Terrible service
I received a reply to my review and shockingly I found lots of lies in that! Well, I don’t expect such a company with poor quality service to be nice and respectful but how dare you to judge me for misbehaving!!! Why don’t you ask yourselves what you did that caused me to be outraged! I have never seen a company staff member can get so rude to a customer!!!! And instead of apologizing you are just saying I misbehaved!!!! That’s pathetic for a business owner to let such people respond to inquiries and reviews! As people can read other reviews here and I will leave the judgement first to God and then to people’s common sense to think before they decide to use your service! BOTTOM LINE, I will never ever use eZhire and will not let any of my friends, colleagues and followers use that!
Response from developer
Dear Roya Saadat, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you’ve experienced and understand how frustrating it can be when things don’t go as expected. We truly appreciate your patience. Please rest assured that we are fully committed to addressing the concerns you’ve raised. We understand that unexpected charges can be worrying, and we aim to maintain transparency in all our processes. Regarding the damage charge, as stated in the Terms and Conditions of your confirmation email, any rental or non-rental fees are charged to the customer’s card. As per our policy, the vehicle must be returned in the same condition as it was received. As outlined in our policy, it is the customer’s responsibility to file a police report in such cases. We would also like to bring to your attention that during the rental period, the vehicle was damaged while parking, and no police report was filed at the time of the incident. Despite our request during the rental, you declined to file the police report. Later, a red report was provided by the authorities, indicating liability, and the damage charges were set at AED 1,500. In accordance with our terms and conditions, you are responsible for covering the damage charges. These charges are based on standard damage rates and must be settled accordingly. A red report was provided by the authorities confirming the customer’s liability. We also extended a discount on the damage charges as a gesture of goodwill. However, despite following all protocols and offering these concessions, there were instances where you misbehaved with our team. We remain committed to resolving this matter professionally and encourage you to maintain respectful communication moving forward. If you need further clarification or have any additional questions, please feel free to contact us at connect@ezhire.life. We are here to assist and will ensure this matter is resolved to your satisfaction. Best regards, Team eZhire
Fast, easy, clean and reasonable
Response from developer
Dear RoyaSmR, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Amazing customer service
Drove all around Saudi Arabia with no problems
Thank you will definitely use again
Response from developer
Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Never trust this company
Response from developer
Dear MBK78, We apologize for the negative experience you had with us and appreciate you for bringing this issue to our attention. Please email us at connect@ezhire.life with more information (e.g. - your booking ID)? We’ll be happy to make this right. Best, The eZhire Team.
Ease and speed
Just be mindful if they drop the car early they expect it returned early. Nearly got charged an extra day for 20mins, but they were nice enough to sort it on their end with minimal hassle and effort.
Response from developer
Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Avoid!!
Non stop promises to look into it, compensate and fix it but none of them followed up. Changing their own decisions and agreed refund amounts and compensation but charging salik super quick while just telling me they’ll look into my complaints and compensate, but conveniently not getting to that. Pick up driver also late and lying multiple times about his distance from me despite me telling him I had a flight to catch.
App is also laggy.
Response from developer
Dear Customer, Thank you for sharing your concerns. We apologize for the inconvenience caused. As per the company policy if there were any non-rental charges on the booking they would be charged from the customer`s card and it was mentioned in the terms and conditions section in the confirmation email for the BKID 224848. Detailed information regarding the charges, along with the corresponding invoice, has been provided to you. For further assistance, feel free to write us at connect@ezhire.life
They took my money, not delivered, and just stopped responding
Response from developer
Dear Mateusz Masl, We apologize for the negative experience you had with us and appreciate you for bringing this issue to our attention. Please email us at connect@ezhire.life with more information (e.g. - your booking ID). We’ll be happy to make this right. Best, The eZhire Team.
STAY AWAY!
I used their service. Out of nowhere, four months later, I was charged multiple times on my card for transactions I never authorized. To make matters worse, when I attempted to reach out to their customer support, I was met with nothing but silence and my account was suddenly blocked.
I urge everyone to stay clear of this app and find a more reliable and trustworthy car rental service. This app is an absolute nightmare, and I wouldn't wish this experience on my worst enemy.
Response from developer
Hello Mohammedful, Thank you for taking the time to leave a review. We’re sorry to hear that you had an unfortunate experience with eZhire and want to rectify the situation. Could you please email us at connect@ezhire.life with more information (e.g - your booking ID)? We’ll be happy to make this right. Best, The eZhire Team
Want it fast and efficient use this company
Response from developer
Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Amazing, nice and genuine people.
I used their service while I was in Dubai, very reliable people, and safe. They value tourists and give best service and communication. I am from Canada🇨🇦 and I totally recommend them.
Response from developer
Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
