Your money is taken immediately when you order, you get zero update about your order. I was just contacted by the driver 20 mins before the time slot ran out. More than 50% of my items were not delivered then i get a notification that the money will be refunded after 21 days. Costumer server on WhatsApp never replied to me. You better get your stuff in store
Developer Response
We are sorry for what you faced. Your comments will be submitted to the concerned department to improve and develop the provided service, please feel free to reach out via (Hotline number 920027707 or the chat service inside the app) and provide us with your comments to improve the provided service.
Three orders , Every order the call me before the delivery and thy cancel it because the items not available 🤷♂️ , why you accept from the beginning?
Developer Response
We’re very sorry to hear that you had a bad experience, please feel free to reach out via (chat service inside the app) and provide us with your comments to improve the provided service.The app is improving but the search engine is just miserable. Every time i search for a brand or a product, Irrelevant products pop up. I tried searching for water and it showed me water, chocolate and toilet paper!! . And if i tried searching from categories, the filter feature is useless. Not detailed at all and is only available for certain categories, Not every category in the app. I tried both searching for products in Arabic and in english. They’re both very bad. Still needs ALOT of improvement.
Developer Response
We’re very sorry to hear that you had a bad experience, please feel free to reach out via (chat service inside the app) and provide us with your comments to improve the provided service.Very fast delivery and excellent experience
As useless as it can get. Needs to be rebuilt.
The order delivery was on time however,out of 32 items , 12 were canceled and I didn’t get any notification before hand, trying to call costumer service with no response. I don’t recommend using the app.
Developer Response
We are sorry for what you faced. Your comments will be submitted to the concerned department to improve and develop the provided service. Thank you1- they withdraw the whole amount $$ and they only bring 50% of the groceries(lately)
2- the refund for the unavailable groceries takes 7 days.
3-they have committed mistakes like bringing me double the amount of groceries, then they charged me for it, yet I didn’t order it.
4- every complaint I reported was not solved.
Developer Response
We are sorry for what you faced. please provide us with order number to check the status of your order and we are happy to serve you through Helpline number 920027707 or the chat service inside the app. Thank you. Because our location is out of there delivery system the app not allow us to check the store.
I don’t usually don’t write negative reviews but this one deserves it. Not only this time I have most of the items missing the Tide pods that I ordered two quantity of only one was delivered. And when I opened the pack I only found 11 pods(15 pod pack). I won’t be ordering from them again ever.
Every time I order I have missing items. Why would you list the item and then charge me and after deliver I find out most of the items I ordered are not available!
Developer Response
We are sorry for what happened with you, please contact us to take the necessary action through the chat service inside the application or the Hotline number 920027707Don’t waste your time here. If you shopped here for sr 500 they will send you only for 200 if you contact customer service they never help.
Sahar1985
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