The new app is actually good!
The new app is actually good!
Love the update!
Wow, what a difference this update made. It’s beautiful to look at and easier to navigate. I love the scheduling function and that the photo display is bigger.
Love the revamped app!
I’ve always enjoy being able to peek into my son’s day and learning at Bright Horizons through My Bright Day, and am happy to see the app got an overhaul. This new app is a major improvement, much more user friendly and cleaner/modern design. Having the calendar with reminders and snacks is very helpful too.
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Wrong Alerts & No Updates Until Checkout
Something with this app continues to be severely broken. After an “update” a few months back, I receive alerts throughout the day for the wrong child, about food that we didn’t send and doesn’t show up in the app, etc. meanwhile, my wife can’t view updates or photos at all throughout the day until our child is checked out. This app doesn’t fulfill its basic functionality, especially given the tuition that goes towards supporting this system. If the devs supporting this app worked at a shop I was running, they would have been fired long ago for breaking our product THIS badly.
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Response from developer
We sincerely appreciate you taking the time to reach out to us. We are very aware of the issues the current app is experiencing and understand the extreme frustration it is causing our families. We promise you, our entire technical team is working diligently to correct these problems and make way for future enhancements. We understand how important this application is to the families we service and want to do our best to ensure you have the best experience possible. We would like to be able to connect with you to further investigate the issues you’ve been having. Please reach out to the Bright Horizons Family Information Center Team by calling 855-239-3850 or sending an email to mybrightday@brighthorizons.com. Thank you, The My Bright Day Team
Incredibly bad app and app support
This app was never good to begin with (poor UI/UX, buggy, lacking important features that other daycare-based apps have). However, their ‘upgrade’ killed the app and its been unusable for 2+ weeks. They clearly didn’t test before releasing this upgrade. I contacted them directly and got a response basically saying ‘it’s something with how teachers are putting in information and we’re working with individual centers to fix it’. In short, we’re not responsible for our app not working and we’ll fix it whenever we get around to it. Bright Horizons should just move to Brightwheel and get rid of their internal development team as they are taking value away from their company.
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Terrible App
Seems like I have the same complaints as the majority as far as not being able to communicate with the teacher after drop off. Maybe it’s at the schools request so I’ll give the developers the benefit of the doubt. However, the fact that I can’t scroll through pictures is really frustrating. The pictures are so tiny so I have to open them all one by one just to see if my child is in them. A simple scroll feature could just be added. Once the photos are moved into memories, I am able to finally scroll, but man is it slow.. and they eventually disappear too! Why can’t they just be saved in the app? The app is general is frustratingly slow. These issues can be easily fixed but it seems like no effort is being put into actually doing the work. It’s almost like the developers don’t really care, they got paid for the job and in their mind their job is done. 🤷🏻♀️
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Update did not fix any bugs
Most recent update created more bugs and now the teachers can’t even get their posts to go through. I finally got a picture today from yesterday and there were no reports regarding meals, bathroom or what went on in the classroom today. Before the update I have my settings to let me know real time regarding meals, photos and naps. I was never getting any of those real time notifications. The update still hasn’t fixed that problem. We pay a lot of money in tuition and expect these features to be working. Use some of our tuition money to develop a proper app.
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Minimal Viable Product
This is a great example of an MVP that everyone ended up getting stuck with and no one is happy with. This is the only way I can “interact” with my child during the day, and with the terrible ux and buggy implementation it makes me wish I had asked for a demonstration of the app during our “tour” and it would’ve greatly impacted my decision to go with BH.
More than once there have been significant errors in data entry on the app, making me think she had eaten food she’s allergic to or had a bottle when she didn’t, which leads me to believe the caregiver side of the app is just as bad and erodes my trust in the information it provides.
Either invest in a UX designer or use a pre-built app for this purpose. It is SO important and is getting even more important every day.
More than once there have been significant errors in data entry on the app, making me think she had eaten food she’s allergic to or had a bottle when she didn’t, which leads me to believe the caregiver side of the app is just as bad and erodes my trust in the information it provides.
Either invest in a UX designer or use a pre-built app for this purpose. It is SO important and is getting even more important every day.
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Response from developer
Hello, Thank you for writing this review. We sincerely appreciate you bringing this to our attention. We would love to be able to connect with you to further investigate the issues you’ve been having. Please reach out to the Bright Horizons Family Information Center Team by calling 855-239-3850 or sending an email to mybrightday@brighthorizons.com. Thank you, The My Bright Day Team
Missing very basic functionality
I am an iOS developer and the UX/usability of this non-native app is painful. Putting that aside though, there are some very basic features I would expect to be in this app. The first is the ability to write a new paragraph in the morning note. With COViD rules, I no longer see my kids teachers at drop off or pickup and I don’t get to hang out in the class. I no longer have opportunities to casually chat with them where we can talk about things like potty training, changes at home, etc. So instead I’m having to write a large run-on paragraph about multiple topics such as potty training progress at home, upcoming modified arrival schedule, etc. There is no way to separate out the different topics and it’s annoying.
Second issue is the lack of ability to tell the teacher something in the app after morning drop off. I know you are strict on the no 2 way communication in the app rule, but this doesn’t need to be 2 way. We just need a FYI note option where we can add things that are new or we forget to put in the morning note such as i sent an item in her backpack for her cubby or we are missing her jacket.
Second issue is the lack of ability to tell the teacher something in the app after morning drop off. I know you are strict on the no 2 way communication in the app rule, but this doesn’t need to be 2 way. We just need a FYI note option where we can add things that are new or we forget to put in the morning note such as i sent an item in her backpack for her cubby or we are missing her jacket.
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Response from developer
We sincerely appreciate you bringing this to our attention. We would love to be able to connect with you to further investigate the issues you’ve been having. Please reach out to the Bright Horizons Family Information Center Team by calling 855-239-3850 or sending an email to mybrightday@brighthorizons.com. Thank you, The My Bright Day Team
V9.8.1 Breaks Memories Section
Ever since the v9.8.1 update, none of the content in the “Memories” section will display. I get my child’s picture, the correct month (and can select the month). I also get notifications for alerts, but no alert text outside of the notification preview. No other content either like pictures. I can get the content in the other sections like Daily Report and Drop Off Notes just fine, it’s the Memories section that’s problematic. Which is a huge problem because that’s where the center’s notes and alerts show up.
I’ve logged out and back in, restarted, etc. Same issue keeps happening. Prior to this update, the Memories section content was totally visible. Please fix!
I’ve logged out and back in, restarted, etc. Same issue keeps happening. Prior to this update, the Memories section content was totally visible. Please fix!
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