Blueair’s devices work great. But this isn’t a review of their devices it’s a review of their app & its functionality.
I clicked “order a new filter” in the app after a year of using the device. The app told me I could “save 10% by signing up for a subscription.” Seems straight forward and I figured I’d need another filter in a year so why not? They asked me to select my filter delivery dates. The first field was auto populated with the soonest possible date. The second field was 1 year later. Sounds good right? No, they charged me $60 and sent out the filter right away. 3 days later they charged me another $60 and sent another filter.
When I called to ask them about this they said, “oh yea, the system added a single filter when you clicked the button in the app to order a new one and when you selected our offer to save with a subscription it doesn’t remove the initial filter. People were complaining to us that when they bought just the subscription they weren’t getting the first filter fast enough.”
So instead you’re offering $10 off but then double charging people in the first week? Seems like way more people would be mad about that! I certainly was / am and will not purchase another Blueair device regardless of how the device itself performs.
Show less
Clear tubes
Xtnl
LyanRocke