GalaPro User Reviews

GalaPro
GalaPro
The Shubert Organization, Inc.

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  • Useless in Dr Phillips Ctr, Orlando

    Galapro worked for about a minute before freezing. Tried several times to restart it, including rebooting, to no avail. It would hang each time.

    Very frustrating because for that minute, it was quite helpful. I’ll find another app that works next time.
  • Doesn’t work at all

    Could not get it to do anything at all…
  • Tina

    Used this today at a touring Production of Tina. You do need to have the app downloaded and an account created while you have an internet connection and in advance of the show starting.

    It worked very well throughout. There were a few very minor sync issues but they didn’t last for more than a line or two.

    I found the brightness and font size very easy to adjust.

    I’m hoping a lot more productions make use of technology like this to help further increase accessibility to the theatre.
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  • Liberating for hearing impaired

    Used in Atlanta. Absolute game changer for hearing impaired, was on the verge of tears of happiness that I could participate again. FYI, it was kinda tricky to setup. Had to go to the smoking section outside to get enough cell service to load the app, and then once I was in the setup portion, I had to return to my seat to find the special wifi.
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  • Wasted space

    Forget downloading this app; due to extreme difficulty seeing it during a show. The red letters are just barely visible and can’t be adjusted by the screen brightness feature. There is no audio feature on the app for the hearing impaired.
  • Bluetooth headphone support

    It’s a bit difficult to jump through all the hurdles the first time or two, but once you’ve used used it, subsequent uses are easier.

    Support for Bluetooth headphones would be nice for those using Audio Description
    (who uses wired headphones any more?)

    It’s surprising the app hasn’t been updated in 2 years.
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  • A game changer!

    I wanted to share about my experience with the Gala Pro closed captioning currently being used for To Kill a Mockingbird in the Broadway at the Paramount series in Seattle.
    There are many people who attend theater productions who are hard of hearing. There are also people, like me, who struggle with verbal comprehension at times.
    When we saw …Mockingbird, I spent the first act straining to understand… I could hear it, but I just couldn’t make sense of many of the lines, and when people laughed I couldn’t tell why. I was very discouraged at intermission.
    My husband had seen info about Gala Pro on the STG presents website – I downloaded it over intermission. It was a game changer! By following along with the captioning in the second act, I understood every word! I got the jokes. When I was no longer struggling to understand the words, I could hear the emotional nuance behind them. It was a joyful experience!
    I was really worried about disturbing the people around me, and was only brave enough to attempt it because I happened to be in the back row of a section with no one seated directly behind me. But the red text on the black background, while being very easy for me to read, was not bright enough to trouble anyone else. My husband actually asked me at the end of the show whether I’d used the app much because he hadn’t noticed me using it.
    The captioning was correct and timely about 95% of the time. A couple times it skipped over some lines and a couple times it would advance too early to the next line then back up to the right place. But it was far more accurate than my own hearing was!
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  • Would not launch

    I tried to launch Galapro at DPAC in Durham, NC for the performance of To Kill a Mockingbird on 8/04/2022. Your app never loaded. All it would do was churn. Needless to add, I was very disappointed. Galapro would be an extremely useful app for hearing impaired people like me - if it worked. I would pay a premium for an app that offered reliable closed captioning at live performances. You have the good sense for now to offer your app for free free while I assume you are debugging the software. If I had paid for the current version of Galapro, I would be demanding my money back.

    By the way, what you are attempting to do
    has been successfully done in Europe with a different technology. At the Paris Opera, closed captioning is offered on a continuously scrolling screen as wide as and above the proscenium arch. It is similar to what you might see in Times Square, NYC. If you collaborated with theater owners in the US you might find this could be a viable business opportunity.
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  • Couldn’t read the closed captions

    I tried to use the app for Hamilton in Charlotte. The red print was much too dim to read (brightness was not on auto) and the app overrode the iPhone brightness control. When I changed the brightness control to make the screen brighter the app immediately resets it when it starts. The app also blocks the control panel from being pulled up so it can’t be pulled up to change the brightness while the app is open.
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  • Doesn’t work

    I downloaded this in advance of seeing Hamilton. After I got everything set up, connected to the wifi as it directed me to and got the word Hamilton on the screen, nothing happened. The show started and there was no closed captioning. I waited a few minutes but nothing worked. At intermission, I asked the woman at the service office and she knew nothing about it, but said she’d ask a tour manager, which was a worthless effort as they just laughed and said that never works. Basically, waste your time if you want but this isn’t good technology yet.
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