Limited functionality
On Google home app you can rename, remove, prioritize, etc devices, but the Google fiber app doesn’t provide any of that functionality and the Google fiber routers don’t work with Google home app. The app says you can change the name of devices but when you save, nothing changes.
For being such a flag ship service and app it’s shocking you can’t use their routers with the Google home app and the Google fiber app doesn’t offer basic features that every other router offers.
For being such a flag ship service and app it’s shocking you can’t use their routers with the Google home app and the Google fiber app doesn’t offer basic features that every other router offers.
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Can’t name or control devices
With my Orbi router and app I can rename devices to easily identify them, such as “Mom’s iPhone.” The GFiber app uses the MAC address to identify devices and you cannot change the display name. Also, no way to pause or block internet access per devices. No grouping of devices so that I can prevent access for “Timmy” or “The Playroom”. I may unplug the Google router and use the Orbi instead.
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Awful internet service and customer service! Stay AWAY!
I signed up for Google Fiber about a month ago and have had the worst internet and customer service i’ve ever experienced!
They’ve had to send 2 different techs out, both right out of college with zero experience. It was clear neither cared or had any idea how to setup correctly.
After reporting the problem multiple times to customer service nothing ever was fixed.
I am cancelling and swearing off all things google. Even selling my small amount of shares. I want nothing to do with this company. Not even going to user their browser anymore. STAY AWAY!!!!!
They’ve had to send 2 different techs out, both right out of college with zero experience. It was clear neither cared or had any idea how to setup correctly.
After reporting the problem multiple times to customer service nothing ever was fixed.
I am cancelling and swearing off all things google. Even selling my small amount of shares. I want nothing to do with this company. Not even going to user their browser anymore. STAY AWAY!!!!!
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Terrible customer support
I'm starting to think that maybe switching back over to Xfinity and paying an extra $50 a month is actually worth it. Customer support is very unprofessional and not helpful at all when contacting them, this app is very bad and buggy, and managing my router and Internet is very limited. With xfinity I was easily able to group device's and limit Internet to individual or groups, but you can't with this
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I wouldn’t recommend google fiber to anybody
Google fiber sent out Google fiber technicians to my home just to tell me what the customer support line already told us( they gone have to splice the wire on the fiber jack) so I had to make another appointment at 1:00 today aug 9th he came around 10:30, he went to the fiber jack opened it up in said the exact thing the other technician said in told me I gotta make another appointment tmo to see another technician so he can do the same thing the other technicians supposed to have did today wow… mean while my wife gets fired from her job cause she works from home in can’t work smh… I’m going to spectrum, google fiber caused enough pain for me in my family. #theydontcare
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Not what it used to be
Once upon a time, Google Fiber was new and I lived in one of the pilot cities. It was so much better than the crappy Time Warner. The service was fast, customer service was knowledgeable and could often fix any issues remotely. I never worried about slow speeds or outages.
Fast forward to late 2022, and it is as if The service us being run by Cox or Spectrum (Time Warner’s new alias). Spotty connection, slower speeds, underwhelmingly basic tech support and God forbid they need to send a tech…it takes days. Sounds disturbing familiar doesn’t it?
In closing, I agree with the common theory that when they started offering the higher speed package, they sent a sneaky update to all devices to throttle our service in an effort to get us to upgrade from $70 to $100 per month just to regain what we already had.
Fast forward to late 2022, and it is as if The service us being run by Cox or Spectrum (Time Warner’s new alias). Spotty connection, slower speeds, underwhelmingly basic tech support and God forbid they need to send a tech…it takes days. Sounds disturbing familiar doesn’t it?
In closing, I agree with the common theory that when they started offering the higher speed package, they sent a sneaky update to all devices to throttle our service in an effort to get us to upgrade from $70 to $100 per month just to regain what we already had.
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The app is lacking in options
If you know even just the basics about network security and like having control over it, you won’t like what Google Fiber has to offer. No VPA3 support, no option to restrict access, unable to read network device name (in some cases, not others), so you have to identify them by their MAC address, and no ability to label them in the app. There’s also no basic function of refreshing the list of connected devices without closing the app. The web app isn’t much better. I’m disappointed.
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This is terrible. Do not get 2gigs!
I had the regular 1 gig and was able to do much more with that router. Setup parental controls, schedules etc.
then I upgraded to 2gigs thinking I was getting an even better setup. Little did I know that you can literally do NOTHING useful! Can’t even serialize the names of the devices connected to the network. Can’t setup any parental controls or schedules at all. It is genuinely so terrible I think I’m going to go back to 1gig and pay less and have significantly better control of my network.
Really disappointing.
then I upgraded to 2gigs thinking I was getting an even better setup. Little did I know that you can literally do NOTHING useful! Can’t even serialize the names of the devices connected to the network. Can’t setup any parental controls or schedules at all. It is genuinely so terrible I think I’m going to go back to 1gig and pay less and have significantly better control of my network.
Really disappointing.
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Can’t rename or use an alias on my wife devices
I want to be able to rename all of the WiFi devices that are using my router. I have over 30 devices including smart speakers, cameras, tvs, etc. and the default name for all of them are very cryptic. Not able to rename all those devices. also makes it hard for me to see if someone is logged into my WiFi without me knowing it.
Just being able to rename the router doesn’t get it.
Just being able to rename the router doesn’t get it.
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Maybe the internet is fast but service is bad
I set an appointment for installation set my current Wi-Fi to cancel the day of… the Google team never showed up or contacted. Later that day I had to reach out. I found out they had cancelled my appointment. And won’t install for a couple more weeks. Without a definite date of installation. Be careful when planning with these guys. Hope the internet itself is worth it.
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