순 정렬같은 기본적인 기능도 없을 수가 있나요... 답답하네요
Response from developer
안녕하세요, 비로누사ㅑ러주ㅑㅁ님. 화해입니다. 화해쇼핑 이용 중 배송지 관리와 상품 정렬 기능으로 불편을 느끼신 점 확인했습니다. 먼저 배송지의 경우, 주문 시 [주문/결제] 페이지에서 새로운 배송지를 등록하거나 변경하실 수 있습니다. 등록 방법: [배송지 관리 > 배송지 추가 > 이름, 휴대폰 번호, 주소 입력 > 하단 ‘등록하기’] 기본 배송지 설정: 신규 배송지 등록 또는 수정 시[기본 배송지로 저장]을 선택하시면 이후 주문 시에도 해당 배송지를 기본으로 이용하실 수 있습니다. 또한 화해 앱 내 ‘쇼핑’ 홈에서는 구매 가능한 상품을 확인하실 수 있으며, 상품 목록에서 ‘낮은 가격순’으로 정렬하여 확인하실 수 있습니다. 이용 중 불편을 느끼신 부분에 대해 의견 남겨주셔서 감사드리며, 보내주신 의견은 더 편리한 쇼핑 이용 환경을 위해 참고하겠습니다. 감사합니다.
No English support
How to switch the language to English?
Response from developer
Hello Pondphuwinn, this is Hwahae. You asked about changing the language — our app is currently available in Korean only, but you can use Hwahae in English on our website at https://www.hwahae.com/en. We hope this answer was helpful. Thank you!
Phone verification
다 좋은데요
Response from developer
안녕하세요, 다 좋은데요님. 화해입니다. 화해 서비스에 대한 개선 의견을 전달해 주셨는데요, 화해에 관심가져 주시고 좋은 의견 주신 점 감사드립니다. 말씀 주신 내용은 내부적으로 검토하여 보다 편리하고 유용하게 화해를 이용하실 수 있도록 개선해 나가겠습니다. 감사합니다.
포인트 정책 바뀐거 정말 별로에요
솔직히 화해에서 엄청 밀고 있는 몇 개 브랜드 제품 외에는 그렇게 저렴하지도 않고 거의 정가로 판매하면서 포인트도 쓰지도 못하게 하면 더이상 화해의 메리트가 없는 것 같아요. 꼼평단 당첨 되는 것도 어렵고, 포인트 얻기 위해 리뷰쓰는 사람들도 점점 줄어들거고 그러면 어떻게 유지하실건가요..
Response from developer
안녕하세요, yeap31 님. 화해입니다. 화해 서비스를 안정적으로 제공하기 위해 부득이 결정하게 된 사항인 점 양해 부탁드립니다. 의견 주신 내용은 추후 더 나은 서비스 개선에 반영될 수 있도록 검토해보도록 하겠습니다. 감사합니다.
Not In English
I’m seeing everywhere that Hwahae is now in English but the iPad app is still in Korean. If there is an English version then the first question after downloading the app should be to select the language. I saw a previous recent review that said that you need a Korean phone number. Nothing wrong with that. I am clearly not the target audience and that’s okay. - 05/27/25
Not In English
그냥 올리브영이 됐네요
Response from developer
안녕하세요, ㅎ허ㅏㅠㄹㅇㅇ 님. 화해입니다. 앞으로는 더 만족하실 수 있는 서비스가 될 수 있도록 말씀 주신 내용들 모두 살펴보고 개선하는데 활용하도록 하겠습니다. 감사합니다.
Cant use it outside of Korea
Response from developer
Hello, Very erugood. This is Hwahae. You asked about your identity authentication, Overseas residents can also authenticate themselves if they have a mobile phone under their name that has been opened in Korea. Reconciliation guides you to proceed with self-authentication when signing up for membership for stable service operation such as fraudulent transactions, reseller prevention, buyer protection, and healthy transaction environment. Therefore, please understand that if you don't have a mobile phone under your name that has opened in Korea, you can't authenticate yourself unfortunately. I hope the above answer will help you use Hwahae, and if you have any further questions or requests, please contact us in the Hwahae app. From Hwahae.
language
I LOVE THIS APP
Response from developer
Hello, This is Hwahae. You asked about using the English version of the app, Unfortunately, Hwahae operates the service only in Korean, and does not have a plan to support foreign language services. Your comments will be shared with the management team, and we will discuss and improve to make it more convenient and useful. Please understand that our English may not be accurate because we only provide customer service in Korean. I hope the above answer will help you use Hwahae, and if you have any further questions or requests, please contact us in the Hwahae app. Thank you.
To change language
English translation in the future?
Response from developer
Hello, This is Hwahae. You asked about using the English version of the app, Unfortunately, Hwahae operates the service only in Korean, and does not have a plan to support foreign language services. Your comments will be shared with the management team, and we will discuss and improve to make it more convenient and useful. Please understand that our English may not be accurate because we only provide customer service in Korean. I hope the above answer will help you use Hwahae, and if you have any further questions or requests, please contact us in the Hwahae app. Thank you.
Multi languages?
Response from developer
Hello, This is Hwahae. You asked about using the English version of the app, Unfortunately, Hwahae operates the service only in Korean, and does not have a plan to support foreign language services. Your comments will be shared with the management team, and we will discuss and improve to make it more convenient and useful. Please understand that our English may not be accurate because we only provide customer service in Korean. I hope the above answer will help you use Hwahae, and if you have any further questions or requests, please contact us in the Hwahae app. Thank you.
한국인만 쓸 수 있어서 진짜 다행입니다
It would be great if it was in English
Response from developer
Hello, This is Hwahae. You asked about using the English version of the app, Unfortunately, Hwahae operates the service only in Korean, and does not have a plan to support foreign language services. Your comments will be shared with the management team, and we will discuss and improve to make it more convenient and useful. Please understand that our English may not be accurate because we only provide customer service in Korean. I hope the above answer will help you use Hwahae, and if you have any further questions or requests, please contact us in the Hwahae app. Thank you.
used to be good
they remove the english now - PLEASE BRING THE ENGLISH-KOREAN format back!! kbeauty is so popular in the west and yet you took away the english translation. i have to click on each ingredient now to see it.
Response from developer
Hello, This is Hwahae. You asked about using the English version of the app, Unfortunately, Hwahae operates the service only in Korean, and does not have a plan to support foreign language services. And We have never provided services in English before. Your comments will be shared with the management team, and we will discuss and improve to make it more convenient and useful. Please understand that our English may not be accurate because we only provide customer service in Korean. I hope the above answer will help you use Hwahae, and if you have any further questions or requests, please contact us in the Hwahae app. Thank you.
갈수록 실망
쿠폰이랑 포인트도 같이 적용 가능했는데 이제 그것도 안되고 포인트도 만 원 이상 결제할 때만 사용 가능해요.
화해에서 많이 샀던 게 할인폭이 커서였던 건데 이렇게 바뀌면 화해에서 많이 살 일은 없을 듯합니다.
성분 분석하는 용으로는 쓰겠지만 쇼핑할 일은 줄어들 듯
Response from developer
안녕하세요, 이옹기 님. 화해입니다. 화해 이용에 불편을 드려 죄송합니다. 앞으로는 더 만족하실 수 있는 서비스가 될 수 있도록 말씀 주신 내용들 모두 살펴보고 개선하는데 활용하도록 하겠습니다. 감사합니다
혜택이 너무 줄어요
Response from developer
안녕하세요, 채밍밍밍밍 님. 화해입니다. 앞으로는 더 만족하실 수 있는 서비스가 될 수 있도록 말씀 주신 내용들 모두 살펴보고 개선하는데 활용하도록 하겠습니다. 감사합니다.
