totwoo User Reviews

BEIJING XINYOULINGXI TECHNOLOGY CO.LTD

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Only use the bracelet feature

I’m the terms and conditions, it says it’s run by QQ (social media in China). It also says any message or picture or video you send in the app can be collected and distributed worldwide by any means, including means that will exist in the future but don’t exist now. You waive some some provisions by agreeing to the terms as well. If you got it as a gift, that doesn’t mean you shouldn’t use the bracelet part! Just don’t use the chats, love letters, upload pics, etc. Using it for bracelet connectivity seems to be normal. I also wouldn’t use the “share” function (to other social media, emails, etc). The rest of the policy is regular stuff Facebook and and other apps collect all the time, advertising, etc etc. you can’t really avoid that at this point. The app has to be open in the background at all times, as well as connected to the internet. That’s because you’re sending the signal to the app, then the app sends a signal to the other phone through the open app. You have to have “background app refresh” on in settings. Any photos on your phone are still private unless you upload them to the app. Like I said, just avoid the app for doing anything but sending bracelet signals. I’ll update this review if the actual function of the product stops working correctly.

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starcrysisooc

19 days ago

Response from developer

Thank you for your detailed feedback on our product! We highly value our users' privacy and experience. Regarding your comments on the privacy policy and functionality, we will work to further optimize and clarify the relevant information to ensure users have a better understanding of the app's usage and data protection measures. If you encounter any issues or have suggestions during use, please feel free to email us at sunwenqian@totwoo.com. We are dedicated to providing you with the best possible support. Thank you again for your support!

Barely Works

I’ve used totwoo for a couple years now. And it worked fine at first, but as time has gone on bugs have just kept arising and arising to the point now the App is unusable as the app constantly asks me to update the firmware on my bracelet and then proceeds to tell me the update failed. It doesn’t even let me receive vibrations from my partner, only she can receive them from me. And then to top it all off, I had to get a new phone number recently and for whatever reason they can’t change phone numbers for an account and so the number of twoo’s we had have had to go completely back down to zero. FIX YOUR APP.

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AIexander152

2 months ago

Response from developer

Dear Customer, If you are encountering a firmware upgrade failure, please try force-closing the app and reopening it to initiate the upgrade again. Check if the update is successful. Regarding account issues, please note that TOTWOO pairing is designed to be one-to-one, meaning that it does not support shared data between old and new accounts. When you register a new account and re-pair it with your partner, all account data, including interaction data between you and your partner, will reset to zero. We hope for your understanding on this matter. If you have any further questions, please feel free to email sunwenqian@totwoo.com, and we will assist you promptly. Thank you for your support.

Range

The app itself is great, connects moderately easily and stays connected as long as the app is running, the only problem I’d love to see fixed is the range. You can only go about 5-10 feet away from your device before it disconnects, and that’s especially difficult for individuals in different scenarios, like classes. It’d be a lot more engaging and easier if you could be away from your phone without worrying about not receiving a message.

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Okss7109653738397492

3 months ago

Mon bracelet ne se connecte plus avec Bluetooth

Mon Bluetooth ne reconnaît plus mon bracelet, j’éteint mon téléphone, j’éteint l’appli, je repart le Bluetooth, je repart l’appli, mon bracelet n’est plus reconnu par mon Bluetooth, et l’appli ne retrouve plus mon bracelet même si il est à côté. Mon copain réussi à m’envoyer des signaux, mais je les reçoit plus sur ma montre, seulement sur l’appli, même si ma montre est pleine de batterie!
Je comprend rien

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Sarajann

4 months ago

Response from developer

Hello, have you recently performed a firmware upgrade to the latest version or updated the app? Please send your jewelry name and firmware version send email to sunwenqian@totwoo.com, and we will resolve the issue for you as soon as possible

The bracelets

I love the bracelets but I’m a little disappointed with how I have to hook them up to Bluetooth. I mean if they were already hooked up and no Bluetooth needed I would’ve been happier because I would be able to listen to my music and feel a buzz from the bracelet

Cyn_cool

4 months ago

Response from developer

Dear users, we have received your feedback, your voice is very important to us, has recorded feedback to our products, you can continue to our attention to our product dynamics, thank you again for your support and love of totwoo!

Nice idea, but a bit flawed.

I guess it’s a really nice idea. Great concept and seems to work OK. Occasionally there’s no connection or delivery of the message. But the one thing that really bothers me is that you have to keep the app open for it to actually work. Often times I close all of my apps because I don’t want them running as it kills my battery a lot quicker. So I very often in advertently close the app, and therefore it doesn’t work. Wish they would update that and as far as spying goes, yes I’m sure they’re spying, but there are so many other things right now that are spying on us as well, I guess one more really doesn’t matter!

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TWTbRac

4 months ago

Response from developer

Dear Customer, You can send an email describing the issue you encountered to sunwenqian@totwoo.com, and we will follow up to resolve it for you. Sincerely,

My husband bought us a set of the bracelets in March for my birthday. The bracelet stopped connecting to the app. I removed the app and reinstalled it. Now the app won’t let me connect. It keeps giving an error that there’s no internet service even though I have service. Between the connection issues and the continuous alerts when no message was sent just to get you to open the app, this bracelet set wasn’t worth the $150. It’s easier to have a smart watch and just send a text to your loved one - way more useful and worth the price.

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oaag

7 months ago

Response from developer

Dear users, we are very sorry to bring you a bad experience, due to the first two days of our network operator failure, so that led to your early access to our app appeared to suggest that the network is not strong phenomenon, this problem has been solved, please go to the appstore to download the latest version of the 'totwoo app', you can use the app and jewelry normally!