Responsive to community needs
Thank you PGCFCU for remaining steadfast in prioritizing and responding to the needs of our community. May you continue to grow from strength to strength.Muleri
Patricia Smith
The Beltsville Manager was so very professional and her customer service skills were impeccable. She was amazing! Big shout out! When I can go back out u am going to that branch to say hello and thank you! I never received that kind of customer at my branch.beltsvillefan
Wonderful
This app is wonderful. I don’t need to leave the house to use it. You can see what is going on in your account at anytime.Ganmom22033
Keeps crashing
Trying to make a remote deposit and the app crashes before transaction is complete. I’ve tried from 2 different devices. And no one answers the phone or put on hold. So what now???Kate5023
Convenience
I like the app, but please make it easy to see my checking and savings account numbers and routing number.TTX Squad
Terrible app
This app gets more frustrating every time I use it. DO NOT, I repeat, DO NOT use this app for Bill Pay. Not reliable at all.
A good portion of the time the application requires multiple attempts to post a payment. Then it may take three days or more for payments to process. (Purchases at merchants go through instantly, but payments take three days. WHAT?).
Recently the app told me that it could not process a payment at this time. So, I went to the merchants site and paid. Later that same day, the Credit Union app DID process the same payment, without me reposting. Two payments, large, to the same merchant,(auto). Of course the CU told me there was nothing that they could do as about it, except a claim, that would take two weeks to process.
Please do not use Bill Pay.Sick-an-tired
App locks you out
The app doesn’t allow you to verify your email address. For some unknown reason the app doesn’t refresh monthly saying “there’s something that needs your attention” and you have to log into the website for it to only be that you have to verify your email address. That’s ridiculous. What does verifying my email address online have to do with seeing my balance.Username24965433563
Its ok
Im happy to have a mobile app. Though it needs a little more teaks. Gave it 3 stars because it will tell me my account needs some review and i have to log on my computer every other day. Its really annoying. Other than that, it has all the information i could ask for even mobile deposit.Liliuokalani1010010
Poor synchronization from bank to app.
The app is not good at uploading the most current bank balance. Majority of the time my transactions will load but the account balance will not update. Any time after that, nothing will update and the app will give you an error message. The app is user friendly and the layout is nice. It also has the option add your other Banks's that you have all accounts in one app. But the times when the app gives you up to date bank balance and current transaction information is very far and few. Hopefully if someone can fix this one issue then the app would be very useful.lvme_
Horrible
This new app is horrible. The old app was so much better. This one doesn't update the way it should with account activity and always says there is an alert on the account and when I check the account on the main website, there are no issues with it. Plus it allows me to see activity on an account, I don't want to have access to with no way to block it.tamelvin
