Fix The Verification Process!
Response from developer
Thank you for sharing your experience with us. We are sorry you are not happy with our verification process. Our users are of the highest priority for us, however, international and local regulations require CEX.IO to implement effective internal procedures in accordance with international standards for preventing illegal activity. One of them is customer due diligence (“CDD”). According to CDD, CEX.IO establishes its own verification procedures within the standards of anti-money laundering and “Know Your Customer” frameworks. What about the issue with the not accepted photo, kindly provide us with your user ID, so we could investigate your particular case more closely and do our best to resolve it.
Most bipolar AND inconvenient customer service I've experienced
I've emailed them about the issue (on avg they respond once per month) and re-provided my ID with selfies, Passport, Work Visa, and Utility Bill yet still was asked to further clarify where I reside.
Eventually the case closed within 5 days before I had the chance to respond to them and wait weeks for a reply.
Additionally asked in the past if any refunds for upgrades are possible and they dodged that question like the terrorist that I am.
This isn't service but paranoia, 2 months of this mess.
Response from developer
Thank you for sharing your experience with us. We are sorry you got disappointed using our service. In order to investigate the issue and provide you with a proper and full feedback via the email, please, send us your ticket number or a user ID.
Great concept . Horrible design
Hope to see a better day .
Thanks
- a loyal user.
Response from developer
Thank you for your feedback. We apologize for the inconvenience caused by the maintenance. Let us draw your attention to the fact that once the maintenance occurs, information about it is being posted on our official social pages (Twitter, Facebook) and on our Status page (https://status.cex.io/) where you can subscribe to track the current CEX.IO website status. We are always trying our best to improve our performance and solve any issues as fast as possible. We are sorry about the missed chance to profit, however, referring to your claim, kindly be advised to check our Terms of Use, paragraph 5.5. Also, please, provide us with your Twitter name, in order to give us an opportunity to check your communication with our support team, investigate it and in case if we couldn't help you there, make all the needed improvements based on your feedback.
Great app
Only reservation is how coins were removed and we were charged fees to keep them on and now they added them again.... but that was likely due to a quiet market and saving on operational cost, now returned to the old approach with a great trading app.
Overall my trust of the company is greater than others in the competing space and along with this app and ability to handle alts this app and its platform win by far compared to similar platforms. (Unsure if segwit is supported, haven't checked...?)
Original review (major update by dev since)
Can't log in using a iphone 5C, brings up the main screen but can't enter the keys and camera doesn't turn on
Response from developer
Thank you for your review. Kindly update the app to the latest version. We tried our utmost to improve it and fix the bugs. If you still have any issues, please, let us know. Also, please, update your rating to evaluate the newest version of the CEX.IO mobile app.
Not had an issue
Response from developer
Thank you for your feedback. We are glad you are satisfied with our app. Kindly elaborate on your concern regarding the withdrawal pin code to enable us to improve this feature. Thank you for cooperation!
