Leave a Review UOB TMRW
Good
FasterThar Htoo phay
Developer Response
Dear Customer, Your review made our day! Thanks for taking the time to leave us with your kind words. We work hard to meet expectations like yours, and we will continue to work hard to bring you a delightful banking experience. UOB Mobile and Digital TeamGreat app
It’s getting better all the time!Double Cone
Developer Response
Dear Double Cone, Your review made our day! Thanks for taking the time to leave us with your kind words. We work hard to meet expectations like yours, and we will continue to work hard to make banking simple, easy and personal for you. UOB TMRW TeamRefuses to run on iOS beta versions
With no warning messages or notifications, UOB TMRW just refuses to run on the latest iOS 18 beta even though so many other banking apps run fine. Support email from UOB just tells me to use the web browser version. But this entails using the SMS 2FA to sign in on web browser which is not as safe as the digital 2FA on the app - which is precisely why UOB is phasing out the SMS 2FA in July 2024.
So in summary, UOB is telling me that for my safety, they have stopped my app from running on my phone that has the latest software. And their solution, is to use the web version and use the 'less safe' SMS 2FA since the app 2FA is not useable - since they blocked the app from running.
How is this logical?Show lesshowTOtrustUOB
Developer Response
Dear User We’re sorry it’s been frustrating! The fix for iOS 18 beta is available in our latest app update. Please update your UOB TMRW app on App Store. For more help, contact us at PFS.mobile@uobgroup.com with email title 'App Store review: ', and details such as your device model, your OS version, your UOB TMRW app version and screenshots. UOB TMRW TeamApp doesn’t work with iPhone mini 13
App doesn’t support iPhone mini running IOS 17.5.1 as unable to enter OTP on initial sign in due to number pad obscuring where you are meant to enter the OTPLittle Cog
Developer Response
Dear Little Cog Please go to your device Settings> Display & Brightness> change 'Display Zoom' to Standard view and tap 'Text Size'> Change to Normal or Small size. Please log in the app and try again. If the issue persists, please contact us at PFS.mobile@uobgroup.com with email title 'App Store Review: Little Cog' with these details: Your Mobile#: Device Model: OS & App version: Steps performed: Screenshot/screen-recording: UOB TMRW TeamUnable to print eStatement from iPhone
App crashes.
Isn’t there any quality control?dgjkffhjj
Developer Response
Dear dgjkffhjj, Our app did not work as well as it should and we are sorry it’s been frustrating! The fix for this issue will be available in the upcoming app update towards the end of June. For more help, contact us at PFS.mobile@uobgroup.com with title 'App Store review: dgjkffhhjj' and your mobile #, device model, app version and Screen-recording of issue.Why Tbills is not shown on the mobile app?
Hey app team, please enable the showing of tbills in the app. If SGS bonds are able to be shown, please do the same for tbills. Thank you.ifconfigster
Developer Response
Dear ifconfigster Thanks for taking the time to leave us with your feedback. We've brought your feedback up to our Product team. We will continue to work hard to bring you a simple, easy and personal banking experience. For more help, please contact us at PFS.mobile@uobgroup.com with email title 'App Store Review: ifconfigster'. UOB TMRW teamNew Version
This is garbage, have to reinstall App every time before use.Weisefuchs
Developer Response
Dear Weisefuchs We're sorry you've had trouble with our app! Contact us at PFS.mobile@uobgroup.com with these details: Your Mobile#: Description of the issue you encounter: Screenshot/ Screen-recording: Date & Time occurred: Include 'App Store Review: Weisefuchs' in the title. If you can access Prelogin screen, tap FAQ, Contact Us and Send troubleshooting logs via Email to us.No Mighty FX on web banking
Mighty FX currency exchange function is APP only. Disgusting way to force customer to use mobile device to collect more data.John202405
Developer Response
Dear John Thanks for taking the time to leave us with your feedback. We've brought your feedback up to our Product team. We will continue to work hard to bring you a simple, easy and personal banking experience. For more help, please contact us at PFS.mobile@uobgroup.com with email title 'App Store Review: John202405'.App does not work on iPad
The digital token cannot be activated on iPad with iOS 15.8.2.
Tried to reinstall but is still unable to work.
Error message keeps popping up saying “Re-install your app or call 1800 222 2121 for assistance.
Contacted Customer service but not getting any resolution to this issue.idea-idea
Developer Response
Dear idea-idea We're sorry you've had trouble with our app! Please contact us at PFS.mobile@uobgroup.com with these details: Your Mobile# : Description: Screenshot/ Screen-recording: Date & Time occurred: Include 'App Store Review: idea-idea' in the title. If you can access Prelogin screen, tap FAQ, Contact Us and Send troubleshooting logs via Email to us.Unit Trust redemption has a bug, not allowed to Sell
Since the recent update, the redemption is not allow to sell. Called customer service, they said they are not unit trust specialists, cannot help. Web version have no unit trust features. Now my money stuck.I need help!Straydog85
Developer Response
Dear Straydog85We're sorry you've had trouble with our app! Please contact us at PFS.mobile@uobgroup.com with these details:Your Mobile#:Description:Screenshot/ Screen-recording:Date & Time occurred:Include 'App Store Review: Straydog85' in the title. If you can access Prelogin screen, tap FAQ, Contact Us and Send troubleshooting logs via Email to us.
