Absolute Scam
Do not work with this company. An absolute scam. They will waste your time and end up causing huge tax and financial issues. Insane lack of communication, errors in submissions and issues with the tech platform in general. No customer service standards - if you are even able to reach someone!
Hope this company goes bankrupt for all the clients they’ve wronged.
Hope this company goes bankrupt for all the clients they’ve wronged.
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Inconsistent App
The concept of the app is great but the execution is quite poor. The app is very finicky, it will sign you out constantly. The app is touchy when trying to track miles and often I have to log them manually because it closes itself out when trying to track miles. There are a bunch of other small layout and design issues that I wish would change. Again the idea is great but it does not come through on actual user friendly execution, too many flaws and glitches.
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Horrible Service
Save your money. 1800 accountant is full of false promises and you will never receive the service you expect. This is a work from home company and the employees don’t communicate with each other. If you need anything urgent, it’s not going to happen.. you might be lucky to get one response a day. Also 80% of the employees can hardly speak English so it is impossible to portray your needs to them. Overall 0/10 service and company.
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Can’t sign up
Can’t even crearte an account.
Enter details (email, password, name etc) click ‘sign up’ and nothing happens , no feedback to say if any information was wrong , no indication if sign up completed - just nothing. So I can’t even use the app. Tried clicking several times, tried repeating whole process twice, which is a
Pain because all the fields clear and have to be re-entered
Enter details (email, password, name etc) click ‘sign up’ and nothing happens , no feedback to say if any information was wrong , no indication if sign up completed - just nothing. So I can’t even use the app. Tried clicking several times, tried repeating whole process twice, which is a
Pain because all the fields clear and have to be re-entered
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Worst business choice
Please don’t go with this company. When it all started I was talking to someone pretending to be my tax advisor (spoke my language well). Once I paid almost 3 grand I receive a call from another country speaking to someone I can barely understand and that can barely understand me. That was just the start but do not hire them.
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App hasn’t been updated since 2019
Here it is December of 2022 and the app hasn’t been updated since 2019. One of my biggest issues with the app is when trying to message someone you have white (or invisible) letters on a white background so you can’t see what you’re typing until you hit submit. I have to open the notes app to see what I’m typing and the copy & paste it into the app. Please fix.
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Needs to update
This app has some issues and seriously need to update it. The problem I’m having is when I need to message someone I cannot see the text until I send it. It’s like the text is white and it’s very annoying when I’m trying to send messages and see what I’m writing.
Too glitchy - can’t book appointments
Calendar feature doesn’t work - when you try to schedule an appointment the app auto-quits - really just useless
App review, not the business
My messages are white font with white background and you have yet to fix it despite me reporting it to employees. I can’t see what I’m writing on the app to the people I over pay to handle my business taxes.
Needs update
Need’s updating. App only goes up to 2019 tax year. Update for better service
