Maybe the internet is fast but service is bad
I set an appointment for installation set my current Wi-Fi to cancel the day of… the Google team never showed up or contacted. Later that day I had to reach out. I found out they had cancelled my appointment. And won’t install for a couple more weeks. Without a definite date of installation. Be careful when planning with these guys. Hope the internet itself is worth it.
Show less
Crap App
What a crap of an app. I have an web pass account and it doesn’t even let me log in even after selecting the option
And I can’t believe they have a separate app and none of them work with each other
What a disappointment
And I can’t believe they have a separate app and none of them work with each other
What a disappointment
Does not detect I have an acccount
Latest version notes should read:
“With this update we have made the app again do something other than take up space on your phone.” lol
OG Review:
Google Fiber internet is fast and good, when it works… but that’s for another review. This app is currently useless as it doesn’t detect I’m connected to a Google Fiber network and only shows options for signing up for service or checking availability.
“With this update we have made the app again do something other than take up space on your phone.” lol
OG Review:
Google Fiber internet is fast and good, when it works… but that’s for another review. This app is currently useless as it doesn’t detect I’m connected to a Google Fiber network and only shows options for signing up for service or checking availability.
Show less
STILL!!!! cannot download PDF statements
Why is it too much to be able to download the PDF copy of each statement that the app already generates????
Fast internet, bad login experience.
Downloaded the app, i entered my account email and tried to link it and it keeps going back to the log in screen. I deleted it and tried again and still didnt work. Called google to figure it out and they said it was the apps problem and they couldnt help me, i had to file a complaint through the app store. Tried that and it wont let me file a complaint, so i called apple and they said you can only file complaints for paid subscriptions. So they recommended i call google. Im pretty annoyed and just want the app to work.
Show less
Totally Useless
I used to use this app all the time and found it very useful. Now, after the last update, it is useless and is broken. I am stuck on the check availability and switch account screen which I can never get passed. I even contacted Google Fiber support and their only answers were to power cycle my phone or uninstall and reinstall the app. Both things I had already tried. At least the web version works…for now.
Show less
App isn’t working
Your latest update from a week ago broke the app. I’m signed in but only options are to check availability or switch accounts. I can no longer use the app functions to reset my router.
App update. What happened?
This app was useful for checking account information and network issues and speed testing. After the most recent update it has become completely unusable. Cannot sign in to my account at all.
I like Google Fiber
It’s a good cheaper service compared to Spectrum and works just as good. I can work from home with no issues.
Better than my previous service, but looking for better
The internet I get is fast and good quality. However, BEWARE YOU APPARENTLY CANNOT CHANGE YOUR DRAFT DATE EVER UNDER ANY CIRCUMSTANCES
I tried to reschedule my payment from the 13th to the 16th because of when my paychecks land and I was told that was not possible and it never would be. You can never delay, temporarily reschedule, or permanently reschedule payment dates under any circumstances. They are absolutely inflexible.
Now, after selling us on a flat rate, they are adding a 2% fee, which is not much, but it entirely disrupts the idea they sold their selves on.
I tried to reschedule my payment from the 13th to the 16th because of when my paychecks land and I was told that was not possible and it never would be. You can never delay, temporarily reschedule, or permanently reschedule payment dates under any circumstances. They are absolutely inflexible.
Now, after selling us on a flat rate, they are adding a 2% fee, which is not much, but it entirely disrupts the idea they sold their selves on.
Show less
