Don’t fix what isn’t broken
This app is fine, I’ve used it for the past few years, you do need to switch between it frequently if you want to make sure it hasn’t stopped or crashed causing it to not track your miles. It works perfectly if you do switch between it and your rideshare app frequently.
Every update is a step backwards, they try to change the app for the sake of change and a lot of times it takes some adjustment. I first started using this app you would add your income weekly then they switched it so you have to add your income daily, I didn’t like this at first but I have come around to it now. They just recently updated this app again for what seems to be a pointless change. The Home Screen no longer shows a comparison of your weeks Milage next to your weeks income, you have to switch between tabs to compare now, just an unnecessary change with no real reason behind it, a little less quality of life and a bit more annoying to add an extra step or two for milage/income comparison.
Every update is a step backwards, they try to change the app for the sake of change and a lot of times it takes some adjustment. I first started using this app you would add your income weekly then they switched it so you have to add your income daily, I didn’t like this at first but I have come around to it now. They just recently updated this app again for what seems to be a pointless change. The Home Screen no longer shows a comparison of your weeks Milage next to your weeks income, you have to switch between tabs to compare now, just an unnecessary change with no real reason behind it, a little less quality of life and a bit more annoying to add an extra step or two for milage/income comparison.
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Response from developer
Hi, thank you so much for your feedback. We would like to see if you are willing to participate in a 45-minute feedback session where we can talk about your experience using Stride, you will be compensated with a $75 gift card for your time. If so please email us at taxhelp@stridehealth.com. Last year, we received a lot of feedback from members like you asking to have the flexibility to add their income multiple times a week, you can still add your income once a week as you were doing before and get your weekly insights as you were before. We also wanted to thank you for sharing your feedback regarding the income/deduction comparison. We will be looking at this.
Love it! Could be SO much better though!
The app is great! And really convenient! However ; it is annoying when it can’t just start recording a drive / mileage , and you have to open the app and have it running which kills phone battery life and makes phone slower.
Other than that, the issue that I have is the ease of recording/reviewing/submitting any expenses — there’s definitely an easier way for this that wouldn’t involve having to submit the transactions on page “x” and then having the transaction screen refresh to the VERY beginning when you’re working on submitting the transactions. It adds unnecessary time and hassle — I’m sure many haven’t submitted the transactions because of that BUT the app is great, great concept, and offers some nice benefits/ features / rewards !
Other than that, the issue that I have is the ease of recording/reviewing/submitting any expenses — there’s definitely an easier way for this that wouldn’t involve having to submit the transactions on page “x” and then having the transaction screen refresh to the VERY beginning when you’re working on submitting the transactions. It adds unnecessary time and hassle — I’m sure many haven’t submitted the transactions because of that BUT the app is great, great concept, and offers some nice benefits/ features / rewards !
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Response from developer
Hi, Sorry to hear adding expenses is not an easy process for you. We'd love to help you out. Please submit a request at https://stride.link/support, so we can help you with this issue. Best, Tiffany
Absurdly Slow!!!
App is great in theory, since it does allow self-employed people to track their various expenses and mileage, and I like that the app has many different categories to neatly organize those expenses. But, the biggest problem with it is that it is ABSURDLY SLOW! In particular, if you ever need to scroll through old expenses to make sure that a specific expense was accounted for, and it’s been more than a week or so (eg., Did I enter the phone bill from 3 months ago?), well, clear your schedule because you’re gonna get the Spinning Wheel of Doom after every 10-12 entries, and you’ll be doing that for a while until you get to the time period that covers the expense you’re looking for. I mean really, really slow. It should be noted that I’m literally using the newest iPhone available in April, 2024, and the OS is fully updated, so it can’t be the iPhone that’s causing the slowness. Other than that, it is a good app, but you better have a lot of patience and free time in order to reliably use it.
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Jumps the gun
I use this app every day while I work. But sometimes if I open my app and I touch it too quickly or something it turns off my miles and it just goes away so now I cannot take my 150 miles that I've driven for the day and put it towards my Uber because it's gone and I can't find itto just go in and put it in the right folder. Please help.
It logged me out of my account somehow and now I have no January miles which is stupid and crazy. I used to be able to choose whether it's right term Miles or personal and that's gone. I tried to reach out for help and they say go on the app, so you are absolutely no help. I need these miles back for2024. I need to be able to rely on this app. What's happened to it you say I can call for help with that is not true
It logged me out of my account somehow and now I have no January miles which is stupid and crazy. I used to be able to choose whether it's right term Miles or personal and that's gone. I tried to reach out for help and they say go on the app, so you are absolutely no help. I need these miles back for2024. I need to be able to rely on this app. What's happened to it you say I can call for help with that is not true
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Response from developer
So sorry to hear you're experiencing issues with the app. Please get in touch with us at http://tinyurl.com/stridehealthsupport so we may help you with this issue. Thank you.
Fedup
I travel 50 round trip a day to o get to a community where there is enough work to keep me going. I drive to the hot/busy spots to collect orders. I put over a hundred miles a day just delivering food, medicine, and household goods. My odometer shows I’m already at 105 miles, and I’m still in town. I have another 25 miles to go to get home, you recorded 45 miles today, that is rediculess . I’m going to drop this stupid app and find one that meets my needs. I thought by changing my settings to let you track my location at all times it would work better, it didn’t. I set it to track my miles one day and it stopped recording almost immediately. I had no miles for that day. I’ll never do that again, your cheating me of my business miles that I need for tax purposes. I will not continue to let you do that.
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Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at http://tinyurl.com/stridehealthsupport with more details. Thank you.
It’s ok
It’s good for a mileage tracker. I wouldn’t recommend anything else for it. I can never find a link for customer service. There is always pop-ups for insurance, which I can’t shut off. I don’t need their insurance as I already have my own insurance. It automatically connects my transactions with my AmazonFlex account which I don’t like that either. I don’t know how to turn that off. Normally I have no issues with the mileage tracker except for today and another time where it worked all morning while I was delivering packages but then as soon as I got home, I decided it didn’t want to check my miles and I lost all my miles for the morning.
Another negative point about this app it requires you to keep the location on at all times which they don’t need to know what I’m doing at all times so that part along with the transactions from my card are significant causes for concern.
Another negative point about this app it requires you to keep the location on at all times which they don’t need to know what I’m doing at all times so that part along with the transactions from my card are significant causes for concern.
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Response from developer
Thanks for your detailed review. Stride is not a mileage tracker only. We offer multiple ways to support independent contractors in their lives. Regarding location permissions, we use Always to prevent losing mileage when in background mode. You can also use When In Use, which will be less accurate. Keep your app updated for the upcoming features. Thanks.
PLEASE FIX ISSUE
I use this app regularly. There is one minor design flaw that ends up costing me so much time when it comes to do my taxes. I call this issue the, “Snapback”. Essentially, when I go back to review and calculate my expenses in the Stride app, it has this, very annoying, little feature. If I scroll page down through all my logged mileage, if I select any date and open up the information for that logged trip, after returning to the previous screen, the app snaps all the way back to the top of the list. This is incredibly annoying if I want to go through sequentially and reverify each trip and it’s included notes. When we go through the list , I have to constantly start from the very top of the list and finger scroll each time to the next date (instead of June 16th, June 17th, June 18th…, it’s June 16th, Dec 31st and scroll down, June 17th, Dec 31st and scroll down, June 18th, Dec 31st and scroll down, etc). The screen should just return to the point of the list where I was previously, instead of starting all the way to the top of the list. Its literally hours of extra work come tax time. You really should just create a distinction between business and personal, but the list SnapBack feature should be eliminate regardless
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Response from developer
Thank you for the feedback! We'll be working on a fix soon for the "Snapback" issue you're experiencing.
Divebombed like a corporate entity
I don’t know. After catching the gridwise app drawing straight lines as my travel route I found Stride. Started out great not a single problem and thought I finally found a decent tracker. But discovered it’s flaws and left a negative review. Since it’s been, not tracking miles intermittently App pops open by mistake and the stop tracking button pops up and is way to easy to hit without knowing. Now I’m told it should be restarted about every 4 hours. Has to to with the internal memory of my 128gb phone. Guess it requires a server. I’m going back to pen and paper. At least that’s reliable and less annoying and available in better colors. Technology isn’t very impressive these days
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Response from developer
Hello Billy, thanks for the super detailed feedback you gave us. I'm going to share all your comments with our team. Thanks again for being our customer.
It’s decent. Great AI
Excellent easy to use tracker. The ai fills in the route very well unlike gridwise, which draws a straight line during loss of data connection. Mileage tracking is spot on due to this feature. Downsides. Why so cellular reliant when going through and adding? We have enough data parasites. Has to connect to see map images and again to open map image. Resets to current date after adding missed mileage during later dates. The blue is a little bright with the white letters for me. Options would be great. Seem to recently have a issue with the app stopping tracking. I have an xr and may be accidentally hitting the “stop tracking” while cycling through apps. A better location of that would also be great. Thanks for the accurate tracking otherwise. HAVE YOU CONSIDERED A VERIFY BUTTON TO STOP TRACKING? This thing of arriving home to find the app has stopped tracking for whatever reason is getting old and Stride will be removed like Gridwise. If it really this difficult for so called educated people to produce a quality mileage tracker? Id call my college demanding a refund! Seriously if I have to babysit another junk app I might as well do it without a tracker. Keep writing your pathetic No Responsibility policies cause it’s all you got
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Response from developer
Hello Billy, thanks for the super detailed feedback you gave us. I'm going to share all your comments with our team. Thanks again for being our customer.
It’s decent. Great AI
Excellent easy to use tracker. The ai fills in the route very well unlike gridwise, which draws a straight line during loss of data connection. Mileage tracking is spot on due to this feature.
Downsides. Why so cellular reliant when going through and adding? We have enough data parasites. Has to connect to see map images and again to open map image. Resets to current date after adding missed mileage during later dates. The blue is a little bright with the white letters for me. Options would be great. Seem to recently have a issue with the app stopping tracking. I have an xr and may be accidentally hitting the “stop tracking” while cycling through apps. A better location of that would also be great. Thanks for the accurate tracking otherwise
Downsides. Why so cellular reliant when going through and adding? We have enough data parasites. Has to connect to see map images and again to open map image. Resets to current date after adding missed mileage during later dates. The blue is a little bright with the white letters for me. Options would be great. Seem to recently have a issue with the app stopping tracking. I have an xr and may be accidentally hitting the “stop tracking” while cycling through apps. A better location of that would also be great. Thanks for the accurate tracking otherwise
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Response from developer
Hello Billy, thanks for the super detailed feedback you gave us. I'm going to share all your comments with our team. Thanks again for being our customer.
