Leave a Review Planoly
App auto post doesn’t work & customer service is painful
Had planoly before (free version with hashtag organizer) and loved it. Now the hashtag organizer is no longer free so I paid for the app but auto post doesn’t work and customer service just said “we are aware of this issue” but cannot give timeline. Understandable to a certain extend that bugs can’t be fixed within a day or two, but considering the bug is about the MAIN feature of the app, I’m really shocked the amount of “care” customer service put in. Requested a discount was told no and requested a refund. Customer service ignored my refund request twice until I mentioned I will do a charge back, they eventually agreed to the refund. Most painful experience ever had. For something you pay hundreds of dollars a year for, the least I was hoping is for it to work.Show lessLunalovegoodyu
Glitchy, tricks you into payment options that are difficult to remove
App has been down for weeks now without being able to see the Propper grid without reels distorting it all. Auto publishing is similarly down and hasn’t been rectified. They also trick users into subscribing to their paid options which barely differ from the free one and the worst thing is that the subscription is a private one that isn’t through iTunes, that they then auto renew every year without your permission, as it’s in the fine print. And it’s not as simple as just deactivating through iTunes but instead you have to contact them manually to disconnect via email which usually occurs once they sneakily charge you for a second time for an overpriced product that never worked properly to begin with.
Not cool. Do not recommend.Show lesspeterdimcevski1
Best app for use with iPad
Giving this five stars because I’ve spent the last hour looking for an app that changes its layout to landscape for iPad and this is the only one I can find. I also love its ease of use and the only thing that keeps me from giving it a full recommendation is that I can only use it with one account for free. I have two accounts, one public and one private, but both completely personal. I don’t need a lot of bells and whistles, but I love to be able to plan ahead what I’m going to post when I have time and then be able to post it on other days when I’d be too busy to do it otherwise. Great app!Show lessList happy mom
Would not recommend
I bought the app looking for an easy way to post. The first year I had issues with it, reached out for assistance with no help. I canceled the account but told I bought the app for the d tire year and they would not refund the unused months. I canceled the acct. The following year I was billed again on auto bill. When I asked to cancel again, stating that I canceled the first year and was told I would have to still pay for the entire year, there was no way out. I was told to look at the rules of the app. Now I am getting billed for a second year because of the auto renew which the company did not correct when I canceled last year.Show lessAnnMarie1016
BEWARE - waste of $$$
Previously used Planoly successfully for a small retail business years ago and when it came time to manage my own business’ social media, I came back to utilize the many “features” of this app. After signing up for a ONE YEAR $135 subscription. I was given 60 uploads per month. After uploading and editing ONE single post, I noticed the app had “charged” me 4 of my 60 uploads…After finally hearing back from customer service, I was told that not only does each upload count against you (obviously) BUT EACH TIME YOU CROP a photo you are charged for one upload. Keep in mind the app will force you to crop each photo (if uploaded directly from your camera roll) in order to schedule a post. So in essence, unless you upload the images in the correct “postable” size, they’ll make you crop it before posting. BUYER BEWARE - READ THE FINE PRINT.Show lessChihuahua1960
Very Good App/Glitch In Recent Version
Very good features including automated posting. Very intuitive and easy to use. Drag and drop photos where you want them and you’re ready to roll. My only wish would be that more of the history of past posts stayed visible in the app grid.
Update: starting very recently they have an inbox feature within the app to promote various things. I cannot get the app to stop notifying me about these promotional inbox messages. It's distracting and unacceptable. I mean even a notification on the Lock Screen page of my phone! I have tried turning this setting off but I'm still getting the notifications.
There are other functionalities within the app where you want to have notifications for this app turned on in order to use it fully. I shouldn't have to choose between getting this onslaught of irrelevant notifications or being able to use the functionality of the app. I'm pretty unhappy with this glitch and it needs to be resolved sooner rather than later.Show lessTDRock
Not worth it
I had high hopes for Planoly but ran into a number of problems. For starters, information about their plans is poorly written and ambiguous about crucial details. For example, if you hope to manage even two Instagram accounts, expect to pay a much higher tier. Also, in order to access their widely advertised benefits, you have to have a business account, NOT a creator account, which took me far too long to figure out because, again, their plan information is ambiguous and poorly worded. Customer service and tech support are cumbersome to reach. Additionally, I ran into much difficulty linking my Instagram account, even when I followed all instructions repeatedly and to the letter. I really wanted this to work, but I found myself throwing up my hands in utter frustration. Don’t even waste your time with this app.Show lessivoryfist
Doesn’t post when you schedule and posts when you don’t schedule
This app is messy , I upgraded my account to trial the premium features but might as well have stuck to the free version because this app is useless , since getting it it hasn’t done anything it states, when I schedule a post but put auto post off it doesn’t post , but when I auto post and schedule it posts it straight away!! So not sure how this app works but its very frustrating staying up all night to schedule my posts for none of them to post or it just posts whenever it likes.Show lessMission annex
Nope
Planoly must be spending a ton of money of affiliate marketing, because to not be able to even post carousels when the same instagram influencers who market this app also tell you to post carousels, seems completely pointless. It’s rare to post 1 photo simple content so this app really does nothing for me. If someone had a meme page this app would be great, but for those who posts content, theres no way the app will upload multiple photos. Instead planoly downloads the photos you already have downloaded to your phone in the first place. Guys be sure to mention that you cant perform the most basic functions. No matter if it’s Instagram’s rules but it’s a waste of my time to find out the app is not useful l. Not fair to me, so just be transparent about what your app can do.Show lessCarmel Machiatto
Love this app!
Use this app for both work as a social media manager and my own personal IG use. So great to be able to batch work and schedule ahead of time - or even just to be able to switch around images to see the most aesthetically pleasing grid layout before posting! Such a great tool for planning! Could never go back!!Show lessLeyla_F
