eZhire Car Rental | No Deposit User Reviews

Top reviews

The most Unprofessional company

THE WORST EXPERIENCE

It was all smooth until the end.

because of this company i missed my flight, paid for new flight, took uber 2 times, paid parking fees.
The collection car location was NOT informed!

As a tourist, as someone who is very new to this country and knows nothing about how things go here, I believe the company SHOULD and MUST deliver the client full details. I pinned the collection car on the app at the airport in the parking on terminal 2, when I reached and contacted them, they said I should go to another area which is all the way near the terminal 3, which i did and then again i had to book an uber to go all the way back to terminal 2. And it was rush hour and a big traffic, took me 2 hours to manage back and forth which let me not be on time for the check-in, and gates were closed.
I had to book another flight and go all the way back to terminal 3 AGAIN.
Because of EZHIRE i had to pay around 100$ extra on my trip budget.

And also, they charged me extra for the fuel, which was not mentioned i have to return the car with fuel 10/10, when they gave me the car with fuel 7/10 and i gave it to them with 5/10

I want my money back.

Very unprofessional.
Will definitely not recommend to anyone!
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Response from developer

Dear Customer, Thank you for sharing your concerns. We apologize for the inconvenience caused. As per the company policy, the car is supposed to return with the same level of fuel as received and it was mentioned in the terms and condition section in the confirmation email for the BKID 186925. Details for the charges with the proper invoice have been shared with you. For further assistance, feel free to write us at connect@ezhire.life

Easy reasonable personable accommodating

I’ve lived in dubai for a few years and now am back visiting as a tourist. I’ve used a lot of car hire companies so I know how difficult and stingy some can be. These guys are easy, efficient and reasonable people. Great customer service. Accommodating to all changes I made and reasonable with charges. Have been recommending to all my friends over here if they ever have visitors or for themselves to use this company.
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Response from developer

Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Car rental experience

My experience with online car rental was fascinating easy process. Very competitive prices and availability as far as the inventory was great. They dropped off the car at my hotel and picked it up. Staff on the phone was very helpful when I needed to extend the rental longer. I would highly recommend this company for your car rental needs.
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Response from developer

Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Amazing Service

Booked a car for the first time and was worried in general as I was taking out some guests around.
Everything was on point. The driver, Sajid, was at the location before time. Everything went pretty smoothly. I found the overall rates very appropriate as well.
Will definitely be booking again with you guys whenever in need.
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Response from developer

Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Awesome

I rented a car for a week and everything worked out like a charm from car delivery to pick up and the best rate in town. Fully recommended!

Response from developer

Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Convenient and competitive

Great service

Horrible experience - pls stay away

The app is nice and seems to be convenient, but don’t be fooled and pls stay away from it. This is just aggregator, they don’t own cars and can’t manage their partners, seem to have 0 control over the service. The car was delivered 1 hour late, they didn’t had the phone of a driver and could tell where he is and when he’ll make it, later they finally gave me the phone and I had to call the driver myself “because he had no money on his cell phone” (what?), fuel tank was empty, there was garbage in the trunk which made sounds. As you can imagine collection is of the same quality. There are many nice rental services in Dubai, pls forget about this app.
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Response from developer

Dear Customer, Thank you for sharing your concerns, however, we were unable to find your details in our records. To help us serve you better, kindly share your Booking details on connect@ezhire.life and one of our representatives will get in touch with you.

Nice people, bad service. High blood pressure guaranteed!

“Update: the fact you come back, to a 1 star review, five days later is a testament and confirmation about the (lack of) customer focus!”

At the end, they are a “broker” App. Better if you go directly with the leasing original firm. I leased a car for a month and almost every request I had with them came with a side of high blood pressure. I needed to add a second driver and after I sent the documents they want, they asked me to go me to the leasing company (40 mins drive) and when I arrived, I found that EZhire failed to send my request for a week! Even though I shared the passport and driving license and entry stamp, they kept asking for the same 3 times! (They had a copy of the passport and still asked for the nationality, I mean please, just read the front page!). They wasted my time every time I needed something. And there wasn’t even a price advantage. I’d never recommend them!
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Response from developer

Dear Customer, Thank you for sharing your concerns, however, we were unable to find your details in our records. To help us serve you better, kindly share your Booking details on connect@ezhire.life and one of our representatives will get in touch with you.

Absolutely stunning

I don't have words to express my gratitude, I am so pleased and satisfied with the services EZhire provided. I strongly recommend others as well to use their services.

Bad service

I rented a cat through the app and opted to pick it up because a saw a couple of bad reviews where customers had to wait hours after their scheduled delivery time for their car, a was almost on my way to them when they notified me that they don’t have anything available and I can only get a car the next day. They sent me a different pickup location than what I selected on the app, the next day, about an hour before I had to go pick it up, they changed the time and sent me a new pickup location. I got there on time and spent an hour and twenty minutes looking for the place, after a bunch of phone calls I realised they made me pick a car up from another rental agency (Autorent) and sent the wrong location. The service is horrible, I won’t use them again!!!! They are only a app and use cars from other agencies..
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Response from developer

Dear Customer, Thank you for sharing your concerns, however, we were unable to find your details in our records. To help us serve you better, kindly share your Booking details on connect@ezhire.life and one of our representatives will get in touch with you.

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