Avoid
Posting here because no other way to contact them. Note no response from them here, to me or other reviews.
Unable to recover previous account - continuously ‘unable to reach server’. Unable to register NEW account - goes through iTunes purchase, takes my money then hangs before creating account because, yes, unable to reach server. All day. For a week. Go to their site for help and it’s stuck with a pop up asking me to choose country - that just reloads every time. Would give 0 stars if possible, for appalling onboarding and support. Can’t tell if product actually works.
Unable to recover previous account - continuously ‘unable to reach server’. Unable to register NEW account - goes through iTunes purchase, takes my money then hangs before creating account because, yes, unable to reach server. All day. For a week. Go to their site for help and it’s stuck with a pop up asking me to choose country - that just reloads every time. Would give 0 stars if possible, for appalling onboarding and support. Can’t tell if product actually works.
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Horrendous customer service
I have been a Dragon Anywhere subscriber from day one.
I have had nothing but problems with the subscription service. And good luck trying to get through to technical support.
The product itself is pretty good.
Today four calls got me absolutely nowhere except for unanswered music on the last call. About one hour completely wasted.
They must be saving quite a bit of money by using people with limited English to field customer support questions. And poor quality VOIP telephone systems. But they must not factor in all the lost revenue from people who become frustrated with things that should be really easy made hard and frustrating.
On the third call, I pointed out to the customer support representative that she was about to send me to the wrong department . I asked for her employee number, nicely, and she said she couldn’t give me that information. You’ve got to be kidding me.
As it stands, it looks like I have been charged $150 for one year of service. But of course it’s not linking up with my phone.
I’m about ready to give up forever.
For those interested in a similar service, check out Just Press Record. You can dump those recordings right into your Dragon desktop software.
I have had nothing but problems with the subscription service. And good luck trying to get through to technical support.
The product itself is pretty good.
Today four calls got me absolutely nowhere except for unanswered music on the last call. About one hour completely wasted.
They must be saving quite a bit of money by using people with limited English to field customer support questions. And poor quality VOIP telephone systems. But they must not factor in all the lost revenue from people who become frustrated with things that should be really easy made hard and frustrating.
On the third call, I pointed out to the customer support representative that she was about to send me to the wrong department . I asked for her employee number, nicely, and she said she couldn’t give me that information. You’ve got to be kidding me.
As it stands, it looks like I have been charged $150 for one year of service. But of course it’s not linking up with my phone.
I’m about ready to give up forever.
For those interested in a similar service, check out Just Press Record. You can dump those recordings right into your Dragon desktop software.
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Dragon is the real deal!
I almost never write reviews. But as someone who needs to use voice to text in my life I am extremely disappointed in Siri. I do frequently have to use technical terms but even when I don't it's scary to see the number of auto correct errors in makes. When I looked for an alternative voice to text program I can honestly say Dragon has turned out to be everything I dreamed it could. From the most technical jargon I use to the most basic speech has incredible capabilities and is easily trainable. You have both the option to indicate phonetically how it should sound and if that is not effective go into the vocabulary you've created special words hit the train button and I've yet to see it fail after one single pronunciation to train even complex words. This program is expensive relative to others but when you consider its incredible sophistication for me it is a game changer. While this review does not contain any real complicated language it was written by me on Dragon one attempt. I have no interest financially in this product and happen to be a physician and involved in pharmaceutical development.
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Too many errors
iOS built-in voice to text is much more accurate.
After trying this product for several days there are numerous problems that make it not only not worth paying for but also irritatingly deficient. 1. Inability to remember corrected pronouns such as iOS does. 2. Suddenly stops working for no apparent reason during the middle of the paragraph. 3. After getting a paragraph or two correct suddenly seems to be confused and changes the words completely.
Maybe this is because none of the processing is done on the phone but in the cloud. But the times I am referring to all had continuous Wi-Fi connectivity. I would not pay $1.99 per month let alone $15 per month for such ineptitude.
After trying this product for several days there are numerous problems that make it not only not worth paying for but also irritatingly deficient. 1. Inability to remember corrected pronouns such as iOS does. 2. Suddenly stops working for no apparent reason during the middle of the paragraph. 3. After getting a paragraph or two correct suddenly seems to be confused and changes the words completely.
Maybe this is because none of the processing is done on the phone but in the cloud. But the times I am referring to all had continuous Wi-Fi connectivity. I would not pay $1.99 per month let alone $15 per month for such ineptitude.
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Horrible and expensive
This app is to glitchy and loses your hard work and information. I had to renew my subscription and I went through the website to renew the subscription because the app would not work. After I paid $15 I tried to go back into the app and it would not allow me to dictate although I had updated my payment information and they withdrew the funds. For hours I sat here on my iPhone and try to get the app to work. I even deleted the app and reinstalled it and logged in with my email address, well all my documents are now gone lost. You would think that I could login and all my information would be there but it’s gone all my notes all my hard work. If you were going to use the system I would not rely on it and I especially wouldn’t be putting your most precious work into it. This is not the first time I’ve lost information using this app actually this is the second time. Their customer support is horrible their website is confusing And the app is to glitchy. When it works it has great potential but if the app is going to lose all your work I don’t know what the point is an even using the app. Be very cautious buying this as it glitches at the worst times when I needed this the most, it wouldn’t work and will glitch out for hours like now.
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Be aware
We bought the previous version. They disabled it and if I want to use the same app now, just with a cosmetic change I am supposed to buy a subscription. This is not how this should be!
Most accurate voice dictation I have found
I have been using this app now for a couple of months and in my own experience, it is the most accurate voice dictation in the app store. I use it anytime I need critical accuracy in dictation and am rapidly getting spoiled by it.
The downside is that I do not like paying $15 per month for an app and it is still a toss-up in my mind as to whether the accuracy in dictation is worth the monthly cost. It really is a premium app in its performance and I don’t expect it for free, but just wish it were bit more reasonable in cost.
It is a 6-star app in consistent performance, but I give it only four stars because it is so expensive.
The downside is that I do not like paying $15 per month for an app and it is still a toss-up in my mind as to whether the accuracy in dictation is worth the monthly cost. It really is a premium app in its performance and I don’t expect it for free, but just wish it were bit more reasonable in cost.
It is a 6-star app in consistent performance, but I give it only four stars because it is so expensive.
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unfair business practice
In my opinion, Nuance is not conducting fair business practice for product purchasers of Dragon IOS. Nuance has stopped supporting the purchased product (my Dragon will now, not work with newer IOS versions). I believe this lack of support is designed to abandon the user owned product, and force users to obtain a renamed “Dragon Anywhere”, expensive subscription that you must pay on an ongoing basis forever.
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READ THIS for iPhone 7+ with iOS 10.3.3 thru 11.0.1
This app is absolutely fantastic! But there are some problems with subscribing from within the app downloaded from the App Store for the iPhone. This review applies to an iPhone 7+ running iOS 10.3.3 through 11.0 .1. I have no way of knowing whether this review is valid on any other iPhones or versions of IOS. If you download this app and press the Subscribe button, and subscribe from within the app, you will never get the app to work. This applies to iOS 10.3.3 through 11.0 .1. You must first set up your account at the Nuance website. And then download the app. I did it the wrong way during the last week of September 2017, and I wasted a great deal of time with the Nuance tech support and also Apple tech support. There is simply no other way to do it then first purchasing the trial from the Nuance website, or skip the trial and purchase the subscription right away, otherwise your life will be filled with incredible time wasting headaches and hassles. Besides that, this app is absolutely fantastic! Incidentally, there is no difference in price. But purchasing the subscription from Nuance offers the option of a yearly subscription that gives you 12 months for the price of 10.
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FAILED APP
I first downloaded the app and used it for a while.
However, it's garbage because:
1) password reset does not work
2) login via website, orders processed via DigitalRiver do not match was the App knows about login and password - I cannot login and there are reviews by others with the same issue - I am cancelling my subscription, this is now the second time this has happened - Have lost $30 dollars.
3) Nuance/Dragon customer service is garbage - cannot be reached easily, and when I called them twice, they could not access the account, troubleshoot, or help
It seems like digitalriver handles the payments, which they are more than happy to do, but then Nuance/Dragon, on their server-side has no clue how to link accounts, generate password resets (web resets but the app does not allow login - almost like it does not access the same database)
AWEFUL APP - DO NOT USE UNTIL DRAGON RE-DOES THIS APP!
However, it's garbage because:
1) password reset does not work
2) login via website, orders processed via DigitalRiver do not match was the App knows about login and password - I cannot login and there are reviews by others with the same issue - I am cancelling my subscription, this is now the second time this has happened - Have lost $30 dollars.
3) Nuance/Dragon customer service is garbage - cannot be reached easily, and when I called them twice, they could not access the account, troubleshoot, or help
It seems like digitalriver handles the payments, which they are more than happy to do, but then Nuance/Dragon, on their server-side has no clue how to link accounts, generate password resets (web resets but the app does not allow login - almost like it does not access the same database)
AWEFUL APP - DO NOT USE UNTIL DRAGON RE-DOES THIS APP!
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