Terrible service
I received a reply to my review and shockingly I found lots of lies in that! Well, I don’t expect such a company with poor quality service to be nice and respectful but how dare you to judge me for misbehaving!!! Why don’t you ask yourselves what you did that caused me to be outraged! I have never seen a company staff member can get so rude to a customer!!!! And instead of apologizing you are just saying I misbehaved!!!! That’s pathetic for a business owner to let such people respond to inquiries and reviews! As people can read other reviews here and I will leave the judgement first to God and then to people’s common sense to think before they decide to use your service! BOTTOM LINE, I will never ever use eZhire and will not let any of my friends, colleagues and followers use that!
Response from developer
Dear Roya Saadat, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you’ve experienced and understand how frustrating it can be when things don’t go as expected. We truly appreciate your patience. Please rest assured that we are fully committed to addressing the concerns you’ve raised. We understand that unexpected charges can be worrying, and we aim to maintain transparency in all our processes. Regarding the damage charge, as stated in the Terms and Conditions of your confirmation email, any rental or non-rental fees are charged to the customer’s card. As per our policy, the vehicle must be returned in the same condition as it was received. As outlined in our policy, it is the customer’s responsibility to file a police report in such cases. We would also like to bring to your attention that during the rental period, the vehicle was damaged while parking, and no police report was filed at the time of the incident. Despite our request during the rental, you declined to file the police report. Later, a red report was provided by the authorities, indicating liability, and the damage charges were set at AED 1,500. In accordance with our terms and conditions, you are responsible for covering the damage charges. These charges are based on standard damage rates and must be settled accordingly. A red report was provided by the authorities confirming the customer’s liability. We also extended a discount on the damage charges as a gesture of goodwill. However, despite following all protocols and offering these concessions, there were instances where you misbehaved with our team. We remain committed to resolving this matter professionally and encourage you to maintain respectful communication moving forward. If you need further clarification or have any additional questions, please feel free to contact us at connect@ezhire.life. We are here to assist and will ensure this matter is resolved to your satisfaction. Best regards, Team eZhire
