Horrible customer service and incompetent IT department
My husband and I have been trying for 2 weeks now to obtain access to this app as our baby just started daycare and this is the app they use. We have been unable to create or access our account, therefore we cannot receive any updates on our baby throughout the day or login to the app whatsoever. I’ve called 5 times now trying to obtain help with this and am told every time “we are working on it” but am given no helpful information and no sort of timeline on when they expect this to be resolved. They just keep saying they are “understaffed”. I’ve requested to speak to a supervisor and told there was no one available and they would contact me...well surprise, surprise they never did. This company seems horribly mismanaged and I wish our daycare did not use them. Good luck if you ever have a problem needing IT support. They are worthless.
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Not Bad, Needs a Messaging Function
Our daycare used to use Baby Connect which we loved but was a bit cumbersome for the teachers so they switched to My Bright Day. Overall, I’d say it’s easy to use.
However, we lost the ability to send instant messages with the teachers like in Baby Connect. MBD has no messaging function except for writing “Morning Drop Off Notes” which we have never used in over 2 years. Teachers can create messages to send to us but the parents have no way of responding.
It was so incredibly helpful to be able to send a quick message back and forth between the parents and teachers to check up on our child, to give a heads up if we were going to pick up later or early than usual, etc. We used that function almost everyday with Baby Connect and not having it in MBD, when it seems so simple to include, is really disappointing.
Please please please, add an instant messaging function ASAP!! It would be a 5 star app if it had a messaging function.
However, we lost the ability to send instant messages with the teachers like in Baby Connect. MBD has no messaging function except for writing “Morning Drop Off Notes” which we have never used in over 2 years. Teachers can create messages to send to us but the parents have no way of responding.
It was so incredibly helpful to be able to send a quick message back and forth between the parents and teachers to check up on our child, to give a heads up if we were going to pick up later or early than usual, etc. We used that function almost everyday with Baby Connect and not having it in MBD, when it seems so simple to include, is really disappointing.
Please please please, add an instant messaging function ASAP!! It would be a 5 star app if it had a messaging function.
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It’s a hot mess
To summarize, the app is strange and would benefit from a UX person. The block interface for instance, is not intuitive. Links don’t work in “message blocks”. There is no summary “today” view. Notices aren’t shown as read or unread. Notifications do not take you to a relevant view in the app, you just get the ... homescreen, I’ll call it. The settings button is cut off by the edge of my screen on an iPhone 8. The “mark absent” button is obscured behind the “drop off notes” section. The app doesn’t display wether my kid is checked in or out, by whom or at what times. All would be helpful ... what my spouse is in a car accident and I don’t know about it yet. Many dates are completely lacking any information ... at least a checked in at/checked out at/did not check in entry for each day would be nice. All images are very low resolution. Why? And the interface just feels generally strange in a way that is difficult to describe but you know it when you see it.
I appreciate that it exists and the work the developers have done. But in it’s current form it’s a low quality app.
I appreciate that it exists and the work the developers have done. But in it’s current form it’s a low quality app.
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Ability to Stop Certain Real Time Notifications
It seems as though something has changed very recently with the notifications because we never used to get update notifications for photos, videos, and audio and didn’t change any of our settings. And within the app there are lots of detailed notifications I can choose to receive certain real time or not (meals, medications, sunscreen/insect repellent, naps, notes, potties, morning reminder for “please bring” items), but not photos, videos, or audio. I care about all of those other things, but don’t need a notification evertime a photo or video is taken of my kids. For example, just yesterday I got 18 notifications of pictures, videos, and audio that I hadn’t been getting a few weeks ago. It would be really helpful if there was a way to turn off those real time notifications without turning the others off. I like the photos, videos, and audio, but I look at them at the end of the day, whereas the other items I care about as they occur.
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Missing some key functions
Love the idea of this app. It is so nice to have a record of what happens at day care. Some feedback for the developers because you have a great start and there are some key improvements that would really help parents a lot. 1. Communication- we just had multiple tornado warnings and 8 touchdown in our area yesterday. As a parent I could not hear anything from the daycare because their line was busy. It would have been nice if they could have posted an alert on the app to notify parents that they were managing the situation and at this time all children and staff were safe. 2. How come check in and check out times are not listed in the daily report?! 3. I live for the pictures. There are push notifications for most things but not pictures. That would be a nice add! 4. Parent communities in the app.
Thanks!
Thanks!
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Needs parent-teacher communication
This app is great with one HUGE exception- there’s no way for parents to communicate with the educators after check in. Let’s say you’re going to come feed the baby at lunch or you’re going to have the other parent do pickup or you need to answer an educator’s question. There’s no quick way to communicate. Now I have to call the front desk for anything- this causes me to have to step out of meetings then causes my child’s educators to step away from the children to get the classroom phone to get the message, whereas they have a tablet for photos and documentation as they work with the kids, and the app is already and always up and in use. You really need to add a message function.
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Solid app
Totally solid, functional app. Keep up the good work!
Three suggestions to make it better: the 'Refresh' delay can be quite annoying (delays viewing the daily report by 5-10 secs); I should still be allowed to edit the Dropoff Notes even after drop off, since I often write them on the bus afterward, or have to change a detail like the pickup time; when my notes are displayed in-line in the daily report, they show up below all the teacher notes, which is unintuitive & throws off the time ordering visually.
Three suggestions to make it better: the 'Refresh' delay can be quite annoying (delays viewing the daily report by 5-10 secs); I should still be allowed to edit the Dropoff Notes even after drop off, since I often write them on the bus afterward, or have to change a detail like the pickup time; when my notes are displayed in-line in the daily report, they show up below all the teacher notes, which is unintuitive & throws off the time ordering visually.
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Love this app!
Thank you for this awesome app! Not only does it provide me with peace of mind when my infant and toddler are at the center, it also helps me stay in the loop with all of the activities going on day to day. Through the app, teachers can send notes to remind when I am running low on supplies or if there is a special day coming up. I just love the real time photos and videos – they always brighten my day! Just yesterday, the teachers were able to capture a video of my son crawling for the first time! I easily downloaded the video and shared the memorable moment with my family! The app is easy to use and such a great addition to the program.
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