Legacy paid users aren’t honoured
Response from developer
Hey there, thank you for providing this feedback. Watermarks shouldn’t appear on paid templates. If you’re seeing this, can you try updating the app then restoring purchases using these steps?: https://sqsp.link/1ZWlFv If this doesn’t resolve the issue, please contact Customer Support using the Support tab in the app so that we can investigate.
Deleted
Response from developer
Thank you for your feedback. We understand your concern about watermarks appearing on free templates. We have more information about using templates here: https://sqsp.link/rgjXut If you have any questions, please contact Customer Support using the Support tab in the app.
Not worth the download. You’re better off using Instagram
Response from developer
Hey there, thanks for leaving a review. We’re sorry to hear that the editing options in Unfold didn’t meet your expectations. Customer input is an important part of how we continue to improve the app, and we really appreciate you sharing your feedback on this. If you need assistance, or if you’d like to provide further feedback, please contact Customer Support using the Support tab in the app, or our intake form here: http://sqsp.link/pKiyjD
Terrible
Finally went in today and it wouldn't restore my purchases at all. I tried taking the app off my phone and installing it again. Clicked to restore my purchases, claimed it did then brought up a sign-in screen. Just one problem--I never made an account with squarespace because when I purchased the packs there were no accounts, just my app store record, so I have no squarespace account associated with those purchases. I haven't signed up for an account because I shouldn't have to and I have gotten along just fine. Even before this I was getting the subscription service constantly shoved in my face even though I had purchased many packs.
I feel robbed.
Response from developer
Sorry to hear you're having trouble with the Unfold app. Please contact our Customer Support via our intake form: https://sqsp.link/ZIIFXe Using the form helps us gather important support details and speeds up the troubleshooting process.
Dodged a bullet
Added to the graveyard of things that once were great and user-friendly instead of purely cash cow. :')
Response from developer
We appreciate your feedback. Watermarks shouldn’t appear on paid templates. If you’re seeing this, can you try updating the app then restoring purchases using these steps?: https://sqsp.link/1ZWlFv If this doesn’t resolve the issue, please contact Customer Support using the Support tab in the app so that we can investigate.
Once a affordable tool for creatives has now become a recurring expense
However, recent changes have significantly tarnished its reputation. The shift from a one-time purchase model to a subscription-based service has left many long-time users feeling alienated and frustrated. The most troubling aspect of this transition is that users who previously paid for templates now find these templates locked behind a subscription paywall. Additionally, even when accessed, these templates now come with a branded logo unless users subscribe to the service. This move feels like a breach of trust and an unfair business practice, as it effectively takes away the content users already paid for.
From a user experience perspective, this shift undermines the app’s value proposition. What was once an accessible and affordable tool for creatives has now become a recurring expense. This transition could be seen as a classic example of company greed, prioritizing short-term profit over long-term customer satisfaction and loyalty.
Moreover, the branded logo on previously purchased templates without a subscription is a particularly egregious decision. It not only diminishes the professional quality of the content users can produce but also feels like an unnecessary penalty for those who supported the app from the beginning.
Unless Unfold will unlock the templates that I have previously bought, you’ll would loose a long a long term user.
Response from developer
Hi there, thanks for leaving a review. Watermarks shouldn’t appear on paid templates. If you’re seeing this, can you try updating the app then restoring purchases using these steps?: https://sqsp.link/1ZWlFv If this doesn’t resolve the issue, please contact Customer Support using the Support tab in the app so that we can investigate.
Watermark = Instant Delete
watermarks and upcharging
Response from developer
Hi there, thanks for taking the time to leave a review and for your feedback. Please reach out to us if you have any further questions.
Used to be great. Isn’t any more.
Response from developer
Thank you for your feedback. We understand your concern about watermarks appearing on free templates. We have more information about using templates here: https://help.unfold.com/hc/articles/360054433031 If you have any questions, please contact Customer Support using the Support tab in the app.
Dissatisfied with the watermark on previously purchased templates.
Response from developer
Thank you for reaching out. Watermarks shouldn’t appear on paid templates. If you’re seeing this, can you try updating the app then restoring purchases using these steps?: https://sqsp.link/1ZWlFv If this doesn’t resolve the issue, please contact Customer Support using the Support tab in the app so that we can investigate.
