Great device
Eko Core 500 Review: Disappointed by Feature Removal and Subscription Model
After a recent app update, the murmur detection feature was removed, and now it is locked behind a subscription paywall. This abrupt shift is incredibly disappointing. A feature that was integral to the device’s appeal should not be stripped away after purchase. It feels like a bait-and-switch tactic, undermining the trust customers place in the product and brand.
What’s worse is that the core functionality of the device is now handicapped unless you commit to ongoing subscription fees. For a premium product like this, essential features should remain accessible without recurring costs after the initial investment.
I can no longer recommend the Eko Core 500 to colleagues or anyone considering it. While the hardware itself remains functional, the reliance on the app and its sudden monetization of critical features has severely impacted its value. Unless Eko revisits this decision and restores key functionalities without requiring a subscription, potential buyers should be cautious. This is not the reliable, user-centric device it once was.
Response from developer
Thank you for sharing your feedback with us. We understand your frustration and value our customers’ trust and are committed to providing the best possible user experience. We would like to investigate this matter further and help address your concerns. Please reach out to our support team directly at support@ekohealth.com, and we’ll do our best to assist you and resolve the issue. We appreciate your feedback and hope to restore your confidence in our products and services.
Not working properly
Paid App Now
Response from developer
Thank you for reaching out to us. We appreciate your feedback regarding the recent experience. Upon reviewing your account, we can confirm that you are currently enrolled in our legacy plan. This means you can continue to use all the features and benefits included in your existing plan without interruption. If you have any further questions or concerns, please feel free to let us know. We're here to help.
Eko Core Stethoscope & App
My best friend
Sadly, this little guy has been through so much and is missing some plastic bits from being dropped or flung during dangerous patient encounters! Still works great but looks war-torn. Ready for a new one!
Great stethoscope!
Less features for visiting nurses when they took away the quick check
Response from developer
Hi there, thank you for the feedback! We'd love to learn more about your usage of the Eko app. Can you please email support@ekohealth.com and provide us your Eko email address?
AI promises unmet, not able to share audio recording easily, and poor audio playback quality.
Response from developer
We are always working on improvements to the App and benefit from feedback like yours to make those improvements. Please email us at support@ekohealth.com and our support team will be happy to help you further.