Toss them in the trash
No customer support since ThermaCELL sold the business to the heat factory. One of mine quit linking, removed app, and reinstalled. Now asking for a four digit number to reactivate which is no where to be found on any of the product pieces. No one answers phone.
California of all places!Tollster
Killed phone in 15 minutes
I finally used the insoles that I purchased at shot show hooked it up to my phone via Bluetooth and the connection killed my phone in a matter of about 15 minutes switched it to my other phone and it did the exact same thing fix your darn app pleaseJDMRanch
Terrible connectivity
Horrible connectivity, app locks up, can’t get any info on about section. My toes are frozeconstruction jt
Bluetooth heated insoles
This app needs to be updated, the heat won’t stay on while you get messages or check the time on your phone. It only hooks to one insole a lot of the timeKwandoh
Warm feet when working
The app occasionally cannot find one or both insoles and has to be deleted and reinstalled. App hasn’t been updated for 2 years and customer service phone number is disconnected. When they work they are great!bizsla
Junk
Why isn't my review showing up?????Derekj07690
1st pair was defective, 2nd works perfectly
Not sure why all these other folks say they paid $200 at the same time I paid $100 for my first pair at the end of 2017. Regardless, the first pair stopped working well almost from the beginning. I dealt with them for the season with mixed feelings and tried to contact the manufacturer for a warranty repair in the spring but the company sold to HeatFactory.
Since I bought through Amazon, they took responsibility and sent me a new pair 2 days later. They’ve worked extremely well this winter. The app connects immediately and doesn’t lose connectivity like the last pair.
Used inside a pair of only 200g light weight insulated Hunting/Hiking boots that I wear all day, while building houses outdoors in New England, and with the app set on low heat from the beginning of the day keep my feet from getting cold at all until late afternoon once the battery runs out.
HeatFactory isn’t continuing to make these soles so I’m going to get a couple sets of batteries while they’re still available to make as much use of these soles as possible before the technology is outdated in a few years. A 2nd pair of batteries would allow me an 8hr+ work day set on medium heat.BillyKurtz
How do you work it?
I was walking home when my hands were cold, and I wanted to warm my hands up. So I downloaded this app to do exactly that but it didn’t work. I am very disappointed and angry. Work. Better.Jack Scarton
Only lasted one season
$200 for one season of use. Don’t waste your time or money.lpayto2
Meh
Worked randomly last year when I purchased. But for $200, one would assume they would work again the following year. Tried several times and nothing.minnesota woodsman
