Started off good… not working any more
I purchased this with my car purchase. Initially, it worked great. No issues really and then had a problem with the device syncing with the system. So I called up Theft Patrol customer service and they promptly reset the device, problem solved. Another year goes by and now the device is not registering activity in the car. I’ve sent email and called several times. This last time I finally spoke to someone who couldn’t see an issue on their end and were going to escalate the issue up and run diagnostics. Said they would call me back… but that still hasn’t happened. This issue has been going on since March 2023 and now in July 2023, still without a fix and no responsiveness from Theft Patrol. I would definitely reconsider on customer service alone. If there are no issue with the product, then you will be fine. But tech will always have issues and support will be needed. Spend your money on a different company.
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