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Very helpful, except frequent auto log out
Overall the app is great and very helpful. The improvements are very noticeable. The links to the websites are very helpful. The airport maps are useful. The only issue I have with the app is how frequently it logs you out and then you have to go through the whole process of logging back in. When I need to access stuff quickly it’s annoying and doesn’t help when you have bags in your hands trying to juggle the phone and get logged in again just because you close the screen. A feature to add tickets to your digital wallet would be helpful for checking in.Show lessNot Helpful At All
The App is slightly better then being on hold for the 2+ hours I have been sitting here. Because the first flight was heavily delayed I missed my connection back to the states. Shockingly, NO ONE answers the phone and the App makes you call the same number to book the flight as well. So saying it’s not helpful is an understatement. While I type this I get to listen to the hood music with the occasional “all agents are busy” sure I could wait to be called back but I know that won’t happen, especially on a weekend. So 0 stars out of 5.Show lessInaccurate information
Not very accurate. Booked my flight via telephone, and it popped up in the app with the wrong dates. When you try and edit the flight within the app it will not allow you to. Not a very trustworthy app.