Leave a Review Four Streams
Very frustrating to get started
I downloaded the app, signed up, and now and stuck in an endless loop of signing in and being taken back to the sign in page after signing in. I tried creating an account in case there was something I missed but then I get a message saying I already have account. Not a good start.1964 JLucius
Customer service not a priority
I’ve been on this app for years, and I’ve formed some great relationships. But the tech support is terrible. The app is constantly glitching out, it currently asked if I’m a veteran every time I open it, and the notifications don’t work. I email and email and email and rarely get anything other than an auto response. The last time I was basically told deal with it…we don’t care. They were slightly more professional than that, but the message was clear, we’ll get to it when we get to it, but its not a priority.
On an app who’s purpose is to connect people in recovery with people who know what you’re going through so they can help…knowing when people need help, or knowing you can reach out and get help when you need it should be an obvious priority.Show lessTreadlar
Helpful app but too many bugs
Great app for checking in with accountability partners. But I've experienced some frustrating bugs for months and they haven't fixed them. I've sent feedback emails before and gotten replies, but it seems they haven't taken my suggestions seriously. Let's see if they fix it this time.Unco Andrew
Need help with some videos
Hi Rtribe,
I like the way your layout is so far.
I am having some technical difficulties getting to be able to watch some of the free ones that are provided.
I have the first set of a 9 part series but still cannot access the free videos that are used in the program as introductory to give a member a chance to see if they’d like to take on the entire program.
Can you please assist?Show lessSolidrockcorps
Awesome resource!
While the app can be a bit buggy from time to time, I can easily overlook that for the wealth of information and the abundance of support I can find in this one app. Absolutely love it. 10/10 would recommend.Irozzz89
Great App but the performance in questi.......
This app is a great app for constant and variable accountability for a variety of addictions and mental health conditions. Alcohol, Drugs, Sex, Depression, Anxiety and others. I am very disappointed to learn that, after re-downloading the app, I am unable to login or sign up. Instead an error message pops up that reads “ AN ERROR OCCURRED, we are doing all we can to fix the problem, please try again later”. I rate it 1 star as it has not gotten resolved after multiple days of trying to login/sign up. I hope to be in contact with the developers to fix this issue. Will continue to update this review.
UPDATE***
App is fixed and functioning well. 5 stars.Show lessg8tor0212
It sorta works
It’s nice to connect with other people and know you’re not fighting alone. So the app is great for that, but if you care about keeping track of your progress or need a quick way to vent and check in, forget it. App crashes for days, randomly doesn’t save a check in and destroys the history and I have to start over. On a plus side I learned that I will use the app crashing as an excuse to act out, and that I need to mentally prepare and understand that it is just a extra tool to help and nothing more. I have to hold myself accountable. So I guess, thanks rtribe.Show lessJohng85
They WONT communicate with me
Ever since i’ve had a problem playing the video section of the app, the communication from RTribe is non existent. The one time I had a quick Responce was when they said we received your feedback and we will circle back around and reconnect with you. We’re working on it. That was many months ago at this point and I’ve made many more attempts to ask why my videos(which I had to pay for), won’t play. When I try to play them, the RTribe app crashes. Shuts down. I would be disappointed if they were free and Rtribes communication with me was this bad, but I actually paid multiples time the fee of $9.99 and so there are many reasons why this is inexcusable. Again, many months have gone by and there has been no Responce from RTribe, and the app has not improved.Show lessThe G~steraroni
Terrible Support
I needed to change my password, but when I tried I was told my username was taken. I can’t change my email so I emailed support for help which replied, “rTribe will be back in 1 hour.” OVER 6 WEEKS later I get a response, “Hi there, thanks for reaching out and apologies for the delay and trouble you’re experiencing. Have you been able to reset your password since writing in?”
If you are offering a service to help with addiction you need to do better. rTribe should have replied when they said so and had a solution ready. Why would I respond when I cannot trust I’ll get a timely response?Show lessFastHelmuts
Can y’all fix the problem?
Error, can’t not log in.无聊的文森特
