Leave a Review Unfold
Terrible
Used to love this app. I purchased several packs back in the day and used them often. Then they switched to the subscription model and I began to deal with issues where the app would say I hadn't purchased the packs. I would have to click the restore button several times to get it to work.
Finally went in today and it wouldn't restore my purchases at all. I tried taking the app off my phone and installing it again. Clicked to restore my purchases, claimed it did then brought up a sign-in screen. Just one problem--I never made an account with squarespace because when I purchased the packs there were no accounts, just my app store record, so I have no squarespace account associated with those purchases. I haven't signed up for an account because I shouldn't have to and I have gotten along just fine. Even before this I was getting the subscription service constantly shoved in my face even though I had purchased many packs.
I feel robbed.Show lessMary of the Lea
Developer Response
Sorry to hear you're having trouble with the Unfold app. Please contact our Customer Support via our intake form: https://sqsp.link/ZIIFXe Using the form helps us gather important support details and speeds up the troubleshooting process.This would be a really cool app, if it worked
I am CONSTANTLY losing my content. When I try to use templates to create reels, etc nothing saves! When I click the preview button I see something different than I see on the page. Text just disappointed! The cut and paste button is not working so if I try to fix this and cut out written content I cannot paste is back in, undo button doesn't work, so I just keep losing things over and over again. A simple reel is taking days to create because nothing is saving properly. The templates are fun, and this would be a really fun app to use but the constant losing of my painstaking work is infuriating. I just started a support case for this, hopefully someone is paying attention. If not, I will be switching back to Canva / looking for a different app, cause this is absolutely ridiculous! I'm paying for an app that is not saving my work and I'm constantly having to redo what I just did!Show lessCooperBoy9
Developer Response
Sorry to hear you are having trouble. Please contact our Customer Support team at appreviews@squarespace.com. We'd be happy to help as best we can. If this is the email address you reached out to already, there's no need to send another one. Let us know how this goes in an updated review.If you pay for a squarespace website…
You should be able to access all paid features on this app, period.
Aside from squarespace subscribers not having full access to the app & paid features,
If you were grandfathered in to this app and had already purchased templates to use, it’s hard to find them/ access them among all of the other locked templates. You have to add every single template to your favorites for easy access. I can’t understand why they can make a quick access feature for the items you own on the home page - probably because they want to make you scroll through and see everything you’re missing and entice you to pay for the plus/ pro version.
So overall, it’s a nice app, but if you are already paying squarespace for hosting, something like this should just come complimentary, and I wish it was better integrated with squarespace on the desktop too.Show lesslovinthetunes
Developer Response
Hi there, thanks for leaving a review! If you have any feature requests or want to provide further feedback, our team is available to contact through the Support menu in the sidebar of the Unfold app. We really appreciate feedback from our users as it allows us to improve our app 😊