I’ve been on this app for years, and I’ve formed some great relationships. But the tech support is terrible. The app is constantly glitching out, it currently asked if I’m a veteran every time I open it, and the notifications don’t work. I email and email and email and rarely get anything other than an auto response. The last time I was basically told deal with it…we don’t care. They were slightly more professional than that, but the message was clear, we’ll get to it when we get to it, but its not a priority.
On an app who’s purpose is to connect people in recovery with people who know what you’re going through so they can help…knowing when people need help, or knowing you can reach out and get help when you need it should be an obvious priority.
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